Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2024-03-31 and 2026-09-01. Median delay from incident to filing: 44 days.
Analysis
The previous model year (2023) drew 50.4 complaints per year, more than this one. The following model year (2025) drew 5.4 per year, fewer than this one. In its first two years on the road the 2024 model collected 24 complaints, 66% lower than the average vehicle of the same model year.
The most common problem area is Interior & equipment (16.7% of complaints), followed by Electrical (14.3%) and Brakes (14.3%). Interior & equipment complaints are 1.9 times as common here as across all tracked vehicles. 4 reports (9.5%) describe a crash or fire; owners mention 5 injuries and 0 deaths.
Half of the reported incidents happened within 17 months of the model year's start; the busiest period was the first year (36% of incidents). In the last 12 months 24 new complaints were filed, versus 12 in the 12 months before — the pace is rising.
NHTSA lists 7 safety recalls for this model year. 40% of the complaints fall in component areas that a recall addresses.
Safety recalls (7)
SEATS:MID/REAR ASSEMBLY:RECLINER Campaign 26V128000 · 2026-03-05
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
Risk: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
Remedy: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
SEAT BELTS:REAR/OTHER:ANCHORAGE Campaign 25V872000 · 2025-12-17
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024-2025 Highlander and Highlander Hybrid vehicles. The third row center seat belt roof anchor may have been installed at an incorrect angle, preventing the seat belt from properly restraining the occupant.
Risk: A seat belt that does not properly restrain an occupant increases the risk of injury during a crash.
Remedy: Dealers will reinstall the seat belt anchor with a new bolt, free of charge. Owner notification letters were mailed January 27, 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 25TA16.
BACK OVER PREVENTION:DISPLAY FUNCTION Campaign 25V744000 · 2025-10-30
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Campaign 25V595000 · 2025-09-11
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.
Risk: An instrument panel display that does not show critical information can increase the risk of a crash or injury.
Remedy: Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.
EQUIPMENT:OTHER:LABELS Campaign 24V548000 · 2024-07-23
Summary: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
Remedy: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
TIRES Campaign 24V452000 · 2024-06-18
Summary: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
Remedy: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
TIRES Campaign 24V419000 · 2024-06-06
Summary: Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.
Remedy: GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.
How to check whether your car has an open recall ›
Frequently asked questions
How many complaints were filed for the 2024 Toyota Highlander?
42 complaints were filed with NHTSA for the 2024 Toyota Highlander, or about 15.7 per year on the road.
What is the most common problem reported for the 2024 Toyota Highlander?
The most common category is Interior & equipment, accounting for 16.7% of complaints.
Does the 2024 Toyota Highlander have any recalls?
NHTSA lists 7 safety recall(s) for this model year.
Is the 2024 Toyota Highlander still generating complaints?
In the last 12 months 24 new complaints were filed, versus 12 in the 12 months before — the pace is rising.
How does the 2024 Toyota Highlander compare with similar vehicles?
NHTSA has received 42 owner complaints about the 2024 Toyota Highlander, or 15.7 per year on the road — far fewer complaints than typical for a vehicle of its age (complaint index 0.37, where 1.00 is the average of all tracked vehicles). Among the 89 model-year 2024 vehicles we track, it ranks #33 for fewest complaints per year. Against other Toyota models its rate is 54% lower; against other Midsize SUVs it is 70% lower.