{"make": "Toyota", "model": "Highlander", "segment": "midsize-suv", "canonical": "https://cars.insightarise.com/toyota/highlander/", "generated": "2026-09-04", "data_through": "2026-09-02", "method_version": "2026-09-04", "source": "NHTSA Office of Defects Investigation: owner complaints, safety recalls and defect investigations", "units": {"complaints": "count of owner complaints on record for the model year", "per_year": "complaints per year the model year has been on the road (counted from 1 January of the model year; minimum 1 year)", "idx_vs_*": "per_year divided by the comparison group's mean per_year; 1.00 = same rate", "early": "complaints filed within the first 24 months after 1 January of the model year", "recent_12m": "complaints filed in the last 12 months of data", "severe": "complaints reporting a crash or a fire (each complaint counted once)", "recall_covered_share": "share of complaints whose broad component category also has at least one recall (a category match, not proof that the recall covers the complaint)"}, "limitations": "Counts are not adjusted for sales volume; complaints are self-reported to NHTSA and not verified individually; U.S.-market vehicles only.", "summary": {"make": "Toyota", "model": "Highlander", "segment": "midsize-suv", "term_shares": {"stall": {"count": 195, "share": 9.5}}, "years": [{"year": 2018, "complaints": 269, "per_year": 31.0, "recalls": 5, "severe_share": 9.7, "idx_vs_all": 0.74, "early": 56, "early_closed": true, "early_idx": 0.63, "recent_12m": 53, "recent_trend": "rising", "top_group": "transmission", "investigations": 1, "park_warnings": 0}, {"year": 2019, "complaints": 481, "per_year": 62.7, "recalls": 3, "severe_share": 4.8, "idx_vs_all": 1.49, "early": 119, "early_closed": true, "early_idx": 1.47, "recent_12m": 149, "recent_trend": "rising", "top_group": "transmission", "investigations": 1, "park_warnings": 0}, {"year": 2020, "complaints": 318, "per_year": 47.6, "recalls": 5, "severe_share": 4.7, "idx_vs_all": 1.13, "early": 46, "early_closed": true, "early_idx": 0.81, "recent_12m": 102, "recent_trend": "steady", "top_group": "transmission", "investigations": 1, "park_warnings": 0}, {"year": 2021, "complaints": 516, "per_year": 91.0, "recalls": 5, "severe_share": 3.7, "idx_vs_all": 2.16, "early": 85, "early_closed": true, "early_idx": 1.39, "recent_12m": 185, "recent_trend": "steady", "top_group": "transmission", "investigations": 1, "park_warnings": 0}, {"year": 2022, "complaints": 242, "per_year": 51.8, "recalls": 6, "severe_share": 7.0, "idx_vs_all": 1.23, "early": 77, "early_closed": true, "early_idx": 1.04, "recent_12m": 94, "recent_trend": "rising", "top_group": "structure", "investigations": 1, "park_warnings": 0}, {"year": 2023, "complaints": 185, "per_year": 50.4, "recalls": 9, "severe_share": 6.5, "idx_vs_all": 1.2, "early": 101, "early_closed": true, "early_idx": 1.22, "recent_12m": 71, "recent_trend": "rising", "top_group": "structure", "investigations": 0, "park_warnings": 0}, {"year": 2024, "complaints": 42, "per_year": 15.7, "recalls": 7, "severe_share": 9.5, "idx_vs_all": 0.37, "early": 24, "early_closed": true, "early_idx": 0.34, "recent_12m": 24, "recent_trend": "rising", "top_group": "hvac", "investigations": 0, "park_warnings": 0}, {"year": 2025, "complaints": 9, "per_year": 5.4, "recalls": 3, "severe_share": 22.2, "idx_vs_all": 0.13, "early": 9, "early_closed": false, "early_idx": null, "recent_12m": 8, "recent_trend": null, "top_group": "hvac", "investigations": 0, "park_warnings": 0}], "first_year": 2018, "last_year": 2025, "n_years": 8, "complaints": 2062, "recalls": 21, "recall_by_year": [{"year": 2017, "count": 1}, {"year": 2018, "count": 2}, {"year": 2019, "count": 1}, {"year": 2020, "count": 4}, {"year": 2022, "count": 2}, {"year": 2023, "count": 3}, {"year": 2024, "count": 3}, {"year": 2025, "count": 4}, {"year": 2026, "count": 1}], "park_warnings": 0, "ota_recalls": 0, "crashes": 111, "fires": 7, "injuries": 112, 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1.5}, {"year": 2020, "count": 7, "share": 2.2}, {"year": 2021, "count": 9, "share": 1.7}, {"year": 2022, "count": 4, "share": 1.7}, {"year": 2023, "count": 8, "share": 4.3}, {"year": 2024, "count": 1, "share": 2.4}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 6, "prior_12m": 7, "recent_trend": null, "keywords": [{"term": "tire", "docs": 25, "ratio": 26.3}, {"term": "alenza", "docs": 7, "ratio": 792.4}, {"term": "bridgestone", "docs": 8, "ratio": 244.1}, {"term": "dot", "docs": 8, "ratio": 98.2}, {"term": "size", "docs": 9, "ratio": 41.3}, {"term": "sidewall", "docs": 6, "ratio": 81.0}]}, {"group": "adas", "count": 31, "share": 1.5, "ratio": 0.26, "page": false, "by_year": [{"year": 2018, "count": 5, "share": 1.9}, {"year": 2019, "count": 5, "share": 1.0}, {"year": 2020, "count": 3, "share": 0.9}, {"year": 2021, "count": 8, "share": 1.6}, {"year": 2022, "count": 6, "share": 2.5}, {"year": 2023, "count": 2, "share": 1.1}, {"year": 2024, "count": 1, "share": 2.4}, {"year": 2025, "count": 1, "share": 11.1}], "recent_12m": 11, "prior_12m": 2, "recent_trend": null, "keywords": [{"term": "pre-collision system", "docs": 5, "ratio": 187.2}, {"term": "center lane", "docs": 4, "ratio": 101.5}, {"term": "malfunction pre-collision", "docs": 3, "ratio": 464.1}, {"term": "headlight system", "docs": 3, "ratio": 331.5}, {"term": "feature", "docs": 6, "ratio": 8.4}, {"term": "cruise", "docs": 7, "ratio": 5.7}]}, {"group": "steering", "count": 20, "share": 1.0, "ratio": 0.15, "page": false, "by_year": [{"year": 2018, "count": 6, "share": 2.2}, {"year": 2019, "count": 4, "share": 0.8}, {"year": 2020, "count": 0, "share": 0.0}, {"year": 2021, "count": 5, "share": 1.0}, {"year": 2022, "count": 1, "share": 0.4}, {"year": 2023, "count": 3, "share": 1.6}, {"year": 2024, "count": 0, "share": 0.0}, {"year": 2025, "count": 1, "share": 11.1}], "recent_12m": 3, "prior_12m": 3, "recent_trend": null, "keywords": [{"term": "steering", "docs": 15, "ratio": 7.4}, {"term": "wheel", "docs": 11, "ratio": 7.8}, {"term": "lanes", "docs": 5, "ratio": 19.8}, {"term": "side", "docs": 7, "ratio": 3.3}, {"term": "airbags", "docs": 3, "ratio": 13.7}, {"term": "traffic", "docs": 5, "ratio": 3.1}]}, {"group": "exterior", "count": 16, "share": 0.8, "ratio": 0.5, "page": false, "by_year": [{"year": 2018, "count": 3, "share": 1.1}, {"year": 2019, "count": 3, "share": 0.6}, {"year": 2020, "count": 0, "share": 0.0}, {"year": 2021, "count": 5, "share": 1.0}, {"year": 2022, "count": 5, "share": 2.1}, {"year": 2023, "count": 0, "share": 0.0}, {"year": 2024, "count": 0, "share": 0.0}, {"year": 2025, "count": 0, "share": 0.0}], "recent_12m": 1, "prior_12m": 4, "recent_trend": null, "keywords": [{"term": "headlights", "docs": 10, "ratio": 64.5}, {"term": "aimed", "docs": 5, "ratio": 936.7}, {"term": "high", "docs": 11, "ratio": 17.0}, {"term": "beams", "docs": 5, "ratio": 96.9}, {"term": "bright", "docs": 5, "ratio": 88.7}, {"term": "flash", "docs": 4, "ratio": 45.6}]}], "worst_year": 2021, "best_year": 2025, "years_high": [2021], "years_low": [2024], "avg_per_year": 44.5, "idx_vs_all": 1.06, "idx_vs_segment": 0.84, "band": "typical", "trend": {"label": "improving", "pct": -26.0, "from_years": [2018, 2019], "to_years": [2023, 2024], "from_idx": 1.05, "to_idx": 0.78, "from_early": 87, "to_early": 62}, "filed_by_year": [{"year": 2018, "count": 26}, {"year": 2019, "count": 60}, {"year": 2020, "count": 154}, {"year": 2021, "count": 136}, {"year": 2022, "count": 141}, {"year": 2023, "count": 203}, {"year": 2024, "count": 363}, {"year": 2025, "count": 501}, {"year": 2026, "count": 478}], "recent_12m": 686, "prior_12m": 426, "recent_trend": "rising", "recent_pct": 61.0, "age_buckets": [{"key": "age_0_1", "count": 321, "share": 15.6}, {"key": "age_1_2", "count": 300, "share": 14.5}, {"key": "age_2_3", "count": 237, "share": 11.5}, {"key": "age_3_5", "count": 597, "share": 29.0}, {"key": "age_5p", "count": 607, "share": 29.4}], "median_age_months": 44, "keywords": [{"term": "whining", "docs": 300, "ratio": 39.6}, {"term": "transmission", "docs": 636, "ratio": 3.8}, {"term": "noise", "docs": 357, "ratio": 3.9}, {"term": "whine", "docs": 98, "ratio": 44.7}, {"term": "t-sb", "docs": 84, "ratio": 38.1}, {"term": "hybrid", "docs": 164, "ratio": 3.8}, {"term": "xle", "docs": 51, "ratio": 23.6}, {"term": "bumper", "docs": 84, "ratio": 5.3}], "investigations": [{"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2018, 2019, 2020, 2021, 2022], "open": false}], "segment_rank": 7, "segment_n": 14, "peers": [{"make": "Dodge", "model": "Durango", "avg_per_year": 15.2, "idx_vs_all": 0.36, "top_group": "exterior", "complaints": 752, "recalls": 18, "trend": "improving", "recent_trend": "steady", "rank": 1, "self": false}, {"make": "Honda", "model": "Passport", "avg_per_year": 17.6, "idx_vs_all": 0.42, "top_group": "engine", "complaints": 652, "recalls": 16, "trend": "improving", "recent_trend": "rising", "rank": 2, "self": false}, {"make": "Nissan", "model": "Pathfinder", "avg_per_year": 20.1, "idx_vs_all": 0.48, "top_group": "engine", "complaints": 566, "recalls": 12, "trend": "worsening", "recent_trend": "rising", "rank": 3, "self": false}, {"make": "Kia", "model": "Sorento", "avg_per_year": 36.2, "idx_vs_all": 0.86, "top_group": "engine", "complaints": 1382, "recalls": 17, "trend": "stable", "recent_trend": "rising", "rank": 4, "self": false}, {"make": "Ford", "model": "Edge", "avg_per_year": 43.6, "idx_vs_all": 1.04, "top_group": "engine", "complaints": 2164, "recalls": 20, "trend": "improving", "recent_trend": "steady", "rank": 5, "self": false}, {"make": "Chevrolet", "model": "Traverse", "avg_per_year": 43.8, "idx_vs_all": 1.04, "top_group": "transmission", "complaints": 1657, "recalls": 13, "trend": "stable", "recent_trend": "steady", "rank": 6, "self": false}, {"make": "Toyota", "model": "Highlander", "avg_per_year": 44.5, "idx_vs_all": 1.06, "top_group": "transmission", "complaints": 2062, "recalls": 21, "trend": "improving", "recent_trend": "rising", "rank": 7, "self": true}, {"make": "Hyundai", "model": "Santa Fe", "avg_per_year": 58.3, "idx_vs_all": 1.38, "top_group": "engine", "complaints": 1968, "recalls": 26, "trend": "worsening", "recent_trend": "rising", "rank": 8, "self": false}, {"make": "Ford", "model": "Explorer", "avg_per_year": 65.6, "idx_vs_all": 1.56, "top_group": "transmission", "complaints": 3122, "recalls": 70, "trend": "improving", "recent_trend": "steady", "rank": 9, "self": false}, {"make": "Honda", "model": "Pilot", "avg_per_year": 67.4, "idx_vs_all": 1.6, "top_group": "engine", "complaints": 2824, "recalls": 26, "trend": "stable", "recent_trend": "steady", "rank": 10, "self": false}, {"make": "Kia", "model": "Telluride", "avg_per_year": 73.6, "idx_vs_all": 1.75, "top_group": "structure", "complaints": 1945, "recalls": 17, "trend": "improving", "recent_trend": "rising", "rank": 11, "self": false}, {"make": "Subaru", "model": "Outback", "avg_per_year": 77.0, "idx_vs_all": 1.83, "top_group": "structure", "complaints": 3749, "recalls": 15, "trend": "improving", "recent_trend": "steady", "rank": 12, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "avg_per_year": 85.9, "idx_vs_all": 2.04, "top_group": "electrical", "complaints": 3335, "recalls": 49, "trend": "worsening", "recent_trend": "rising", "rank": 13, "self": false}, {"make": "Hyundai", "model": "Palisade", "avg_per_year": 102.2, "idx_vs_all": 2.43, "top_group": "airbags", "complaints": 2277, "recalls": 13, "trend": "worsening", "recent_trend": "steady", "rank": 14, "self": false}], "changed": "2026-09-04"}, "model_years": [{"first_filed": "2018-01-27", "last_filed": "2026-08-31", "median_filing_delay_days": 9, "limited_data": false, "complaints": 269, "crashes": 24, "fires": 2, "injuries": 25, "deaths": 0, "severe": 26, "severe_share": 9.7, "injuries_per_100": 9.3, "per_year": 31.0, "age_years": 8.7, "by_group": [{"group": "transmission", "count": 58, "share": 21.6, "ratio": 1.86}, {"group": "brakes", "count": 52, "share": 19.3, "ratio": 3.18}, {"group": "engine", "count": 34, "share": 12.6, "ratio": 0.57}, {"group": "hvac", "count": 26, "share": 9.7, "ratio": 1.08}, {"group": "fuel", "count": 25, "share": 9.3, "ratio": 2.16}, {"group": "electrical", "count": 21, "share": 7.8, "ratio": 0.5}, {"group": "structure", "count": 16, "share": 5.9, "ratio": 0.64}, {"group": "airbags", "count": 14, "share": 5.2, "ratio": 1.36}, {"group": "steering", "count": 6, "share": 2.2, "ratio": 0.34}, {"group": "adas", "count": 5, "share": 1.9, "ratio": 0.33}, {"group": "wheels", "count": 5, "share": 1.9, "ratio": 0.76}, {"group": "other", "count": 4, "share": 1.5, "ratio": 0.83}, {"group": "exterior", "count": 3, "share": 1.1, "ratio": 0.7}], "top_group": "transmission", "by_filed_year": [{"year": 2018, "count": 25}, {"year": 2019, "count": 31}, {"year": 2020, "count": 46}, {"year": 2021, "count": 26}, {"year": 2022, "count": 24}, {"year": 2023, "count": 25}, {"year": 2024, "count": 28}, {"year": 2025, "count": 24}, {"year": 2026, "count": 40}], "early": 56, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 36, "share": 13.4}, {"key": "age_1_2", "count": 32, "share": 11.9}, {"key": "age_2_3", "count": 46, "share": 17.1}, {"key": "age_3_5", "count": 45, "share": 16.7}, {"key": "age_5p", "count": 110, "share": 40.9}], "median_age_months": 47, "recent_12m": 53, "prior_12m": 21, "recent_trend": "rising", "recalls": 5, "recall_list": [{"campaign": "20V682000", "make": "Toyota", "model": "Highlander", "year": 2018, "received": "2020-11-04", "component": "FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles.  The low-pressure fuel pump inside the fuel tank may fail.", "consequence": "If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.", "remedy": "Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge.  Owners of specific models were notified that remedy parts were available starting January 21, 2021.  Owners of other models will be notified as remedy parts become available.  Remedy parts should be available for all affected vehicles by late March 2021.  Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987.  Note: This recall is an expansion of recall 20V-012.  Toyota's number for this recall is 20TA02.  Lexus' number for this recall is 20LA01.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "20V012000", "make": "Toyota", "model": "Highlander", "year": 2018, "received": "2020-01-13", "component": "FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. \r\nOn March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350.  Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall.  On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles.  The low-pressure fuel pump inside the fuel tank may fail.", "consequence": "If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.", "remedy": "Toyota will notify owners, and dealers will replace the fuel pump, free of charge.  The recall began May 4, 2020.  Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987.  Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "18E107000", "make": "Toyota", "model": "Highlander", "year": 2018, "received": "2018-11-27", "component": "ELECTRICAL SYSTEM", "summary": "Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles.  The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).", "consequence": "The ECM damage may result in the engine stalling, increasing the risk of a crash.", "remedy": "Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge.  The recall began January 29, 2019.  Owners may contact Wanda customer service at 1-864-281-2760.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "18V211000", "make": "Toyota", "model": "Highlander", "year": 2018, "received": "2018-04-03", "component": "SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles.  During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.", "consequence": "A sudden loss of braking assist can increase the risk of a crash.", "remedy": "Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge.  The recall began on May 9, 2018.  Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987.  Toyota's numbers for this recall are J0K/JLD.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "17V831000", "make": "Toyota", "model": "Highlander", "year": 2018, "received": "2017-12-20", "component": "EQUIPMENT:OTHER:LABELS", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles.  These vehicles may have incorrect load carrying capacity modification labels.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, \"Tire Selection and Rims.\"", "consequence": "An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.", "remedy": "Toyota will notify owners and provide them with corrected labels, free of charge.  The recall began on January 23, 2018.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["brakes", "electrical", "fuel", "hvac"], "recall_covered_share": 46.1, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2018, "fetched_at": "2026-09-04T11:19:52+00:00", "segment": "midsize-suv", "idx_vs_all": 0.74, "idx_vs_make": 0.91, "idx_vs_year": 0.63, "idx_vs_segment": 0.58, "early_idx": 0.63, "band": "fewer", "rank_in_year": 41, "n_in_year": 73, "peers_year": [{"make": "Nissan", "model": "Pathfinder", "per_year": 8.9, "idx_vs_all": 0.21, "complaints": 77, "self": false}, {"make": "Dodge", "model": "Durango", "per_year": 26.4, "idx_vs_all": 0.63, "complaints": 229, "self": false}, {"make": "Kia", "model": "Sorento", "per_year": 29.1, "idx_vs_all": 0.69, "complaints": 252, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 31.0, "idx_vs_all": 0.74, "complaints": 269, "self": true}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 49.2, "idx_vs_all": 1.17, "complaints": 427, "self": false}, {"make": "Honda", "model": "Pilot", "per_year": 50.4, "idx_vs_all": 1.2, "complaints": 437, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 52.7, "idx_vs_all": 1.25, "complaints": 457, "self": false}, {"make": "Ford", "model": "Explorer", "per_year": 83.7, "idx_vs_all": 1.99, "complaints": 726, "self": false}, {"make": "Ford", "model": "Edge", "per_year": 92.2, "idx_vs_all": 2.19, "complaints": 800, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 93.0, "idx_vs_all": 2.21, "complaints": 807, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 98.3, "idx_vs_all": 2.34, "complaints": 853, "self": false}], "prev_year": null, "next_year": {"year": 2019, "per_year": 62.7, "complaints": 481}, "investigations": [{"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2018, 2019, 2020, 2021, 2022], "open": false}], "keywords": {"transmission": [{"term": "transmission", "docs": 54, "ratio": 11.6}, {"term": "whining", "docs": 21, "ratio": 98.5}, {"term": "support program", "docs": 12, "ratio": 504.6}, {"term": "zjc", "docs": 10, "ratio": 954.1}, {"term": "noise", "docs": 24, "ratio": 9.4}, {"term": "whine", "docs": 10, "ratio": 162.1}], "brakes": [{"term": "braking power", "docs": 15, "ratio": 234.5}, {"term": "power low", "docs": 15, "ratio": 219.6}, {"term": "brake", "docs": 37, "ratio": 7.4}, {"term": "vacuum", "docs": 12, "ratio": 68.6}, {"term": "safe place", "docs": 10, "ratio": 107.2}, {"term": "booster", "docs": 10, "ratio": 59.2}], "engine": [{"term": "engine", "docs": 20, "ratio": 2.8}, {"term": "power low", "docs": 3, "ratio": 67.2}, {"term": "check", "docs": 10, "ratio": 3.5}, {"term": "shut restart", "docs": 3, "ratio": 56.2}, {"term": "leaking", "docs": 5, "ratio": 7.2}, {"term": "lot", "docs": 6, "ratio": 4.4}]}, "changed": "2026-09-04"}, {"first_filed": "2018-11-18", "last_filed": "2026-09-02", "median_filing_delay_days": 12, "limited_data": false, "complaints": 481, "crashes": 22, "fires": 1, "injuries": 18, "deaths": 0, "severe": 23, "severe_share": 4.8, "injuries_per_100": 3.7, "per_year": 62.7, "age_years": 7.7, "by_group": [{"group": "transmission", "count": 173, "share": 36.0, "ratio": 3.09}, {"group": "engine", "count": 74, "share": 15.4, "ratio": 0.69}, {"group": "fuel", "count": 74, "share": 15.4, "ratio": 3.58}, {"group": "hvac", "count": 52, "share": 10.8, "ratio": 1.2}, {"group": "electrical", "count": 36, "share": 7.5, "ratio": 0.48}, {"group": "structure", "count": 18, "share": 3.7, "ratio": 0.4}, {"group": "airbags", "count": 16, "share": 3.3, "ratio": 0.86}, {"group": "brakes", "count": 12, "share": 2.5, "ratio": 0.41}, {"group": "wheels", "count": 7, "share": 1.5, "ratio": 0.6}, {"group": "other", "count": 7, "share": 1.5, "ratio": 0.83}, {"group": "adas", "count": 5, "share": 1.0, "ratio": 0.17}, {"group": "steering", "count": 4, "share": 0.8, "ratio": 0.12}, {"group": "exterior", "count": 3, "share": 0.6, "ratio": 0.38}], "top_group": "transmission", "by_filed_year": [{"year": 2018, "count": 1}, {"year": 2019, "count": 29}, {"year": 2020, "count": 89}, {"year": 2021, "count": 33}, {"year": 2022, "count": 24}, {"year": 2023, "count": 33}, {"year": 2024, "count": 62}, {"year": 2025, "count": 116}, {"year": 2026, "count": 94}], "early": 119, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 51, "share": 10.6}, {"key": "age_1_2", "count": 85, "share": 17.7}, {"key": "age_2_3", "count": 30, "share": 6.2}, {"key": "age_3_5", "count": 60, "share": 12.5}, {"key": "age_5p", "count": 255, "share": 53.0}], "median_age_months": 65, "recent_12m": 149, "prior_12m": 88, "recent_trend": "rising", "recalls": 3, "recall_list": [{"campaign": "20V682000", "make": "Toyota", "model": "Highlander", "year": 2019, "received": "2020-11-04", "component": "FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles.  The low-pressure fuel pump inside the fuel tank may fail.", "consequence": "If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.", "remedy": "Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge.  Owners of specific models were notified that remedy parts were available starting January 21, 2021.  Owners of other models will be notified as remedy parts become available.  Remedy parts should be available for all affected vehicles by late March 2021.  Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987.  Note: This recall is an expansion of recall 20V-012.  Toyota's number for this recall is 20TA02.  Lexus' number for this recall is 20LA01.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "20V012000", "make": "Toyota", "model": "Highlander", "year": 2019, "received": "2020-01-13", "component": "FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. \r\nOn March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350.  Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall.  On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles.  The low-pressure fuel pump inside the fuel tank may fail.", "consequence": "If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.", "remedy": "Toyota will notify owners, and dealers will replace the fuel pump, free of charge.  The recall began May 4, 2020.  Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987.  Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "19V244000", "make": "Toyota", "model": "Highlander", "year": 2019, "received": "2019-03-27", "component": "EQUIPMENT:OTHER:LABELS", "summary": "Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles.  The text on the load capacity label may become illegible.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, \"Tire Selection and Rims.\"", "consequence": "If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.", "remedy": "GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge.  The recall began May 24, 2019.  Owners may contact GST customer service at 1-800-444-1074.  GST's number for this recall is 19R1.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["fuel", "hvac"], "recall_covered_share": 26.2, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2019, "fetched_at": "2026-09-04T11:19:58+00:00", "segment": "midsize-suv", "idx_vs_all": 1.49, "idx_vs_make": 1.84, "idx_vs_year": 1.37, "idx_vs_segment": 1.18, "early_idx": 1.47, "band": "more", "rank_in_year": 58, "n_in_year": 76, "peers_year": [{"make": "Nissan", "model": "Pathfinder", "per_year": 9.8, "idx_vs_all": 0.23, "complaints": 75, "self": false}, {"make": "Dodge", "model": "Durango", "per_year": 18.2, "idx_vs_all": 0.43, "complaints": 140, "self": false}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 28.7, "idx_vs_all": 0.68, "complaints": 220, "self": false}, {"make": "Honda", "model": "Passport", "per_year": 35.7, "idx_vs_all": 0.85, "complaints": 274, "self": false}, {"make": "Ford", "model": "Explorer", "per_year": 37.9, "idx_vs_all": 0.9, "complaints": 291, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 47.4, "idx_vs_all": 1.13, "complaints": 364, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 52.5, "idx_vs_all": 1.25, "complaints": 403, "self": false}, {"make": "Kia", "model": "Sorento", "per_year": 55.1, "idx_vs_all": 1.31, "complaints": 423, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 62.7, "idx_vs_all": 1.49, "complaints": 481, "self": true}, {"make": "Ford", "model": "Edge", "per_year": 98.0, "idx_vs_all": 2.33, "complaints": 752, "self": false}, {"make": "Honda", "model": "Pilot", "per_year": 116.2, "idx_vs_all": 2.76, "complaints": 892, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 134.6, "idx_vs_all": 3.2, "complaints": 1033, "self": false}], "prev_year": {"year": 2018, "per_year": 31.0, "complaints": 269}, "next_year": {"year": 2020, "per_year": 47.6, "complaints": 318}, "investigations": [{"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2018, 2019, 2020, 2021, 2022], "open": false}], "keywords": {"transmission": [{"term": "transmission", "docs": 157, "ratio": 11.3}, {"term": "whining", "docs": 69, "ratio": 108.5}, {"term": "noise", "docs": 62, "ratio": 8.1}, {"term": "whine", "docs": 26, "ratio": 141.3}, {"term": "sound", "docs": 32, "ratio": 4.0}, {"term": "shifting", "docs": 23, "ratio": 5.8}], "engine": [{"term": "hybrid system", "docs": 9, "ratio": 34.0}, {"term": "whining", "docs": 9, "ratio": 33.1}, {"term": "transmission", "docs": 20, "ratio": 3.4}, {"term": "stalled", "docs": 13, "ratio": 6.1}, {"term": "check", "docs": 20, "ratio": 3.2}, {"term": "engine", "docs": 32, "ratio": 2.1}], "fuel": [{"term": "fuel", "docs": 52, "ratio": 12.0}, {"term": "pump", "docs": 26, "ratio": 12.6}, {"term": "recall", "docs": 48, "ratio": 3.3}, {"term": "gasoline", "docs": 21, "ratio": 14.4}, {"term": "tool", "docs": 17, "ratio": 12.9}, {"term": "confirms available", "docs": 16, "ratio": 13.6}]}, "changed": "2026-09-04"}, {"first_filed": "2020-03-03", "last_filed": "2026-09-01", "median_filing_delay_days": 14, "limited_data": false, "complaints": 318, "crashes": 15, "fires": 0, "injuries": 20, "deaths": 0, "severe": 15, "severe_share": 4.7, "injuries_per_100": 6.3, "per_year": 47.6, "age_years": 6.7, "by_group": [{"group": "transmission", "count": 119, "share": 37.4, "ratio": 3.21}, {"group": "airbags", "count": 40, "share": 12.6, "ratio": 3.3}, {"group": "brakes", "count": 34, "share": 10.7, "ratio": 1.76}, {"group": "structure", "count": 33, "share": 10.4, "ratio": 1.13}, {"group": "hvac", "count": 31, "share": 9.7, "ratio": 1.08}, {"group": "electrical", "count": 19, "share": 6.0, "ratio": 0.38}, {"group": "engine", "count": 16, "share": 5.0, "ratio": 0.23}, {"group": "fuel", "count": 14, "share": 4.4, "ratio": 1.02}, {"group": "wheels", "count": 7, "share": 2.2, "ratio": 0.88}, {"group": "adas", "count": 3, "share": 0.9, "ratio": 0.16}, {"group": "other", "count": 2, "share": 0.6, "ratio": 0.33}], "top_group": "transmission", "by_filed_year": [{"year": 2020, "count": 18}, {"year": 2021, "count": 28}, {"year": 2022, "count": 22}, {"year": 2023, "count": 26}, {"year": 2024, "count": 59}, {"year": 2025, "count": 106}, {"year": 2026, "count": 59}], "early": 46, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 30, "share": 9.4}, {"key": "age_1_2", "count": 30, "share": 9.4}, {"key": "age_2_3", "count": 22, "share": 6.9}, {"key": "age_3_5", "count": 98, "share": 30.8}, {"key": "age_5p", "count": 138, "share": 43.4}], "median_age_months": 56, "recent_12m": 102, "prior_12m": 85, "recent_trend": "steady", "recalls": 5, "recall_list": [{"campaign": "23V865000", "make": "Toyota", "model": "Highlander", "year": 2020, "received": "2023-12-20", "component": "AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles.  A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.", "consequence": "An air bag that does not deploy during a crash increases the risk of injury.", "remedy": "Dealers will inspect and replace the sensor as necessary, free of charge.  Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "23V720000", "make": "Toyota", "model": "Highlander", "year": 2020, "received": "2023-10-26", "component": "STRUCTURE:BODY:BUMPERS", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles.  During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.", "consequence": "A detached front bumper cover can become a road hazard, increasing the risk of a crash.", "remedy": "Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge.  Owner letters were mailed April 22, 2024.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 23TB12/23TA12.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "22V239000", "make": "Toyota", "model": "Highlander", "year": 2020, "received": "2022-04-13", "component": "ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE", "summary": "Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles.  The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, \"Electronic Stability Control Systems.\"", "consequence": "Driving with a deactivated stability control system increases the risk of a crash.", "remedy": "Dealers will update the Skid Control ECU software, free of charge.  Owner notification letters were mailed May 27, 2022.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 22TA03.  Lexus' number for this recall is 22LA01.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "20V633000", "make": "Toyota", "model": "Highlander", "year": 2020, "received": "2020-10-14", "component": "AIR BAGS", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles.  Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.", "consequence": "Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.", "remedy": "Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge.  The recall began December 11, 2020.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 20TB14 / 20TA14.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "20V162000", "make": "Toyota", "model": "Highlander", "year": 2020, "received": "2020-03-19", "component": "FUEL SYSTEM, GASOLINE:DELIVERY", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine.  Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.", "consequence": "Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.", "remedy": "Toyota will notify owners, and dealers will reprogram the ECU, free of charge.  The recall began May 15, 2020.  Owners may contact Toyota customer service at 1-888-270-9371.  Toyota's number for this recall is 20TA06.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["airbags", "electrical", "fuel", "structure"], "recall_covered_share": 33.3, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2020, "fetched_at": "2026-09-04T11:20:03+00:00", "segment": "midsize-suv", "idx_vs_all": 1.13, "idx_vs_make": 1.4, "idx_vs_year": 1.26, "idx_vs_segment": 0.9, "early_idx": 0.81, "band": "typical", "rank_in_year": 63, "n_in_year": 82, "peers_year": [{"make": "Nissan", "model": "Pathfinder", "per_year": 7.8, "idx_vs_all": 0.19, "complaints": 52, "self": false}, {"make": "Dodge", "model": "Durango", "per_year": 10.9, "idx_vs_all": 0.26, "complaints": 73, "self": false}, {"make": "Honda", "model": "Passport", "per_year": 13.9, "idx_vs_all": 0.33, "complaints": 93, "self": false}, {"make": "Kia", "model": "Sorento", "per_year": 20.1, "idx_vs_all": 0.48, "complaints": 134, "self": false}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 30.9, "idx_vs_all": 0.73, "complaints": 206, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 33.4, "idx_vs_all": 0.79, "complaints": 223, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 34.9, "idx_vs_all": 0.83, "complaints": 233, "self": false}, {"make": "Ford", "model": "Edge", "per_year": 46.7, "idx_vs_all": 1.11, "complaints": 312, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 47.6, "idx_vs_all": 1.13, "complaints": 318, "self": true}, {"make": "Honda", "model": "Pilot", "per_year": 72.4, "idx_vs_all": 1.72, "complaints": 483, "self": false}, {"make": "Hyundai", "model": "Palisade", "per_year": 79.1, "idx_vs_all": 1.88, "complaints": 528, "self": false}, {"make": "Kia", "model": "Telluride", "per_year": 112.1, "idx_vs_all": 2.66, "complaints": 748, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 134.2, "idx_vs_all": 3.19, "complaints": 896, "self": false}, {"make": "Ford", "model": "Explorer", "per_year": 180.2, "idx_vs_all": 4.28, "complaints": 1203, "self": false}], "prev_year": {"year": 2019, "per_year": 62.7, "complaints": 481}, "next_year": {"year": 2021, "per_year": 91.0, "complaints": 516}, "investigations": [{"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2018, 2019, 2020, 2021, 2022], "open": false}], "keywords": {"transmission": [{"term": "transmission", "docs": 113, "ratio": 11.9}, {"term": "whining", "docs": 55, "ratio": 125.7}, {"term": "noise", "docs": 48, "ratio": 9.1}, {"term": "whine", "docs": 14, "ratio": 110.6}, {"term": "t-sb", "docs": 10, "ratio": 78.5}, {"term": "sound", "docs": 24, "ratio": 4.4}], "airbags": [{"term": "bags recall", "docs": 19, "ratio": 137.0}, {"term": "notification air", "docs": 18, "ratio": 115.4}, {"term": "air bags", "docs": 21, "ratio": 33.0}, {"term": "available", "docs": 25, "ratio": 6.3}, {"term": "reasonable", "docs": 19, "ratio": 11.1}, {"term": "amount recall", "docs": 18, "ratio": 11.4}], "brakes": [{"term": "brakes", "docs": 20, "ratio": 9.3}, {"term": "braking", "docs": 17, "ratio": 8.9}, {"term": "forward", "docs": 16, "ratio": 9.3}, {"term": "hybrid", "docs": 12, "ratio": 17.1}, {"term": "downhill", "docs": 7, "ratio": 86.4}, {"term": "regenerative", "docs": 6, "ratio": 88.8}]}, "changed": "2026-09-04"}, {"first_filed": "2020-12-30", "last_filed": "2026-09-02", "median_filing_delay_days": 12, "limited_data": false, "complaints": 516, "crashes": 16, "fires": 3, "injuries": 18, "deaths": 0, "severe": 19, "severe_share": 3.7, "injuries_per_100": 3.5, "per_year": 91.0, "age_years": 5.7, "by_group": [{"group": "transmission", "count": 196, "share": 38.0, "ratio": 3.27}, {"group": "structure", "count": 58, "share": 11.2, "ratio": 1.22}, {"group": "brakes", "count": 52, "share": 10.1, "ratio": 1.67}, {"group": "airbags", "count": 46, "share": 8.9, "ratio": 2.33}, {"group": "engine", "count": 44, "share": 8.5, "ratio": 0.38}, {"group": "hvac", "count": 39, "share": 7.6, "ratio": 0.85}, {"group": "fuel", "count": 25, "share": 4.8, "ratio": 1.11}, {"group": "electrical", "count": 21, "share": 4.1, "ratio": 0.26}, {"group": "wheels", "count": 9, "share": 1.7, "ratio": 0.68}, {"group": "adas", "count": 8, "share": 1.6, "ratio": 0.28}, {"group": "other", "count": 8, "share": 1.6, "ratio": 0.88}, {"group": "steering", "count": 5, "share": 1.0, "ratio": 0.15}, {"group": "exterior", "count": 5, "share": 1.0, "ratio": 0.64}], "top_group": "transmission", "by_filed_year": [{"year": 2020, "count": 1}, {"year": 2021, "count": 48}, {"year": 2022, "count": 36}, {"year": 2023, "count": 41}, {"year": 2024, "count": 94}, {"year": 2025, "count": 156}, {"year": 2026, "count": 140}], "early": 85, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 74, "share": 14.3}, {"key": "age_1_2", "count": 38, "share": 7.4}, {"key": "age_2_3", "count": 52, "share": 10.1}, {"key": "age_3_5", "count": 248, "share": 48.1}, {"key": "age_5p", "count": 104, "share": 20.2}], "median_age_months": 47, "recent_12m": 185, "prior_12m": 158, "recent_trend": "steady", "recalls": 5, "recall_list": [{"campaign": "26V128000", "make": "Toyota", "model": "Highlander", "year": 2021, "received": "2026-03-05", "component": "SEATS:MID/REAR ASSEMBLY:RECLINER", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.", "consequence": "A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.", "remedy": "Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V452000", "make": "Toyota", "model": "Highlander", "year": 2021, "received": "2024-06-18", "component": "TIRES", "summary": "Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles.  The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.", "remedy": "SET will inspect and replace the tires and information placard, as necessary free of charge.  Owner notification letters were mailed August 16, 2024.  Owners may contact SET's customer service at 1-866-405-4226.  SET's number for this recall is SET24A.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "23V865000", "make": "Toyota", "model": "Highlander", "year": 2021, "received": "2023-12-20", "component": "AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles.  A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.", "consequence": "An air bag that does not deploy during a crash increases the risk of injury.", "remedy": "Dealers will inspect and replace the sensor as necessary, free of charge.  Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "23V720000", "make": "Toyota", "model": "Highlander", "year": 2021, "received": "2023-10-26", "component": "STRUCTURE:BODY:BUMPERS", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles.  During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.", "consequence": "A detached front bumper cover can become a road hazard, increasing the risk of a crash.", "remedy": "Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge.  Owner letters were mailed April 22, 2024.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 23TB12/23TA12.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "22V239000", "make": "Toyota", "model": "Highlander", "year": 2021, "received": "2022-04-13", "component": "ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE", "summary": "Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles.  The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, \"Electronic Stability Control Systems.\"", "consequence": "Driving with a deactivated stability control system increases the risk of a crash.", "remedy": "Dealers will update the Skid Control ECU software, free of charge.  Owner notification letters were mailed May 27, 2022.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 22TA03.  Lexus' number for this recall is 22LA01.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["airbags", "electrical", "other", "structure", "wheels"], "recall_covered_share": 27.5, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2021, "fetched_at": "2026-09-04T11:20:10+00:00", "segment": "midsize-suv", "idx_vs_all": 2.16, "idx_vs_make": 2.67, "idx_vs_year": 2.38, "idx_vs_segment": 1.71, "early_idx": 1.39, "band": "far_more", "rank_in_year": 78, "n_in_year": 85, "peers_year": [{"make": "Kia", "model": "Sorento", "per_year": 5.1, "idx_vs_all": 0.12, "complaints": 29, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 15.5, "idx_vs_all": 0.37, "complaints": 88, "self": false}, {"make": "Ford", "model": "Edge", "per_year": 18.9, "idx_vs_all": 0.45, "complaints": 107, "self": false}, {"make": "Honda", "model": "Passport", "per_year": 24.5, "idx_vs_all": 0.58, "complaints": 139, "self": false}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 32.6, "idx_vs_all": 0.77, "complaints": 185, "self": false}, {"make": "Dodge", "model": "Durango", "per_year": 35.1, "idx_vs_all": 0.83, "complaints": 199, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 52.2, "idx_vs_all": 1.24, "complaints": 296, "self": false}, {"make": "Kia", "model": "Telluride", "per_year": 62.4, "idx_vs_all": 1.48, "complaints": 354, "self": false}, {"make": "Ford", "model": "Explorer", "per_year": 74.0, "idx_vs_all": 1.76, "complaints": 420, "self": false}, {"make": "Honda", "model": "Pilot", "per_year": 74.7, "idx_vs_all": 1.78, "complaints": 424, "self": false}, {"make": "Hyundai", "model": "Palisade", "per_year": 75.6, "idx_vs_all": 1.8, "complaints": 429, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 84.3, "idx_vs_all": 2.0, "complaints": 478, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 91.0, "idx_vs_all": 2.16, "complaints": 516, "self": true}], "prev_year": {"year": 2020, "per_year": 47.6, "complaints": 318}, "next_year": {"year": 2022, "per_year": 51.8, "complaints": 242}, "investigations": [{"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2018, 2019, 2020, 2021, 2022], "open": false}], "keywords": {"transmission": [{"term": "whining", "docs": 103, "ratio": 142.9}, {"term": "transmission", "docs": 176, "ratio": 11.2}, {"term": "noise", "docs": 97, "ratio": 11.2}, {"term": "whine", "docs": 37, "ratio": 177.5}, {"term": "t-sb", "docs": 35, "ratio": 166.8}, {"term": "bulletin", "docs": 33, "ratio": 12.4}], "structure": [{"term": "bumper", "docs": 13, "ratio": 29.3}, {"term": "detached", "docs": 9, "ratio": 24.4}, {"term": "side mirror", "docs": 7, "ratio": 50.0}, {"term": "lower", "docs": 10, "ratio": 11.9}, {"term": "structure", "docs": 7, "ratio": 23.5}, {"term": "roof", "docs": 8, "ratio": 13.7}], "brakes": [{"term": "brakes", "docs": 30, "ratio": 9.1}, {"term": "hybrid", "docs": 21, "ratio": 19.5}, {"term": "forward", "docs": 25, "ratio": 9.6}, {"term": "braking", "docs": 25, "ratio": 8.6}, {"term": "harder", "docs": 11, "ratio": 72.6}, {"term": "feels", "docs": 15, "ratio": 21.2}]}, "changed": "2026-09-04"}, {"first_filed": "2021-11-24", "last_filed": "2026-09-02", "median_filing_delay_days": 9, "limited_data": false, "complaints": 242, "crashes": 16, "fires": 1, "injuries": 13, "deaths": 1, "severe": 17, "severe_share": 7.0, "injuries_per_100": 5.4, "per_year": 51.8, "age_years": 4.7, "by_group": [{"group": "structure", "count": 54, "share": 22.3, "ratio": 2.43}, {"group": "transmission", "count": 47, "share": 19.4, "ratio": 1.67}, {"group": "brakes", "count": 33, "share": 13.6, "ratio": 2.24}, {"group": "airbags", "count": 22, "share": 9.1, "ratio": 2.38}, {"group": "hvac", "count": 22, "share": 9.1, "ratio": 1.02}, {"group": "electrical", "count": 17, "share": 7.0, "ratio": 0.44}, {"group": "other", "count": 15, "share": 6.2, "ratio": 3.43}, {"group": "engine", "count": 12, "share": 5.0, "ratio": 0.23}, {"group": "adas", "count": 6, "share": 2.5, "ratio": 0.44}, {"group": "exterior", "count": 5, "share": 2.1, "ratio": 1.34}, {"group": "fuel", "count": 4, "share": 1.7, "ratio": 0.39}, {"group": "wheels", "count": 4, "share": 1.7, "ratio": 0.68}, {"group": "steering", "count": 1, "share": 0.4, "ratio": 0.06}], "top_group": "structure", "by_filed_year": [{"year": 2021, "count": 1}, {"year": 2022, "count": 35}, {"year": 2023, "count": 41}, {"year": 2024, "count": 49}, {"year": 2025, "count": 47}, {"year": 2026, "count": 69}], "early": 77, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 53, "share": 21.9}, {"key": "age_1_2", "count": 45, "share": 18.6}, {"key": "age_2_3", "count": 37, "share": 15.3}, {"key": "age_3_5", "count": 107, "share": 44.2}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 31, "recent_12m": 94, "prior_12m": 33, "recent_trend": "rising", "recalls": 6, "recall_list": [{"campaign": "26V128000", "make": "Toyota", "model": "Highlander", "year": 2022, "received": "2026-03-05", "component": "SEATS:MID/REAR ASSEMBLY:RECLINER", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.", "consequence": "A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.", "remedy": "Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V452000", "make": "Toyota", "model": "Highlander", "year": 2022, "received": "2024-06-18", "component": "TIRES", "summary": "Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles.  The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.", "remedy": "SET will inspect and replace the tires and information placard, as necessary free of charge.  Owner notification letters were mailed August 16, 2024.  Owners may contact SET's customer service at 1-866-405-4226.  SET's number for this recall is SET24A.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V419000", "make": "Toyota", "model": "Highlander", "year": 2022, "received": "2024-06-06", "component": "TIRES", "summary": "Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20\" black alloy wheels and tires.  The installed tires have an insufficient load rating.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.", "remedy": "GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge.  Owner notification letters were mailed August 8, 2024.  Owners may contact GST customer service at 1-800-444-1074.  GST's number for this recall is 24R1.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "23V720000", "make": "Toyota", "model": "Highlander", "year": 2022, "received": "2023-10-26", "component": "STRUCTURE:BODY:BUMPERS", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles.  During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.", "consequence": "A detached front bumper cover can become a road hazard, increasing the risk of a crash.", "remedy": "Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge.  Owner letters were mailed April 22, 2024.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 23TB12/23TA12.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "22V310000", "make": "Toyota", "model": "Highlander", "year": 2022, "received": "2022-05-06", "component": "EQUIPMENT:OTHER:LABELS", "summary": "Gulf States Toyota, Inc. (GST) is recalling certain 2022 4Runner, Tacoma, Highlander, and Highlander Hybrid vehicles.  The load carrying capacity modification labels may not be permanent and can fade, becoming illegible.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "An illegible label may allow the vehicle to be overloaded, increasing the risk of a crash.", "remedy": "GST will notify owners by mail, including a replacement load carrying capacity modification label for their vehicle and detailed replacement instructions, free of charge.  Owner notification letters were mailed June 30, 2022.  Owners may contact GST customer service at 1-800-444-1074.  GST's number for this recall is 22R1.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "22V239000", "make": "Toyota", "model": "Highlander", "year": 2022, "received": "2022-04-13", "component": "ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE", "summary": "Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles.  The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, \"Electronic Stability Control Systems.\"", "consequence": "Driving with a deactivated stability control system increases the risk of a crash.", "remedy": "Dealers will update the Skid Control ECU software, free of charge.  Owner notification letters were mailed May 27, 2022.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 22TA03.  Lexus' number for this recall is 22LA01.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["electrical", "hvac", "other", "structure", "wheels"], "recall_covered_share": 46.3, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2022, "fetched_at": "2026-09-04T11:20:15+00:00", "segment": "midsize-suv", "idx_vs_all": 1.23, "idx_vs_make": 1.52, "idx_vs_year": 1.33, "idx_vs_segment": 0.98, "early_idx": 1.04, "band": "typical", "rank_in_year": 66, "n_in_year": 92, "peers_year": [{"make": "Dodge", "model": "Durango", "per_year": 12.0, "idx_vs_all": 0.29, "complaints": 56, "self": false}, {"make": "Honda", "model": "Passport", "per_year": 12.4, "idx_vs_all": 0.29, "complaints": 58, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 20.3, "idx_vs_all": 0.48, "complaints": 95, "self": false}, {"make": "Ford", "model": "Edge", "per_year": 27.6, "idx_vs_all": 0.66, "complaints": 129, "self": false}, {"make": "Nissan", "model": "Pathfinder", "per_year": 28.9, "idx_vs_all": 0.69, "complaints": 135, "self": false}, {"make": "Honda", "model": "Pilot", "per_year": 31.7, "idx_vs_all": 0.75, "complaints": 148, "self": false}, {"make": "Kia", "model": "Sorento", "per_year": 46.9, "idx_vs_all": 1.11, "complaints": 219, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 51.8, "idx_vs_all": 1.23, "complaints": 242, "self": true}, {"make": "Ford", "model": "Explorer", "per_year": 55.6, "idx_vs_all": 1.32, "complaints": 260, "self": false}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 55.8, "idx_vs_all": 1.33, "complaints": 261, "self": false}, {"make": "Hyundai", "model": "Palisade", "per_year": 64.6, "idx_vs_all": 1.54, "complaints": 302, "self": false}, {"make": "Kia", "model": "Telluride", "per_year": 68.3, "idx_vs_all": 1.62, "complaints": 319, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 93.7, "idx_vs_all": 2.23, "complaints": 438, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 98.9, "idx_vs_all": 2.35, "complaints": 462, "self": false}], "prev_year": {"year": 2021, "per_year": 91.0, "complaints": 516}, "next_year": {"year": 2023, "per_year": 50.4, "complaints": 185}, "investigations": [{"action": "DP22005", "subject": "Pedestrian alert sounds", "component": "ELECTRICAL SYSTEM:PROPULSION SYSTEM", "opened": "2023-01-27", "closed": "2023-08-07", "campaign": "22V063000", "summary": "NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.", "years": [2018, 2019, 2020, 2021, 2022], "open": false}], "keywords": {"structure": [{"term": "bumper", "docs": 17, "ratio": 41.2}, {"term": "structure", "docs": 14, "ratio": 50.5}, {"term": "detached", "docs": 13, "ratio": 37.9}, {"term": "side mirror", "docs": 9, "ratio": 69.1}, {"term": "front", "docs": 20, "ratio": 3.4}, {"term": "received notification", "docs": 13, "ratio": 5.6}], "transmission": [{"term": "transmission", "docs": 38, "ratio": 10.1}, {"term": "whining", "docs": 16, "ratio": 92.6}, {"term": "noise", "docs": 14, "ratio": 6.7}, {"term": "transaxle", "docs": 4, "ratio": 331.0}, {"term": "accelerating", "docs": 9, "ratio": 9.1}, {"term": "hood front", "docs": 3, "ratio": 353.2}], "brakes": [{"term": "forward", "docs": 20, "ratio": 12.0}, {"term": "brakes", "docs": 20, "ratio": 9.6}, {"term": "braking", "docs": 16, "ratio": 8.6}, {"term": "surge", "docs": 5, "ratio": 78.7}, {"term": "slowing", "docs": 7, "ratio": 19.7}, {"term": "applying", "docs": 5, "ratio": 31.8}]}, "changed": "2026-09-04"}, {"first_filed": "2023-02-14", "last_filed": "2026-08-25", "median_filing_delay_days": 24, "limited_data": false, "complaints": 185, "crashes": 12, "fires": 0, "injuries": 12, "deaths": 0, "severe": 12, "severe_share": 6.5, "injuries_per_100": 6.5, "per_year": 50.4, "age_years": 3.7, "by_group": [{"group": "structure", "count": 37, "share": 20.0, "ratio": 2.18}, {"group": "hvac", "count": 31, "share": 16.8, "ratio": 1.87}, {"group": "engine", "count": 27, "share": 14.6, "ratio": 0.66}, {"group": "other", "count": 18, "share": 9.7, "ratio": 5.36}, {"group": "airbags", "count": 16, "share": 8.6, "ratio": 2.25}, {"group": "brakes", "count": 14, "share": 7.6, "ratio": 1.25}, {"group": "electrical", "count": 12, "share": 6.5, "ratio": 0.41}, {"group": "transmission", "count": 11, "share": 5.9, "ratio": 0.51}, {"group": "wheels", "count": 8, "share": 4.3, "ratio": 1.73}, {"group": "fuel", "count": 6, "share": 3.2, "ratio": 0.74}, {"group": "steering", "count": 3, "share": 1.6, "ratio": 0.25}, {"group": "adas", "count": 2, "share": 1.1, "ratio": 0.19}], "top_group": "structure", "by_filed_year": [{"year": 2023, "count": 37}, {"year": 2024, "count": 64}, {"year": 2025, "count": 32}, {"year": 2026, "count": 52}], "early": 101, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 58, "share": 31.4}, {"key": "age_1_2", "count": 51, "share": 27.6}, {"key": "age_2_3", "count": 37, "share": 20.0}, {"key": "age_3_5", "count": 39, "share": 21.1}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 18, "recent_12m": 71, "prior_12m": 28, "recent_trend": "rising", "recalls": 9, "recall_list": [{"campaign": "26V128000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2026-03-05", "component": "SEATS:MID/REAR ASSEMBLY:RECLINER", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.", "consequence": "A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.", "remedy": "Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V744000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2025-10-30", "component": "BACK OVER PREVENTION:DISPLAY FUNCTION", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rear Visibility.\"", "consequence": "A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.", "remedy": "Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V595000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2025-09-11", "component": "ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.", "consequence": "An instrument panel display that does not show critical information can increase the risk of a crash or injury.", "remedy": "Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V040000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2025-01-29", "component": "STEERING:COLUMN", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480.  An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, \"Occupant Crash Protection.\"", "consequence": "A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.", "remedy": "Dealers will inspect and replace the spiral cable assembly as necessary, free of charge.  Owner notification letters were mailed March 17, 2025.  Owners may contact Toyota's customer service at 1-800-331-4331.  Toyota's number for this recall is 25TA02.  Lexus' number for this recall is 25LA02.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V548000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2024-07-23", "component": "EQUIPMENT:OTHER:LABELS", "summary": "Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories.  The load carrying capacity modification label may display inaccurate added weight values.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.", "remedy": "GST will mail new labels to owners, free of charge.  Owner notification letters were mailed September 16, 2024.  Owners may contact GST customer service at 1-800-444-1074.  GST's number for this recall is 24R2.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V452000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2024-06-18", "component": "TIRES", "summary": "Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles.  The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.", "remedy": "SET will inspect and replace the tires and information placard, as necessary free of charge.  Owner notification letters were mailed August 16, 2024.  Owners may contact SET's customer service at 1-866-405-4226.  SET's number for this recall is SET24A.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V419000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2024-06-06", "component": "TIRES", "summary": "Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20\" black alloy wheels and tires.  The installed tires have an insufficient load rating.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.", "remedy": "GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge.  Owner notification letters were mailed August 8, 2024.  Owners may contact GST customer service at 1-800-444-1074.  GST's number for this recall is 24R1.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "23V720000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2023-10-26", "component": "STRUCTURE:BODY:BUMPERS", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles.  During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.", "consequence": "A detached front bumper cover can become a road hazard, increasing the risk of a crash.", "remedy": "Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge.  Owner letters were mailed April 22, 2024.  Owners may contact Toyota customer service at 1-800-331-4331.  Toyota's number for this recall is 23TB12/23TA12.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "23V480000", "make": "Toyota", "model": "Highlander", "year": 2023, "received": "2023-07-12", "component": "STEERING:COLUMN", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles.  An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, \"Occupant Crash Protection.\"", "consequence": "A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.", "remedy": "Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge.  Owner notification letters were mailed September 8, 2023.  Owners may contact Toyota's customer service at 1-800-331-4331.  Toyota's number for this recall is 23TA08.  Lexus' number for this recall is 23LA02.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["electrical", "hvac", "other", "steering", "structure", "wheels"], "recall_covered_share": 58.9, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2023, "fetched_at": "2026-09-04T11:20:20+00:00", "segment": "midsize-suv", "idx_vs_all": 1.2, "idx_vs_make": 1.48, "idx_vs_year": 1.2, "idx_vs_segment": 0.95, "early_idx": 1.22, "band": "typical", "rank_in_year": 66, "n_in_year": 92, "peers_year": [{"make": "Ford", "model": "Edge", "per_year": 6.0, "idx_vs_all": 0.14, "complaints": 22, "self": false}, {"make": "Dodge", "model": "Durango", "per_year": 9.5, "idx_vs_all": 0.23, "complaints": 35, "self": false}, {"make": "Honda", "model": "Passport", "per_year": 10.1, "idx_vs_all": 0.24, "complaints": 37, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 23.4, "idx_vs_all": 0.56, "complaints": 86, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 24.2, "idx_vs_all": 0.58, "complaints": 89, "self": false}, {"make": "Nissan", "model": "Pathfinder", "per_year": 28.0, "idx_vs_all": 0.67, "complaints": 103, "self": false}, {"make": "Ford", "model": "Explorer", "per_year": 29.1, "idx_vs_all": 0.69, "complaints": 107, "self": false}, {"make": "Honda", "model": "Pilot", "per_year": 37.3, "idx_vs_all": 0.89, "complaints": 137, "self": false}, {"make": "Kia", "model": "Sorento", "per_year": 42.5, "idx_vs_all": 1.01, "complaints": 156, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 50.4, "idx_vs_all": 1.2, "complaints": 185, "self": true}, {"make": "Kia", "model": "Telluride", "per_year": 55.5, "idx_vs_all": 1.32, "complaints": 204, "self": false}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 76.8, "idx_vs_all": 1.83, "complaints": 282, "self": false}, {"make": "Hyundai", "model": "Palisade", "per_year": 107.8, "idx_vs_all": 2.56, "complaints": 396, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 153.0, "idx_vs_all": 3.64, "complaints": 562, "self": false}], "prev_year": {"year": 2022, "per_year": 51.8, "complaints": 242}, "next_year": {"year": 2024, "per_year": 15.7, "complaints": 42}, "investigations": [], "keywords": {"structure": [{"term": "structure", "docs": 19, "ratio": 100.0}, {"term": "bumper", "docs": 11, "ratio": 38.9}, {"term": "received notification", "docs": 16, "ratio": 10.0}, {"term": "confirms available", "docs": 12, "ratio": 20.4}, {"term": "tool confirms", "docs": 12, "ratio": 20.4}, {"term": "recall available", "docs": 14, "ratio": 12.8}], "hvac": [{"term": "experience connect", "docs": 5, "ratio": 1933.9}, {"term": "subscription", "docs": 3, "ratio": 190.7}, {"term": "eyes", "docs": 4, "ratio": 31.1}, {"term": "map", "docs": 3, "ratio": 59.5}, {"term": "sunroof", "docs": 5, "ratio": 9.8}, {"term": "navigation", "docs": 4, "ratio": 13.3}], "engine": [{"term": "hesitates", "docs": 10, "ratio": 97.4}, {"term": "acceleration", "docs": 10, "ratio": 12.4}, {"term": "hesitation", "docs": 7, "ratio": 36.5}, {"term": "octane fuel", "docs": 3, "ratio": 1598.7}, {"term": "lag", "docs": 5, "ratio": 58.3}, {"term": "surges", "docs": 4, "ratio": 132.4}]}, "changed": "2026-09-04"}, {"first_filed": "2024-03-31", "last_filed": "2026-09-01", "median_filing_delay_days": 44, "limited_data": false, "complaints": 42, "crashes": 4, "fires": 0, "injuries": 5, "deaths": 0, "severe": 4, "severe_share": 9.5, "injuries_per_100": 11.9, "per_year": 15.7, "age_years": 2.7, "by_group": [{"group": "hvac", "count": 7, "share": 16.7, "ratio": 1.86}, {"group": "electrical", "count": 6, "share": 14.3, "ratio": 0.91}, {"group": "brakes", "count": 6, "share": 14.3, "ratio": 2.36}, {"group": "fuel", "count": 6, "share": 14.3, "ratio": 3.32}, {"group": "engine", "count": 5, "share": 11.9, "ratio": 0.54}, {"group": "structure", "count": 5, "share": 11.9, "ratio": 1.3}, {"group": "transmission", "count": 2, "share": 4.8, "ratio": 0.41}, {"group": "other", "count": 2, "share": 4.8, "ratio": 2.65}, {"group": "airbags", "count": 1, "share": 2.4, "ratio": 0.63}, {"group": "adas", "count": 1, "share": 2.4, "ratio": 0.42}, {"group": "wheels", "count": 1, "share": 2.4, "ratio": 0.96}], "top_group": "hvac", "by_filed_year": [{"year": 2024, "count": 7}, {"year": 2025, "count": 17}, {"year": 2026, "count": 18}], "early": 24, "early_closed": true, "age_buckets": [{"key": "age_0_1", "count": 15, "share": 35.7}, {"key": "age_1_2", "count": 14, "share": 33.3}, {"key": "age_2_3", "count": 13, "share": 31.0}, {"key": "age_3_5", "count": 0, "share": 0.0}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 17, "recent_12m": 24, "prior_12m": 12, "recent_trend": "rising", "recalls": 7, "recall_list": [{"campaign": "26V128000", "make": "Toyota", "model": "Highlander", "year": 2024, "received": "2026-03-05", "component": "SEATS:MID/REAR ASSEMBLY:RECLINER", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.", "consequence": "A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.", "remedy": "Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V872000", "make": "Toyota", "model": "Highlander", "year": 2024, "received": "2025-12-17", "component": "SEAT BELTS:REAR/OTHER:ANCHORAGE", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024-2025 Highlander and Highlander Hybrid vehicles. The third row center seat belt roof anchor may have been installed at an incorrect angle, preventing the seat belt from properly restraining the occupant.", "consequence": "A seat belt that does not properly restrain an occupant increases the risk of injury during a crash.", "remedy": "Dealers will reinstall the seat belt anchor with a new bolt, free of charge. Owner notification letters were mailed January 27, 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 25TA16.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V744000", "make": "Toyota", "model": "Highlander", "year": 2024, "received": "2025-10-30", "component": "BACK OVER PREVENTION:DISPLAY FUNCTION", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rear Visibility.\"", "consequence": "A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.", "remedy": "Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V595000", "make": "Toyota", "model": "Highlander", "year": 2024, "received": "2025-09-11", "component": "ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.", "consequence": "An instrument panel display that does not show critical information can increase the risk of a crash or injury.", "remedy": "Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V548000", "make": "Toyota", "model": "Highlander", "year": 2024, "received": "2024-07-23", "component": "EQUIPMENT:OTHER:LABELS", "summary": "Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories.  The load carrying capacity modification label may display inaccurate added weight values.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.", "remedy": "GST will mail new labels to owners, free of charge.  Owner notification letters were mailed September 16, 2024.  Owners may contact GST customer service at 1-800-444-1074.  GST's number for this recall is 24R2.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V452000", "make": "Toyota", "model": "Highlander", "year": 2024, "received": "2024-06-18", "component": "TIRES", "summary": "Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles.  The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.", "remedy": "SET will inspect and replace the tires and information placard, as necessary free of charge.  Owner notification letters were mailed August 16, 2024.  Owners may contact SET's customer service at 1-866-405-4226.  SET's number for this recall is SET24A.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "24V419000", "make": "Toyota", "model": "Highlander", "year": 2024, "received": "2024-06-06", "component": "TIRES", "summary": "Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20\" black alloy wheels and tires.  The installed tires have an insufficient load rating.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, \"Tire Selection and Rims.\"", "consequence": "Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.", "remedy": "GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge.  Owner notification letters were mailed August 8, 2024.  Owners may contact GST customer service at 1-800-444-1074.  GST's number for this recall is 24R1.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["airbags", "electrical", "hvac", "other", "wheels"], "recall_covered_share": 40.5, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2024, "fetched_at": "2026-09-04T11:20:33+00:00", "segment": "midsize-suv", "idx_vs_all": 0.37, "idx_vs_make": 0.46, "idx_vs_year": 0.41, "idx_vs_segment": 0.3, "early_idx": 0.34, "band": "far_fewer", "rank_in_year": 33, "n_in_year": 89, "peers_year": [{"make": "Dodge", "model": "Durango", "per_year": 4.9, "idx_vs_all": 0.12, "complaints": 13, "self": false}, {"make": "Honda", "model": "Passport", "per_year": 6.0, "idx_vs_all": 0.14, "complaints": 16, "self": false}, {"make": "Ford", "model": "Explorer", "per_year": 7.1, "idx_vs_all": 0.17, "complaints": 19, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 15.7, "idx_vs_all": 0.37, "complaints": 42, "self": true}, {"make": "Ford", "model": "Edge", "per_year": 15.7, "idx_vs_all": 0.37, "complaints": 42, "self": false}, {"make": "Kia", "model": "Sorento", "per_year": 17.2, "idx_vs_all": 0.41, "complaints": 46, "self": false}, {"make": "Nissan", "model": "Pathfinder", "per_year": 28.0, "idx_vs_all": 0.67, "complaints": 75, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 34.0, "idx_vs_all": 0.81, "complaints": 91, "self": false}, {"make": "Honda", "model": "Pilot", "per_year": 40.7, "idx_vs_all": 0.97, "complaints": 109, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 49.3, "idx_vs_all": 1.17, "complaints": 132, "self": false}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 65.4, "idx_vs_all": 1.55, "complaints": 175, "self": false}, {"make": "Kia", "model": "Telluride", "per_year": 80.4, "idx_vs_all": 1.91, "complaints": 215, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 113.3, "idx_vs_all": 2.69, "complaints": 303, "self": false}, {"make": "Hyundai", "model": "Palisade", "per_year": 142.8, "idx_vs_all": 3.39, "complaints": 382, "self": false}], "prev_year": {"year": 2023, "per_year": 50.4, "complaints": 185}, "next_year": {"year": 2025, "per_year": 5.4, "complaints": 9}, "investigations": [], "keywords": {}, "changed": "2026-09-04"}, {"first_filed": "2025-07-26", "last_filed": "2026-07-31", "median_filing_delay_days": 12, "limited_data": true, "complaints": 9, "crashes": 2, "fires": 0, "injuries": 1, "deaths": 0, "severe": 2, "severe_share": 22.2, "injuries_per_100": 11.1, "per_year": 5.4, "age_years": 1.7, "by_group": [{"group": "hvac", "count": 2, "share": 22.2, "ratio": 2.48}, {"group": "engine", "count": 1, "share": 11.1, "ratio": 0.5}, {"group": "electrical", "count": 1, "share": 11.1, "ratio": 0.7}, {"group": "brakes", "count": 1, "share": 11.1, "ratio": 1.83}, {"group": "steering", "count": 1, "share": 11.1, "ratio": 1.71}, {"group": "airbags", "count": 1, "share": 11.1, "ratio": 2.91}, {"group": "adas", "count": 1, "share": 11.1, "ratio": 1.94}, {"group": "structure", "count": 1, "share": 11.1, "ratio": 1.21}], "top_group": "hvac", "by_filed_year": [{"year": 2025, "count": 3}, {"year": 2026, "count": 6}], "early": 9, "early_closed": false, "age_buckets": [{"key": "age_0_1", "count": 4, "share": 44.4}, {"key": "age_1_2", "count": 5, "share": 55.6}, {"key": "age_2_3", "count": 0, "share": 0.0}, {"key": "age_3_5", "count": 0, "share": 0.0}, {"key": "age_5p", "count": 0, "share": 0.0}], "median_age_months": 12, "recent_12m": 8, "prior_12m": 1, "recent_trend": null, "recalls": 3, "recall_list": [{"campaign": "25V872000", "make": "Toyota", "model": "Highlander", "year": 2025, "received": "2025-12-17", "component": "SEAT BELTS:REAR/OTHER:ANCHORAGE", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024-2025 Highlander and Highlander Hybrid vehicles. The third row center seat belt roof anchor may have been installed at an incorrect angle, preventing the seat belt from properly restraining the occupant.", "consequence": "A seat belt that does not properly restrain an occupant increases the risk of injury during a crash.", "remedy": "Dealers will reinstall the seat belt anchor with a new bolt, free of charge. Owner notification letters were mailed January 27, 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 25TA16.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V744000", "make": "Toyota", "model": "Highlander", "year": 2025, "received": "2025-10-30", "component": "BACK OVER PREVENTION:DISPLAY FUNCTION", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, \"Rear Visibility.\"", "consequence": "A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.", "remedy": "Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.", "park_it": 0, "park_outside": 0, "ota": 0}, {"campaign": "25V595000", "make": "Toyota", "model": "Highlander", "year": 2025, "received": "2025-09-11", "component": "ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL", "summary": "Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.", "consequence": "An instrument panel display that does not show critical information can increase the risk of a crash or injury.", "remedy": "Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.", "park_it": 0, "park_outside": 0, "ota": 0}], "recall_groups": ["airbags", "electrical"], "recall_covered_share": 22.2, "park_warnings": 0, "ota_recalls": 0, "make": "Toyota", "model": "Highlander", "year": 2025, "fetched_at": "2026-09-04T11:20:34+00:00", "segment": "midsize-suv", "idx_vs_all": 0.13, "idx_vs_make": 0.16, "idx_vs_year": 0.11, "idx_vs_segment": 0.1, "early_idx": null, "band": "far_fewer", "rank_in_year": 11, "n_in_year": 85, "peers_year": [{"make": "Dodge", "model": "Durango", "per_year": 4.2, "idx_vs_all": 0.1, "complaints": 7, "self": false}, {"make": "Toyota", "model": "Highlander", "per_year": 5.4, "idx_vs_all": 0.13, "complaints": 9, "self": true}, {"make": "Honda", "model": "Passport", "per_year": 20.9, "idx_vs_all": 0.5, "complaints": 35, "self": false}, {"make": "Nissan", "model": "Pathfinder", "per_year": 29.3, "idx_vs_all": 0.7, "complaints": 49, "self": false}, {"make": "Subaru", "model": "Outback", "per_year": 44.8, "idx_vs_all": 1.06, "complaints": 75, "self": false}, {"make": "Ford", "model": "Explorer", "per_year": 57.4, "idx_vs_all": 1.36, "complaints": 96, "self": false}, {"make": "Jeep", "model": "Grand Cherokee", "per_year": 62.2, "idx_vs_all": 1.48, "complaints": 104, "self": false}, {"make": "Kia", "model": "Telluride", "per_year": 62.8, "idx_vs_all": 1.49, "complaints": 105, "self": false}, {"make": "Kia", "model": "Sorento", "per_year": 73.5, "idx_vs_all": 1.75, "complaints": 123, "self": false}, {"make": "Chevrolet", "model": "Traverse", "per_year": 103.4, "idx_vs_all": 2.46, "complaints": 173, "self": false}, {"make": "Honda", "model": "Pilot", "per_year": 116.0, "idx_vs_all": 2.76, "complaints": 194, "self": false}, {"make": "Hyundai", "model": "Santa Fe", "per_year": 126.7, "idx_vs_all": 3.01, "complaints": 212, "self": false}, {"make": "Hyundai", "model": "Palisade", "per_year": 143.5, "idx_vs_all": 3.41, "complaints": 240, "self": false}], "prev_year": {"year": 2024, "per_year": 15.7, "complaints": 42}, "next_year": null, "investigations": [], "keywords": {}, "changed": "2026-09-04"}]}