{"make": "Ford", "model": "Mustang Mach-E", "segment": "ev", "canonical": "https://cars.insightarise.com/ford/mustang-mach-e/", "generated": "2026-09-04", "data_through": "2026-09-02", "method_version": "2026-09-04", "source": "NHTSA Office of Defects Investigation: owner complaints, safety recalls and defect investigations", "units": {"complaints": "count of owner complaints on record for the model year", "per_year": "complaints per year the model year has been on the road (counted from 1 January of the model year; minimum 1 year)", "idx_vs_*": "per_year divided by the comparison group's mean per_year; 1.00 = same rate", "early": "complaints filed within the first 24 months after 1 January of the model year", "recent_12m": "complaints filed in the last 12 months of data", "severe": "complaints reporting a crash or a fire (each complaint counted once)", "recall_covered_share": "share of complaints whose broad component category also has at least one recall (a category match, not proof that the recall covers the complaint)"}, "limitations": "Counts are not adjusted for sales volume; complaints are self-reported to NHTSA and not verified individually; U.S.-market vehicles only.", "summary": {"make": "Ford", "model": "Mustang Mach-E", "segment": "ev", "term_shares": {"stall": {"count": 81, "share": 12.5}}, "years": [{"year": 2021, "complaints": 343, "per_year": 60.5, "recalls": 0, "severe_share": 4.4, "idx_vs_all": 1.44, "early": 119, "early_closed": true, "early_idx": 1.95, "recent_12m": 37, "recent_trend": "falling", "top_group": "electrical", "investigations": 4, "park_warnings": 0}, {"year": 2022, "complaints": 134, "per_year": 28.7, "recalls": 0, "severe_share": 9.0, "idx_vs_all": 0.68, "early": 61, "early_closed": true, "early_idx": 0.83, "recent_12m": 27, "recent_trend": "steady", "top_group": "electrical", "investigations": 4, "park_warnings": 0}, {"year": 2023, "complaints": 119, "per_year": 32.4, "recalls": 0, "severe_share": 9.2, "idx_vs_all": 0.77, "early": 63, "early_closed": true, "early_idx": 0.76, "recent_12m": 33, "recent_trend": "steady", "top_group": "electrical", "investigations": 2, "park_warnings": 0}, {"year": 2024, "complaints": 42, "per_year": 15.7, "recalls": 0, "severe_share": 7.1, "idx_vs_all": 0.37, "early": 31, "early_closed": true, "early_idx": 0.44, "recent_12m": 14, "recent_trend": "falling", "top_group": "electrical", "investigations": 2, "park_warnings": 0}, {"year": 2025, "complaints": 12, "per_year": 7.2, "recalls": 0, "severe_share": 0.0, "idx_vs_all": 0.17, "early": 12, "early_closed": false, "early_idx": null, "recent_12m": 10, "recent_trend": null, "top_group": "electrical", "investigations": 0, "park_warnings": 0}], "first_year": 2021, "last_year": 2025, "n_years": 5, "complaints": 650, "recalls": 0, "recall_by_year": [], "park_warnings": 0, "ota_recalls": 0, "crashes": 39, "fires": 2, "injuries": 17, "deaths": 0, "severe": 41, "severe_share": 6.3, "top_group": "electrical", "by_group": [{"group": 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"ratio": 55.5}, {"term": "subassembly defects", "docs": 11, "ratio": 6734.9}, {"term": "charging", "docs": 38, "ratio": 12.1}]}, {"group": "transmission", "count": 93, "share": 14.3, "ratio": 1.23, "page": true, "by_year": [{"year": 2021, "count": 43, "share": 12.5}, {"year": 2022, "count": 21, "share": 15.7}, {"year": 2023, "count": 18, "share": 15.1}, {"year": 2024, "count": 8, "share": 19.0}, {"year": 2025, "count": 3, "share": 25.0}], "recent_12m": 18, "prior_12m": 13, "recent_trend": "rising", "keywords": [{"term": "junction box", "docs": 18, "ratio": 381.5}, {"term": "high voltage", "docs": 23, "ratio": 104.0}, {"term": "battery junction", "docs": 14, "ratio": 492.3}, {"term": "hvbjb", "docs": 14, "ratio": 433.2}, {"term": "mach", "docs": 14, "ratio": 251.9}, {"term": "voltage battery", "docs": 16, "ratio": 99.0}]}, {"group": "adas", "count": 93, "share": 14.3, "ratio": 2.49, "page": true, "by_year": [{"year": 2021, "count": 71, "share": 20.7}, {"year": 2022, "count": 14, "share": 10.4}, {"year": 2023, "count": 6, "share": 5.0}, {"year": 2024, "count": 2, "share": 4.8}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 14, "prior_12m": 27, "recent_trend": "falling", "keywords": [{"term": "front camera", "docs": 44, "ratio": 158.3}, {"term": "camera fault", "docs": 29, "ratio": 640.9}, {"term": "cruise", "docs": 65, "ratio": 17.8}, {"term": "pre-collision assist", "docs": 23, "ratio": 211.8}, {"term": "control", "docs": 62, "ratio": 6.1}, {"term": "adaptive", "docs": 34, "ratio": 22.4}]}, {"group": "brakes", "count": 54, "share": 8.3, "ratio": 1.37, "page": true, "by_year": [{"year": 2021, "count": 19, "share": 5.5}, {"year": 2022, "count": 9, "share": 6.7}, {"year": 2023, "count": 22, "share": 18.5}, {"year": 2024, "count": 4, "share": 9.5}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 20, "prior_12m": 11, "recent_trend": "rising", "keywords": [{"term": "brake", "docs": 37, "ratio": 7.1}, {"term": "mach", "docs": 10, "ratio": 309.8}, {"term": "rotors", "docs": 10, "ratio": 50.6}, {"term": "pads", "docs": 10, "ratio": 48.4}, {"term": "fault", "docs": 14, "ratio": 12.9}, {"term": "braking", "docs": 19, "ratio": 6.3}]}, {"group": "hvac", "count": 52, "share": 8.0, "ratio": 0.89, "page": true, "by_year": [{"year": 2021, "count": 26, "share": 7.6}, {"year": 2022, "count": 10, "share": 7.5}, {"year": 2023, "count": 11, "share": 9.2}, {"year": 2024, "count": 4, "share": 9.5}, {"year": 2025, "count": 1, "share": 8.3}], "recent_12m": 8, "prior_12m": 6, "recent_trend": null, "keywords": [{"term": "mach", "docs": 4, "ratio": 128.7}, {"term": "panoramic roof", "docs": 3, "ratio": 136.1}, {"term": "order", "docs": 7, "ratio": 6.1}, {"term": "software", "docs": 8, "ratio": 4.8}, {"term": "safety recalls", "docs": 3, "ratio": 27.0}, {"term": "update", "docs": 6, "ratio": 4.5}]}, {"group": "engine", "count": 39, "share": 6.0, "ratio": 0.27, "page": false, "by_year": [{"year": 2021, "count": 17, "share": 5.0}, {"year": 2022, "count": 15, "share": 11.2}, {"year": 2023, "count": 7, "share": 5.9}, {"year": 2024, "count": 0, "share": 0.0}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 10, "prior_12m": 8, "recent_trend": null, "keywords": [{"term": "hvbjb", "docs": 7, "ratio": 516.5}, {"term": "junction box", "docs": 7, "ratio": 353.8}, {"term": "safely", "docs": 13, "ratio": 15.0}, {"term": "battery", "docs": 17, "ratio": 7.0}, {"term": "strengthen recall", "docs": 3, "ratio": 11067.8}, {"term": "high voltage", "docs": 6, "ratio": 64.7}]}, {"group": "structure", "count": 34, "share": 5.2, "ratio": 0.57, "page": false, "by_year": [{"year": 2021, "count": 22, "share": 6.4}, {"year": 2022, "count": 4, "share": 3.0}, {"year": 2023, "count": 5, "share": 4.2}, {"year": 2024, "count": 1, "share": 2.4}, {"year": 2025, "count": 2, "share": 16.7}], "recent_12m": 5, "prior_12m": 6, "recent_trend": null, "keywords": [{"term": "notification visibility", "docs": 6, "ratio": 173.9}, {"term": "mach", "docs": 5, "ratio": 246.0}, {"term": "frunk", "docs": 4, "ratio": 264.5}, {"term": "visibility recall", "docs": 4, "ratio": 113.6}, {"term": "adhesion", "docs": 3, "ratio": 470.2}, {"term": "front trunk", "docs": 3, "ratio": 409.5}]}, {"group": "fuel", "count": 15, "share": 2.3, "ratio": 0.54, "page": false, "by_year": [{"year": 2021, "count": 9, "share": 2.6}, {"year": 2022, "count": 2, "share": 1.5}, {"year": 2023, "count": 4, "share": 3.4}, {"year": 2024, "count": 0, "share": 0.0}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 3, "prior_12m": 2, "recent_trend": null, "keywords": [{"term": "safely", "docs": 5, "ratio": 15.0}, {"term": "accelerated", "docs": 4, "ratio": 18.3}, {"term": "unexpectedly", "docs": 3, "ratio": 13.2}, {"term": "tow", "docs": 3, "ratio": 9.3}, {"term": "battery", "docs": 4, "ratio": 4.3}, {"term": "error", "docs": 3, "ratio": 6.4}]}, {"group": "other", "count": 12, "share": 1.8, "ratio": 1.02, "page": false, "by_year": [{"year": 2021, "count": 5, "share": 1.5}, {"year": 2022, "count": 3, "share": 2.2}, {"year": 2023, "count": 3, "share": 2.5}, {"year": 2024, "count": 1, "share": 2.4}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 2, "prior_12m": 3, "recent_trend": null, "keywords": [{"term": "unintended acceleration", "docs": 4, "ratio": 122.3}, {"term": "crash", "docs": 4, "ratio": 11.8}, {"term": "easily", "docs": 3, "ratio": 24.7}, {"term": "pedal", "docs": 4, "ratio": 6.3}, {"term": "situation", "docs": 3, "ratio": 8.5}, {"term": "mode", "docs": 3, "ratio": 8.2}]}, {"group": "steering", "count": 10, "share": 1.5, "ratio": 0.24, "page": false, "by_year": [{"year": 2021, "count": 2, "share": 0.6}, {"year": 2022, "count": 2, "share": 1.5}, {"year": 2023, "count": 5, "share": 4.2}, {"year": 2024, "count": 1, "share": 2.4}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 6, "prior_12m": 1, "recent_trend": null, "keywords": [{"term": "impact", "docs": 4, "ratio": 18.4}, {"term": "struck", "docs": 3, "ratio": 39.2}, {"term": "right", "docs": 5, "ratio": 7.9}, {"term": "control", "docs": 6, "ratio": 5.5}, {"term": "fully", "docs": 3, "ratio": 20.3}, {"term": "immediately", "docs": 4, "ratio": 9.4}]}, {"group": "airbags", "count": 6, "share": 0.9, "ratio": 0.24, "page": false, "by_year": [{"year": 2021, "count": 2, "share": 0.6}, {"year": 2022, "count": 0, "share": 0.0}, {"year": 2023, "count": 4, "share": 3.4}, {"year": 2024, "count": 0, "share": 0.0}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 1, "prior_12m": 2, "recent_trend": null, "keywords": []}, {"group": "wheels", "count": 6, "share": 0.9, "ratio": 0.37, "page": false, "by_year": [{"year": 2021, "count": 1, "share": 0.3}, {"year": 2022, "count": 2, "share": 1.5}, {"year": 2023, "count": 1, "share": 0.8}, {"year": 2024, "count": 1, "share": 2.4}, {"year": 2025, "count": 1, "share": 8.3}], "recent_12m": 2, "prior_12m": 1, "recent_trend": null, "keywords": []}, {"group": "exterior", "count": 1, "share": 0.2, "ratio": 0.1, "page": false, "by_year": [{"year": 2021, "count": 1, "share": 0.3}, {"year": 2022, "count": 0, "share": 0.0}, {"year": 2023, "count": 0, "share": 0.0}, {"year": 2024, "count": 0, "share": 0.0}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 0, "prior_12m": 0, "recent_trend": null, "keywords": []}], "worst_year": 2021, "best_year": 2025, "years_high": [2021], "years_low": [2024], "avg_per_year": 28.9, "idx_vs_all": 0.69, "idx_vs_segment": 0.51, "band": "fewer", "trend": {"label": "improving", "pct": -57.0, "from_years": [2021, 2022], "to_years": [2023, 2024], "from_idx": 1.39, "to_idx": 0.6, "from_early": 90, "to_early": 47}, "filed_by_year": [{"year": 2021, "count": 13}, {"year": 2022, "count": 125}, {"year": 2023, "count": 147}, {"year": 2024, "count": 141}, {"year": 2025, "count": 146}, {"year": 2026, "count": 78}], "recent_12m": 121, "prior_12m": 147, "recent_trend": "steady", "recent_pct": -18.0, "age_buckets": [{"key": "age_0_1", "count": 102, "share": 15.7}, {"key": "age_1_2", "count": 216, "share": 33.2}, {"key": "age_2_3", "count": 145, "share": 22.3}, {"key": "age_3_5", "count": 171, "share": 26.3}, {"key": "age_5p", "count": 16, "share": 2.5}], "median_age_months": 25, "keywords": [{"term": "mach", "docs": 81, "ratio": 208.5}, {"term": "hvbjb", "docs": 49, "ratio": 216.9}, {"term": "high voltage", "docs": 64, "ratio": 41.4}, {"term": "junction box", "docs": 47, "ratio": 142.5}, {"term": "front camera", "docs": 64, "ratio": 32.9}, {"term": "battery", "docs": 157, "ratio": 3.9}, {"term": "fault", "docs": 102, "ratio": 7.8}, {"term": "software", "docs": 96, "ratio": 4.6}], "investigations": [{"action": "EA25001", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2025-01-17", "closed": null, "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": true}, {"action": "PE24012", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2024-04-25", "closed": "2025-01-17", "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": false}, {"action": "RQ23004", "subject": "High Voltage Battery Contactor Failure", "component": "ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE", "opened": "2023-08-17", "closed": "2023-12-06", "campaign": "23V687", "summary": "On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after receiving 12 consumer complaints alleging a high voltage battery main contactor failure in subject vehicles that were included in Recall 22V-412 and remedied prior to the reported incidents. The remedy in 22V-412 was a Secondary On-Board Diagnostic Control Module (SOBDMC) software update to monitor contactor temperature and reduce battery power to prevent damage to the contactor, and a Battery Energy Control Module (BECM) software update to monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage. On October 13, 2023, Ford filed Recall 23V-687 of 34,762 2021-2022 Ford Mustang Mach-E vehicles produced from May 27, 2020 to May 24, 2022 with recalled Bussed Electrical Center parts NK48-10C666-AA, NK48-10C666-BA, or LK98-10C666-AB. Affected vehicles are equipped with the extended range battery. Ford stated that preexisting damage to the contactors caused by heat and accumulated wear may reduce the effectiveness of the software update remedy in 22V-412. The remedy of 23V-687 is to complete a replacement of the Bussed Electrical Center, or High Voltage Battery Junction Box. In addition, Ford stated that subject vehicles equipped with standard range batteries, in comparison to vehicles equipped with extended range batteries, are less at risk of experiencing this failure due to their smaller battery capacity and lower output electric drive motors. In view of the recall action taken by Ford, ODI is closing this investigation. ODI will continue to monitor reports of this failure in both extended range and standard range models. The Agency reserves the right to take additional action if warranted by future circumstances. To revi", "years": [2021, 2022], "open": false}, {"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2021, 2022], "open": false}], "segment_rank": 4, "segment_n": 10, "peers": [{"make": "Tesla", "model": "Model S", "avg_per_year": 17.4, "idx_vs_all": 0.41, "top_group": "hvac", "complaints": 708, "recalls": 31, "trend": "worsening", "recent_trend": "falling", "rank": 1, "self": false}, {"make": "Chevrolet", "model": "Bolt EV", "avg_per_year": 17.8, "idx_vs_all": 0.42, "top_group": "electrical", "complaints": 532, "recalls": 13, "trend": "stable", "recent_trend": "steady", "rank": 2, "self": false}, {"make": "Tesla", "model": "Model X", "avg_per_year": 18.6, "idx_vs_all": 0.44, "top_group": "hvac", "complaints": 736, "recalls": 33, "trend": "worsening", "recent_trend": "falling", "rank": 3, "self": false}, {"make": "Ford", "model": "Mustang Mach-E", "avg_per_year": 28.9, "idx_vs_all": 0.69, "top_group": "electrical", "complaints": 650, "recalls": 0, "trend": "improving", "recent_trend": "steady", "rank": 4, "self": true}, {"make": "Ford", "model": "F-150 Lightning", "avg_per_year": 33.4, "idx_vs_all": 0.79, "top_group": "electrical", "complaints": 536, "recalls": 2, "trend": "improving", "recent_trend": "falling", "rank": 5, "self": false}, {"make": "Kia", "model": "EV6", "avg_per_year": 38.5, "idx_vs_all": 0.91, "top_group": "electrical", "complaints": 535, "recalls": 5, "trend": "improving", "recent_trend": "rising", "rank": 6, "self": false}, {"make": "Volkswagen", "model": "ID.4", "avg_per_year": 48.7, "idx_vs_all": 1.16, "top_group": "electrical", "complaints": 991, "recalls": 24, "trend": "worsening", "recent_trend": "steady", "rank": 7, "self": false}, {"make": "Tesla", "model": "Model 3", "avg_per_year": 100.4, "idx_vs_all": 2.39, "top_group": "adas", "complaints": 4228, "recalls": 35, "trend": "worsening", "recent_trend": "steady", "rank": 8, "self": false}, {"make": "Hyundai", "model": "Ioniq 5", "avg_per_year": 114.8, "idx_vs_all": 2.73, "top_group": "electrical", "complaints": 1319, "recalls": 14, "trend": "improving", "recent_trend": "rising", "rank": 9, "self": false}, {"make": "Tesla", "model": "Model Y", "avg_per_year": 128.3, "idx_vs_all": 3.05, "top_group": "adas", "complaints": 3749, "recalls": 36, "trend": "stable", "recent_trend": "steady", "rank": 10, "self": false}], "changed": "2026-09-04"}, "model_years": [{"first_filed": "2021-03-24", "last_filed": "2026-09-01", "median_filing_delay_days": 11, "limited_data": false, "complaints": 343, "crashes": 14, "fires": 1, "injuries": 9, "deaths": 0, "severe": 15, "severe_share": 4.4, "injuries_per_100": 2.6, "per_year": 60.5, "age_years": 5.7, "by_group": [{"group": "electrical", "count": 125, "share": 36.4, "ratio": 2.31}, {"group": "adas", "count": 71, "share": 20.7, "ratio": 3.61}, {"group": "transmission", "count": 43, "share": 12.5, "ratio": 1.07}, {"group": "hvac", "count": 26, "share": 7.6, "ratio": 0.85}, {"group": "structure", "count": 22, "share": 6.4, "ratio": 0.7}, {"group": "brakes", "count": 19, "share": 5.5, "ratio": 0.91}, {"group": "engine", "count": 17, "share": 5.0, "ratio": 0.23}, {"group": "fuel", "count": 9, "share": 2.6, "ratio": 0.6}, {"group": "other", "count": 5, "share": 1.5, "ratio": 0.83}, {"group": "steering", "count": 2, "share": 0.6, "ratio": 0.09}, {"group": "airbags", "count": 2, "share": 0.6, "ratio": 0.16}, {"group": "wheels", "count": 1, "share": 0.3, "ratio": 0.12}, {"group": "exterior", "count": 1, "share": 0.3, "ratio": 0.19}], "top_group": "electrical", "by_filed_year": [{"year": 2021, "count": 13}, {"year": 2022, "count": 106}, {"year": 2023, "count": 79}, {"year": 2024, "count": 68}, {"year": 2025, "count": 55}, {"year": 2026, "count": 22}], "early": 119, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 31, "share": 9.0}, {"key": "age_1_2", "count": 106, "share": 30.9}, {"key": "age_2_3", "count": 77, "share": 22.4}, {"key": "age_3_5", "count": 113, "share": 32.9}, {"key": "age_5p", "count": 16, "share": 4.7}], "median_age_months": 32, "recent_12m": 37, "prior_12m": 64, "recent_trend": "falling", "recalls": 0, "recall_list": [], "recall_groups": [], "recall_covered_share": 0.0, "park_warnings": 0, "ota_recalls": 0, "make": "Ford", "model": "Mustang Mach-E", "year": 2021, "fetched_at": "2026-09-04T11:35:46+00:00", "segment": "ev", "idx_vs_all": 1.44, "idx_vs_make": 1.11, "idx_vs_year": 1.58, "idx_vs_segment": 1.07, "early_idx": 1.95, "band": "more", "rank_in_year": 66, "n_in_year": 85, "peers_year": [{"make": "Tesla", "model": "Model X", "per_year": 7.1, "idx_vs_all": 0.17, "complaints": 40, "self": false}, {"make": "Chevrolet", "model": "Bolt EV", "per_year": 11.8, "idx_vs_all": 0.28, "complaints": 67, "self": false}, {"make": "Tesla", "model": "Model S", "per_year": 31.0, "idx_vs_all": 0.74, "complaints": 176, "self": false}, {"make": "Volkswagen", "model": "ID.4", "per_year": 58.2, "idx_vs_all": 1.38, "complaints": 330, "self": false}, {"make": "Ford", "model": "Mustang Mach-E", "per_year": 60.5, "idx_vs_all": 1.44, "complaints": 343, "self": true}, {"make": "Tesla", "model": "Model 3", "per_year": 115.8, "idx_vs_all": 2.75, "complaints": 657, "self": false}, {"make": "Tesla", "model": "Model Y", "per_year": 187.9, "idx_vs_all": 4.47, "complaints": 1066, "self": false}], "prev_year": null, "next_year": {"year": 2022, "per_year": 28.7, "complaints": 134}, "investigations": [{"action": "EA25001", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2025-01-17", "closed": null, "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": true}, {"action": "PE24012", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2024-04-25", "closed": "2025-01-17", "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": false}, {"action": "RQ23004", "subject": "High Voltage Battery Contactor Failure", "component": "ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE", "opened": "2023-08-17", "closed": "2023-12-06", "campaign": "23V687", "summary": "On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after receiving 12 consumer complaints alleging a high voltage battery main contactor failure in subject vehicles that were included in Recall 22V-412 and remedied prior to the reported incidents. The remedy in 22V-412 was a Secondary On-Board Diagnostic Control Module (SOBDMC) software update to monitor contactor temperature and reduce battery power to prevent damage to the contactor, and a Battery Energy Control Module (BECM) software update to monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage. On October 13, 2023, Ford filed Recall 23V-687 of 34,762 2021-2022 Ford Mustang Mach-E vehicles produced from May 27, 2020 to May 24, 2022 with recalled Bussed Electrical Center parts NK48-10C666-AA, NK48-10C666-BA, or LK98-10C666-AB. Affected vehicles are equipped with the extended range battery. Ford stated that preexisting damage to the contactors caused by heat and accumulated wear may reduce the effectiveness of the software update remedy in 22V-412. The remedy of 23V-687 is to complete a replacement of the Bussed Electrical Center, or High Voltage Battery Junction Box. In addition, Ford stated that subject vehicles equipped with standard range batteries, in comparison to vehicles equipped with extended range batteries, are less at risk of experiencing this failure due to their smaller battery capacity and lower output electric drive motors. In view of the recall action taken by Ford, ODI is closing this investigation. ODI will continue to monitor reports of this failure in both extended range and standard range models. The Agency reserves the right to take additional action if warranted by future circumstances. To revi", "years": [2021, 2022], "open": false}, {"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2021, 2022], "open": false}], "keywords": {"electrical": [{"term": "hvbjb", "docs": 18, "ratio": 414.4}, {"term": "high voltage", "docs": 22, "ratio": 74.0}, {"term": "subassembly defects", "docs": 9, "ratio": 10359.5}, {"term": "battery", "docs": 45, "ratio": 5.8}, {"term": "contactors", "docs": 12, "ratio": 493.3}, {"term": "junction", "docs": 14, "ratio": 131.0}], "adas": [{"term": "front camera", "docs": 36, "ratio": 169.7}, {"term": "camera fault", "docs": 26, "ratio": 752.7}, {"term": "cruise", "docs": 45, "ratio": 16.1}, {"term": "pre-collision assist", "docs": 20, "ratio": 241.3}, {"term": "adaptive", "docs": 26, "ratio": 22.4}, {"term": "control", "docs": 43, "ratio": 5.6}], "transmission": [{"term": "hvbjb", "docs": 9, "ratio": 602.3}, {"term": "junction box", "docs": 9, "ratio": 412.5}, {"term": "high voltage", "docs": 10, "ratio": 97.8}, {"term": "battery junction", "docs": 7, "ratio": 532.3}, {"term": "mach", "docs": 7, "ratio": 272.4}, {"term": "power", "docs": 24, "ratio": 4.6}]}, "changed": "2026-09-04"}, {"first_filed": "2022-05-20", "last_filed": "2026-08-27", "median_filing_delay_days": 7, "limited_data": false, "complaints": 134, "crashes": 12, "fires": 0, "injuries": 3, "deaths": 0, "severe": 12, "severe_share": 9.0, "injuries_per_100": 2.2, "per_year": 28.7, "age_years": 4.7, "by_group": [{"group": "electrical", "count": 52, "share": 38.8, "ratio": 2.46}, {"group": "transmission", "count": 21, "share": 15.7, "ratio": 1.35}, {"group": "engine", "count": 15, "share": 11.2, "ratio": 0.5}, {"group": "adas", "count": 14, "share": 10.4, "ratio": 1.81}, {"group": "hvac", "count": 10, "share": 7.5, "ratio": 0.84}, {"group": "brakes", "count": 9, "share": 6.7, "ratio": 1.1}, {"group": "structure", "count": 4, "share": 3.0, "ratio": 0.33}, {"group": "other", "count": 3, "share": 2.2, "ratio": 1.22}, {"group": "steering", "count": 2, "share": 1.5, "ratio": 0.23}, {"group": "fuel", "count": 2, "share": 1.5, "ratio": 0.35}, {"group": "wheels", "count": 2, "share": 1.5, "ratio": 0.6}], "top_group": "electrical", "by_filed_year": [{"year": 2022, "count": 19}, {"year": 2023, "count": 42}, {"year": 2024, "count": 29}, {"year": 2025, "count": 22}, {"year": 2026, "count": 22}], "early": 61, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 23, "share": 17.2}, {"key": "age_1_2", "count": 43, "share": 32.1}, {"key": "age_2_3", "count": 28, "share": 20.9}, {"key": "age_3_5", "count": 40, "share": 29.9}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 25, "recent_12m": 27, "prior_12m": 22, "recent_trend": "steady", "recalls": 0, "recall_list": [], "recall_groups": [], "recall_covered_share": 0.0, "park_warnings": 0, "ota_recalls": 0, "make": "Ford", "model": "Mustang Mach-E", "year": 2022, "fetched_at": "2026-09-04T11:35:48+00:00", "segment": "ev", "idx_vs_all": 0.68, "idx_vs_make": 0.53, "idx_vs_year": 0.73, "idx_vs_segment": 0.51, "early_idx": 0.83, "band": "fewer", "rank_in_year": 54, "n_in_year": 92, "peers_year": [{"make": "Chevrolet", "model": "Bolt EV", "per_year": 12.6, "idx_vs_all": 0.3, "complaints": 59, "self": false}, {"make": "Tesla", "model": "Model X", "per_year": 26.7, "idx_vs_all": 0.63, "complaints": 125, "self": false}, {"make": "Ford", "model": "Mustang Mach-E", "per_year": 28.7, "idx_vs_all": 0.68, "complaints": 134, "self": true}, {"make": "Volkswagen", "model": "ID.4", "per_year": 28.7, "idx_vs_all": 0.68, "complaints": 134, "self": false}, {"make": "Tesla", "model": "Model S", "per_year": 29.1, "idx_vs_all": 0.69, "complaints": 136, "self": false}, {"make": "Kia", "model": "EV6", "per_year": 58.8, "idx_vs_all": 1.4, "complaints": 275, "self": false}, {"make": "Ford", "model": "F-150 Lightning", "per_year": 64.4, "idx_vs_all": 1.53, "complaints": 301, "self": false}, {"make": "Hyundai", "model": "Ioniq 5", "per_year": 86.0, "idx_vs_all": 2.04, "complaints": 402, "self": false}, {"make": "Tesla", "model": "Model 3", "per_year": 163.3, "idx_vs_all": 3.88, "complaints": 763, "self": false}, {"make": "Tesla", "model": "Model Y", "per_year": 182.7, "idx_vs_all": 4.34, "complaints": 854, "self": false}], "prev_year": {"year": 2021, "per_year": 60.5, "complaints": 343}, "next_year": {"year": 2023, "per_year": 32.4, "complaints": 119}, "investigations": [{"action": "EA25001", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2025-01-17", "closed": null, "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": true}, {"action": "PE24012", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2024-04-25", "closed": "2025-01-17", "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": false}, {"action": "RQ23004", "subject": "High Voltage Battery Contactor Failure", "component": "ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE", "opened": "2023-08-17", "closed": "2023-12-06", "campaign": "23V687", "summary": "On August 17, 2023, the Office of Defects Investigations (ODI) opened RQ23-004 to investigate instances of loss of motor power due to overheating high voltage battery contactors in model year (MY) 2021-2022 Ford Mustang Mach-E vehicles (subject vehicles). This Recall Query (RQ) was opened after receiving 12 consumer complaints alleging a high voltage battery main contactor failure in subject vehicles that were included in Recall 22V-412 and remedied prior to the reported incidents. The remedy in 22V-412 was a Secondary On-Board Diagnostic Control Module (SOBDMC) software update to monitor contactor temperature and reduce battery power to prevent damage to the contactor, and a Battery Energy Control Module (BECM) software update to monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage. On October 13, 2023, Ford filed Recall 23V-687 of 34,762 2021-2022 Ford Mustang Mach-E vehicles produced from May 27, 2020 to May 24, 2022 with recalled Bussed Electrical Center parts NK48-10C666-AA, NK48-10C666-BA, or LK98-10C666-AB. Affected vehicles are equipped with the extended range battery. Ford stated that preexisting damage to the contactors caused by heat and accumulated wear may reduce the effectiveness of the software update remedy in 22V-412. The remedy of 23V-687 is to complete a replacement of the Bussed Electrical Center, or High Voltage Battery Junction Box. In addition, Ford stated that subject vehicles equipped with standard range batteries, in comparison to vehicles equipped with extended range batteries, are less at risk of experiencing this failure due to their smaller battery capacity and lower output electric drive motors. In view of the recall action taken by Ford, ODI is closing this investigation. ODI will continue to monitor reports of this failure in both extended range and standard range models. The Agency reserves the right to take additional action if warranted by future circumstances. To revi", "years": [2021, 2022], "open": false}, {"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2021, 2022], "open": false}], "keywords": {"electrical": [{"term": "battery", "docs": 20, "ratio": 6.2}, {"term": "hvbjb", "docs": 6, "ratio": 332.0}, {"term": "charging", "docs": 11, "ratio": 15.9}, {"term": "high voltage", "docs": 7, "ratio": 56.6}, {"term": "junction box", "docs": 5, "ratio": 189.5}, {"term": "mach", "docs": 5, "ratio": 160.9}], "transmission": [{"term": "battery junction", "docs": 6, "ratio": 934.3}, {"term": "high voltage", "docs": 8, "ratio": 160.3}, {"term": "junction box", "docs": 6, "ratio": 563.1}, {"term": "voltage battery", "docs": 7, "ratio": 191.8}, {"term": "malfunction reduced", "docs": 5, "ratio": 342.6}, {"term": "powertrain malfunction", "docs": 5, "ratio": 236.3}], "engine": [{"term": "hvbjb", "docs": 5, "ratio": 959.2}, {"term": "junction box", "docs": 5, "ratio": 657.0}, {"term": "strengthen recall", "docs": 3, "ratio": 28776.4}, {"term": "battery junction", "docs": 4, "ratio": 872.0}, {"term": "local dealerships", "docs": 4, "ratio": 564.2}, {"term": "software removal", "docs": 3, "ratio": 1798.5}]}, "changed": "2026-09-04"}, {"first_filed": "2023-01-28", "last_filed": "2026-08-31", "median_filing_delay_days": 7, "limited_data": false, "complaints": 119, "crashes": 10, "fires": 1, "injuries": 5, "deaths": 0, "severe": 11, "severe_share": 9.2, "injuries_per_100": 4.2, "per_year": 32.4, "age_years": 3.7, "by_group": [{"group": "electrical", "count": 33, "share": 27.7, "ratio": 1.76}, {"group": "brakes", "count": 22, "share": 18.5, "ratio": 3.05}, {"group": "transmission", "count": 18, "share": 15.1, "ratio": 1.3}, {"group": "hvac", "count": 11, "share": 9.2, "ratio": 1.03}, {"group": "engine", "count": 7, "share": 5.9, "ratio": 0.27}, {"group": "adas", "count": 6, "share": 5.0, "ratio": 0.87}, {"group": "steering", "count": 5, "share": 4.2, "ratio": 0.65}, {"group": "structure", "count": 5, "share": 4.2, "ratio": 0.46}, {"group": "fuel", "count": 4, "share": 3.4, "ratio": 0.79}, {"group": "airbags", "count": 4, "share": 3.4, "ratio": 0.89}, {"group": "other", "count": 3, "share": 2.5, "ratio": 1.38}, {"group": "wheels", "count": 1, "share": 0.8, "ratio": 0.32}], "top_group": "electrical", "by_filed_year": [{"year": 2023, "count": 26}, {"year": 2024, "count": 37}, {"year": 2025, "count": 38}, {"year": 2026, "count": 18}], "early": 63, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 31, "share": 26.1}, {"key": "age_1_2", "count": 38, "share": 31.9}, {"key": "age_2_3", "count": 32, "share": 26.9}, {"key": "age_3_5", "count": 18, "share": 15.1}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 20, "recent_12m": 33, "prior_12m": 32, "recent_trend": "steady", "recalls": 0, "recall_list": [], "recall_groups": [], "recall_covered_share": 0.0, "park_warnings": 0, "ota_recalls": 0, "make": "Ford", "model": "Mustang Mach-E", "year": 2023, "fetched_at": "2026-09-04T11:35:50+00:00", "segment": "ev", "idx_vs_all": 0.77, "idx_vs_make": 0.6, "idx_vs_year": 0.77, "idx_vs_segment": 0.57, "early_idx": 0.76, "band": "fewer", "rank_in_year": 57, "n_in_year": 92, "peers_year": [{"make": "Chevrolet", "model": "Bolt EV", "per_year": 16.1, "idx_vs_all": 0.38, "complaints": 59, "self": false}, {"make": "Tesla", "model": "Model S", "per_year": 30.5, "idx_vs_all": 0.72, "complaints": 112, "self": false}, {"make": "Ford", "model": "Mustang Mach-E", "per_year": 32.4, "idx_vs_all": 0.77, "complaints": 119, "self": true}, {"make": "Kia", "model": "EV6", "per_year": 37.0, "idx_vs_all": 0.88, "complaints": 136, "self": false}, {"make": "Tesla", "model": "Model X", "per_year": 52.3, "idx_vs_all": 1.24, "complaints": 192, "self": false}, {"make": "Ford", "model": "F-150 Lightning", "per_year": 54.2, "idx_vs_all": 1.29, "complaints": 199, "self": false}, {"make": "Hyundai", "model": "Ioniq 5", "per_year": 104.8, "idx_vs_all": 2.49, "complaints": 385, "self": false}, {"make": "Tesla", "model": "Model 3", "per_year": 113.5, "idx_vs_all": 2.7, "complaints": 417, "self": false}, {"make": "Volkswagen", "model": "ID.4", "per_year": 123.3, "idx_vs_all": 2.93, "complaints": 453, "self": false}, {"make": "Tesla", "model": "Model Y", "per_year": 311.4, "idx_vs_all": 7.4, "complaints": 1144, "self": false}], "prev_year": {"year": 2022, "per_year": 28.7, "complaints": 134}, "next_year": {"year": 2024, "per_year": 15.7, "complaints": 42}, "investigations": [{"action": "EA25001", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2025-01-17", "closed": null, "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": true}, {"action": "PE24012", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2024-04-25", "closed": "2025-01-17", "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": false}], "keywords": {"electrical": [{"term": "mach", "docs": 6, "ratio": 304.2}, {"term": "electrical", "docs": 9, "ratio": 6.4}, {"term": "battery", "docs": 10, "ratio": 4.9}, {"term": "charging", "docs": 6, "ratio": 13.7}, {"term": "safely", "docs": 6, "ratio": 8.2}, {"term": "jump", "docs": 4, "ratio": 14.3}], "brakes": [{"term": "brake", "docs": 16, "ratio": 7.5}, {"term": "fault", "docs": 8, "ratio": 18.1}, {"term": "mach", "docs": 3, "ratio": 228.1}, {"term": "stuck", "docs": 6, "ratio": 11.7}, {"term": "disengage", "docs": 4, "ratio": 39.9}, {"term": "release", "docs": 4, "ratio": 19.3}], "transmission": [{"term": "high voltage", "docs": 4, "ratio": 93.5}, {"term": "malfunction reduced", "docs": 3, "ratio": 239.8}, {"term": "powertrain malfunction", "docs": 3, "ratio": 165.4}, {"term": "voltage battery", "docs": 3, "ratio": 95.9}, {"term": "middle traffic", "docs": 3, "ratio": 65.7}, {"term": "reduced power", "docs": 3, "ratio": 62.1}]}, "changed": "2026-09-04"}, {"first_filed": "2024-07-20", "last_filed": "2026-05-26", "median_filing_delay_days": 9, "limited_data": false, "complaints": 42, "crashes": 3, "fires": 0, "injuries": 0, "deaths": 0, "severe": 3, "severe_share": 7.1, "injuries_per_100": 0.0, "per_year": 15.7, "age_years": 2.7, "by_group": [{"group": "electrical", "count": 20, "share": 47.6, "ratio": 3.02}, {"group": "transmission", "count": 8, "share": 19.0, "ratio": 1.63}, {"group": "brakes", "count": 4, "share": 9.5, "ratio": 1.57}, {"group": "hvac", "count": 4, "share": 9.5, "ratio": 1.06}, {"group": "adas", "count": 2, "share": 4.8, "ratio": 0.84}, {"group": "steering", "count": 1, "share": 2.4, "ratio": 0.37}, {"group": "structure", "count": 1, "share": 2.4, "ratio": 0.26}, {"group": "wheels", "count": 1, "share": 2.4, "ratio": 0.96}, {"group": "other", "count": 1, "share": 2.4, "ratio": 1.33}], "top_group": "electrical", "by_filed_year": [{"year": 2024, "count": 7}, {"year": 2025, "count": 24}, {"year": 2026, "count": 11}], "early": 31, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 9, "share": 21.4}, {"key": "age_1_2", "count": 25, "share": 59.5}, {"key": "age_2_3", "count": 8, "share": 19.0}, {"key": "age_3_5", "count": 0, "share": 0.0}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 17, "recent_12m": 14, "prior_12m": 27, "recent_trend": "falling", "recalls": 0, "recall_list": [], "recall_groups": [], "recall_covered_share": 0.0, "park_warnings": 0, "ota_recalls": 0, "make": "Ford", "model": "Mustang Mach-E", "year": 2024, "fetched_at": "2026-09-04T11:35:54+00:00", "segment": "ev", "idx_vs_all": 0.37, "idx_vs_make": 0.29, "idx_vs_year": 0.41, "idx_vs_segment": 0.28, "early_idx": 0.44, "band": "far_fewer", "rank_in_year": 35, "n_in_year": 89, "peers_year": [{"make": "Tesla", "model": "Model X", "per_year": 9.7, "idx_vs_all": 0.23, "complaints": 26, "self": false}, {"make": "Ford", "model": "F-150 Lightning", "per_year": 11.2, "idx_vs_all": 0.27, "complaints": 30, "self": false}, {"make": "Tesla", "model": "Model S", "per_year": 14.2, "idx_vs_all": 0.34, "complaints": 38, "self": false}, {"make": "Ford", "model": "Mustang Mach-E", "per_year": 15.7, "idx_vs_all": 0.37, "complaints": 42, "self": true}, {"make": "Volkswagen", "model": "ID.4", "per_year": 17.9, "idx_vs_all": 0.43, "complaints": 48, "self": false}, {"make": "Kia", "model": "EV6", "per_year": 26.5, "idx_vs_all": 0.63, "complaints": 71, "self": false}, {"make": "Tesla", "model": "Model 3", "per_year": 80.4, "idx_vs_all": 1.91, "complaints": 215, "self": false}, {"make": "Hyundai", "model": "Ioniq 5", "per_year": 83.0, "idx_vs_all": 1.97, "complaints": 222, "self": false}, {"make": "Tesla", "model": "Model Y", "per_year": 117.4, "idx_vs_all": 2.79, "complaints": 314, "self": false}], "prev_year": {"year": 2023, "per_year": 32.4, "complaints": 119}, "next_year": {"year": 2025, "per_year": 7.2, "complaints": 12}, "investigations": [{"action": "EA25001", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2025-01-17", "closed": null, "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": true}, {"action": "PE24012", "subject": "Collisions Involving Ford BlueCruise", "component": "ELECTRICAL SYSTEM:ADAS", "opened": "2024-04-25", "closed": "2025-01-17", "campaign": "", "summary": "On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the incidents, NHTSA scoped the investigation to 2021-2024 Mustang Mach-E vehicles equipped with BlueCruise. In June 2024, ODI sent an Information Request (IR) letter to Ford requiring that it provide certain information pertaining to crashes, non-crash reports, and technical specifications that relate to BlueCruise, as well as other Ford partial driving automation systems that offer lane and speed maintenance. In its response to ODI’s IR, Ford stated that there are 2,539,962 Ford and Lincoln vehicles (including subject and peer vehicles) equipped with a partial driving automation system within the scope of the request. The majority of these vehicles are equipped with a system that Ford calls Lane Centering Assist (LCA), which is a hands-on partial driving automation system that combines longitudinal control authority governed by Adaptive Cruise Control (ACC) and lateral control authority governed by a steerable path. LCA is offered on a wide range of Ford and Lincoln models beginning in model year 2019. Vehicles that are equipped with BlueCruise, the focus of this investigation, have LCA capability and additionally offer hands-free partial driving automation when certain conditions are met. Hands-free BlueCruise operation is only offered on certain roadways and system availability is geofenced using vehicle GPS. BlueCruise-equipped vehicles employ a camera-based driver monitoring system to determine driver attentiveness to the roadway. BlueCruise was introduced in model year 2021 and is currently available in a select range of Ford and Lincoln vehicles. For BlueCruise- and ", "years": [2021, 2022, 2023, 2024], "open": false}], "keywords": {"electrical": [{"term": "system latches", "docs": 6, "ratio": 1962.0}, {"term": "locks linkages", "docs": 6, "ratio": 440.5}, {"term": "latches locks", "docs": 6, "ratio": 415.0}, {"term": "linkages recall", "docs": 4, "ratio": 928.3}, {"term": "mach", "docs": 4, "ratio": 334.6}, {"term": "battery", "docs": 10, "ratio": 8.1}], "transmission": [{"term": "powertrain", "docs": 4, "ratio": 59.6}, {"term": "unresolved", "docs": 3, "ratio": 68.9}, {"term": "app", "docs": 3, "ratio": 50.5}, {"term": "unsafe", "docs": 4, "ratio": 13.1}, {"term": "available", "docs": 5, "ratio": 6.3}, {"term": "despite", "docs": 3, "ratio": 14.9}]}, "changed": "2026-09-04"}, {"first_filed": "2025-07-19", "last_filed": "2026-06-12", "median_filing_delay_days": 6, "limited_data": true, "complaints": 12, "crashes": 0, "fires": 0, "injuries": 0, "deaths": 0, "severe": 0, "severe_share": 0.0, "injuries_per_100": 0.0, "per_year": 7.2, "age_years": 1.7, "by_group": [{"group": "electrical", "count": 5, "share": 41.7, "ratio": 2.65}, {"group": "transmission", "count": 3, "share": 25.0, "ratio": 2.15}, {"group": "structure", "count": 2, "share": 16.7, "ratio": 1.82}, {"group": "wheels", "count": 1, "share": 8.3, "ratio": 3.33}, {"group": "hvac", "count": 1, "share": 8.3, "ratio": 0.93}], "top_group": "electrical", "by_filed_year": [{"year": 2025, "count": 7}, {"year": 2026, "count": 5}], "early": 12, "early_closed": false, "age_buckets": [{"key": "age_0_1", "count": 8, "share": 66.7}, {"key": "age_1_2", "count": 4, "share": 33.3}, {"key": "age_2_3", "count": 0, "share": 0.0}, {"key": "age_3_5", "count": 0, "share": 0.0}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 11, "recent_12m": 10, "prior_12m": 2, "recent_trend": null, "recalls": 0, "recall_list": [], "recall_groups": [], "recall_covered_share": 0.0, "park_warnings": 0, "ota_recalls": 0, "make": "Ford", "model": "Mustang Mach-E", "year": 2025, "fetched_at": "2026-09-04T11:35:56+00:00", "segment": "ev", "idx_vs_all": 0.17, "idx_vs_make": 0.13, "idx_vs_year": 0.15, "idx_vs_segment": 0.13, "early_idx": null, "band": "far_fewer", "rank_in_year": 14, "n_in_year": 85, "peers_year": [{"make": "Tesla", "model": "Model S", "per_year": 3.6, "idx_vs_all": 0.09, "complaints": 6, "self": false}, {"make": "Ford", "model": "F-150 Lightning", "per_year": 3.6, "idx_vs_all": 0.09, "complaints": 6, "self": false}, {"make": "Ford", "model": "Mustang Mach-E", "per_year": 7.2, "idx_vs_all": 0.17, "complaints": 12, "self": true}, {"make": "Tesla", "model": "Model X", "per_year": 9.0, "idx_vs_all": 0.21, "complaints": 15, "self": false}, {"make": "Volkswagen", "model": "ID.4", "per_year": 15.5, "idx_vs_all": 0.37, "complaints": 26, "self": false}, {"make": "Kia", "model": "EV6", "per_year": 31.7, "idx_vs_all": 0.75, "complaints": 53, "self": false}, {"make": "Tesla", "model": "Model Y", "per_year": 57.4, "idx_vs_all": 1.36, "complaints": 96, "self": false}, {"make": "Tesla", "model": "Model 3", "per_year": 67.6, "idx_vs_all": 1.61, "complaints": 113, "self": false}, {"make": "Hyundai", "model": "Ioniq 5", "per_year": 185.3, "idx_vs_all": 4.4, "complaints": 310, "self": false}], "prev_year": {"year": 2024, "per_year": 15.7, "complaints": 42}, "next_year": null, "investigations": [], "keywords": {}, "changed": "2026-09-04"}]}