InsightArise CarsU.S. Owner Complaint Index
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Rankings: fewest and most complaints, trends, recalls, investigations

1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road. How we count

Fewest complaints per year on the road

  1. Lexus ES3.5
  2. BMW 5 Series3.6
  3. BMW 3 Series4.3
  4. Audi A44.9
  5. Mazda Mazda36
  6. Mercedes-Benz E-Class6
  7. Lexus NX6.7
  8. Audi Q76.8
  9. Mercedes-Benz C-Class7
  10. Toyota Prius7.2

Most complaints per year on the road

  1. Honda CR-V139.4
  2. Jeep Wrangler126.6
  3. Ford F-150117.6
  4. Tesla Model Y112.3
  5. Ram 1500110.2
  6. Chevrolet Silverado 1500108.4
  7. Hyundai Palisade105.3
  8. Hyundai Ioniq 593.8
  9. Tesla Model 391.6
  10. GMC Sierra 150090.6

Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually.

Improving · Complaints in first 2 years on the road

  1. Subaru Outback-75%
  2. Ram 1500-68%
  3. Chrysler Pacifica-68%
  4. Honda Odyssey-66%
  5. Volkswagen Tiguan-65%
  6. Ford Mustang Mach-E-57%
  7. Hyundai Ioniq 5-48%
  8. Toyota RAV4-47%
  9. Ford F-150-43%
  10. Kia Carnival-39%

Worsening · Complaints in first 2 years on the road

  1. Honda Civic+225%
  2. Tesla Model 3+194%
  3. Hyundai Santa Fe+148%
  4. Jeep Grand Cherokee+137%
  5. Volkswagen ID.4+110%
  6. GMC Sierra 1500+93%
  7. Chevrolet Colorado+59%
  8. Hyundai Tucson+55%
  9. Hyundai Palisade+44%
  10. Tesla Model Y+19%

Changes in sales volume between model years (for example a model being phased out) also move this figure; only models whose compared model years each have at least 30 early complaints are listed.

Rising · Last 12 months

  1. Toyota Sienna+305%
  2. Kia EV6+222%
  3. Hyundai Ioniq 5+155%
  4. BMW 3 Series+108%
  5. Volkswagen Tiguan+107%
  6. Honda Odyssey+79%
  7. Toyota Tundra+77%
  8. Audi Q5+74%
  9. Acura MDX+74%
  10. Nissan Pathfinder+73%

Recalls · Campaigns

  1. Ford F-15084
  2. Ford Explorer77
  3. Ram 150074
  4. Jeep Grand Cherokee53
  5. Ford Bronco50
  6. Ford Escape50
  7. Ford Expedition46
  8. Jeep Wrangler44
  9. BMW X544
  10. Tesla Model Y43

Investigations

  1. Tesla Model S19
  2. Tesla Model 318
  3. Tesla Model Y18
  4. Tesla Model X18
  5. Jeep Wrangler10
  6. Ford Explorer7
  7. Honda CR-V6
  8. GMC Sierra 15006
  9. Chrysler Pacifica6
  10. Nissan Altima5

Model years

… vehicles with the fewest and most owner complaints