227 of the 2,162 complaints about the Toyota Highlander (10.5%) concern Body & structure, making it the model's second-largest problem area. That share is 1.1× the Body & structure share across all tracked vehicles.
227Complaints · Body & structure
10.5%Share of complaints
1.15×vs. all vehicles
48Last 12 months
2.6%Share involving a crash or fire
1Related recalls
Analysis
48 Body & structure complaints were filed in the last 12 months versus 31 in the 12 months before — up 55%.
6 of these reports (2.6%) describe a crash or fire, with 5 injuries and 0 deaths mentioned.
1 recall campaign relates to this area, most recently campaign 23V720000 (2023-10-26, model years 2020, 2021, 2022 and 2023).
The contact owns a 2024 Toyota Highlander. The contact stated that while placing groceries in the trunk, the lift gate violently fell on her head.
Body & structure · 2024-05-02 · ODI 11586602
light impact caused bumper to disconnect from my 2021 highlander. The bumper retainer clips came off. The lower valence clips are stuck and cannot be detached without damaging the lower valence.
Body & structure · 2024-03-28 · ODI 11579843 · Crash
My bumper detached from the vehicle on two separate occasions on the freeway. I learned about he bumper recall and brought it to Right Toyota Scottsdale (AZ), my local dealer.
Body & structure · 2026-10-11 · ODI 11770412
My 2021 Toyota Highlander is experiencing the exact bumper/under-cover detachment detailed in NHTSA Recall 23V720. In August 2025, an authorized dealer performed the interim 23TA12 clip remedy. That remedy has completely failed.
Body & structure · 2026-10-02 · ODI 11768575
The contact owns a 2022 Toyota Highlander. The contact stated that while the vehicle was parked, the tailgate glass exploded due to the heat and fell inside the vehicle. The Toyota manufacturer corporate office was contacted.
Body & structure · 2026-09-21 · ODI 11765766
Wind shield seemed to crack spontaneously and it continued to grow over several days until the crack went from one edge to another.
Body & structure · 2026-09-14 · ODI 11764200
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Remedy: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
