Jeep Grand Cherokee problems, complaints & recalls by model year
Across 8 model years (2018–2025), NHTSA has logged 3,335 owner complaints and 49 safety recalls for the Jeep Grand Cherokee. That averages 85.9 complaints per year on the road — far more complaints than typical (index 2.04 against all tracked vehicles). Within the Midsize SUVs segment it ranks #13 of 14 for fewest complaints per year; the segment average is 53.1.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Analysis
Across eight model years from 2018 to 2025, the Jeep Grand Cherokee has accumulated 3,335 owner complaints and 49 safety recalls, averaging 85.9 complaints per year which is far more than typical. The trend is worsening with recent data showing a rising pace of complaints in the last 12 months compared to the previous year. Electrical issues account for 27.6% of all complaints, occurring 1.8 times as often as across all tracked vehicles, while recurring terms include "radio", "screen", and "delaminating". Owners should research the 2023 model year most carefully as it runs at least 50% above the model's own average with the highest complaint rate of 153.0 per year.
Summary drafted by an AI model running on our own server from the figures on this page, and checked number by number against the data before publishing. The statistics and the analysis above come from our fixed methodology, not from the model.The trend is worsening. Measured on complaints filed in the first two years on the road and compared with other vehicles of the same model year, the 2023 and 2024 models run 144% above the 2018 and 2019 models (204 early complaints per model year versus 93).
The 2023 model year has the highest rate (153.0 complaints per year) and the 2020 model year the lowest (34.9). The 2023 model year runs at least 50% above the model's own average — the one to research most carefully. Model years 2019 and 2020 sit well below the model's average.
Across all tracked model years the most common problem area is Electrical (27.6% of complaints), followed by Engine (20.0%) and Interior & equipment (11.3%). Electrical complaints are 1.8 times as common here as across all tracked vehicles. Recurring terms in owner reports: “radio”, “screen”, “delaminating”, “uconnect” and “stellantis”. 204 complaints (6.1%) describe a crash or fire; across all model years owners report 114 injuries and 2 deaths.
In the last 12 months owners filed 987 complaints versus 743 in the previous 12 months — the pace is rising. The 2023 model year generated the most recent reports (218). Across model years, half of all reported incidents occur within 36 months of the model year's start.
Recalls: 49 recall campaigns across the tracked model years, most of them received in 2024 (17), 1 with a do-not-drive or park-outside warning, 2 fixable over the air. 5 NHTSA defect investigations have covered this model, 3 still open; the latest is “Recall 23V-413 Post Remedy Failures” (opened 2025-12-11, still open).
Segment peers with fewer complaints per year include Dodge Durango, Honda Passport, Nissan Pathfinder and Kia Sorento; Hyundai Palisade have more.
Model years at a glance
| Year | Complaints | Complaints per year on the road | Complaint index | Complaints in first 2 years on the road | vs. same-year average | Last 12 months | Recalls | Most common issue | |
|---|---|---|---|---|---|---|---|---|---|
| 2018 | 853 | 98.3 | 2.34 | 126 | 1.41 | 88 | 11 | Electrical | View › |
| 2019 | 364 | 47.4 | 1.13 | 61 | 0.76 | 78 | 7 | Brakes | View › |
| 2020 Fewest complaints | 233 | 34.9 | 0.83 | 48 | 0.84 | 49 | 3 | Engine | View › |
| 2021 | 478 | 84.3 | 2.0 | 159 | 2.6 | 90 | 15 | Electrical | View › |
| 2022 | 438 | 93.7 | 2.23 | 81 | 1.1 | 176 | 12 ⚠ | Electrical | View › |
| 2023 Years to research carefully | 562 | 153.0 | 3.64 | 236 | 2.84 | 218 | 20 ⚠ | Electrical | View › |
| 2024 | 303 | 113.3 | 2.69 | 173 | 2.46 | 204 | 17 ⚠ | Engine | View › |
| 2025 | 104 | 62.2 | 1.48 | — | — | 84 | 4 ⚠ | Electrical | View › |
1.00 means the same rate as the comparison group. 2.00 means twice as many complaints per year on the road. Complaints in first 2 years on the road: vs. same-year average. How we count
Trend · vs. same-year average
Complaints in first 2 years on the road ÷ All-vehicle average (1.00)
When complaints were filed
Last 12 months: 987 · Previous 12 months: 743 Rising
Problem areas
Interior & equipment ›
378 · 11.3% · 1.26 vs. all vehicles · Steady
- screen156
- delaminating57
- uconnect58
- radio87
Transmission / powertrain ›
278 · 8.3% · 0.72 vs. all vehicles · Steady
- transmission99
- gear76
- shift64
- park65
Brakes ›
220 · 6.6% · 1.09 vs. all vehicles · Steady
- hydraulic81
- notification brakes63
- abs53
- received notification66
Wheels, tires & suspension ›
132 · 4.0% · 1.59 vs. all vehicles · Rising
- coil spring38
- suspension61
- rear coil27
- spring detached10
Driver-assist systems ›
98 · 2.9% · 0.51 vs. all vehicles · Rising
- forward collision30
- collision warning23
- braking37
- emergency31
Other
93 · 2.8% · 1.54 vs. all vehicles · Rising
- headrest23
- seat45
- lumbar10
- deployed19
Body & structure ›
86 · 2.6% · 0.28 vs. all vehicles · Rising
- glass23
- windshield28
- sunroof18
- visibility15
Only problem areas with at least 40 complaints get their own page.
Common terms in reports
- radio352
- screen477
- delaminating148
- uconnect153
- stellantis147
- hybrid229
- navigation160
- fca123
Vehicle age at incident
Median age at incident: 36 months
What owners report
I recently was driving and my headlights went out, then smoke appeared on the passenger side of my car and immediately caught fire and my car was completely burned down.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving 55 MPH, the vehicle unexpectedly ran over an object, causing the vehicle to jerk hard to the left.
system works intermittently--sometimes won't engage--other times suddenly cuts off when engaged
The factory-installed 8.4-inch Uconnect touchscreen/display in my 2020 Jeep Grand Cherokee is delaminating internally causing bubbling under the screen surface.
In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side Active Head Restraint (AHR) suddenly deployed without any collision, rear impact, or other event that should have caused it to…
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
Segment peers · Midsize SUVs
| # | Models | Complaints | Complaints per year on the road | Complaint index | Trend | Recent activity | Recalls | Most common issue |
|---|---|---|---|---|---|---|---|---|
| 1 | Dodge Durango | 752 | 15.2 | 0.36 | Improving | Steady | 18 | Lighting |
| 2 | Honda Passport | 652 | 17.6 | 0.42 | Improving | Rising | 16 | Engine |
| 3 | Nissan Pathfinder | 566 | 20.1 | 0.48 | Worsening | Rising | 12 | Engine |
| 4 | Kia Sorento | 1,382 | 36.2 | 0.86 | Stable | Rising | 17 | Engine |
| 5 | Ford Edge | 2,164 | 43.6 | 1.04 | Improving | Steady | 20 | Engine |
| 6 | Chevrolet Traverse | 1,657 | 43.8 | 1.04 | Stable | Steady | 13 | Transmission / powertrain |
| 7 | Toyota Highlander | 2,062 | 44.5 | 1.06 | Improving | Rising | 21 | Transmission / powertrain |
| 8 | Hyundai Santa Fe | 1,968 | 58.3 | 1.38 | Worsening | Rising | 26 | Engine |
| 9 | Ford Explorer | 3,122 | 65.6 | 1.56 | Improving | Steady | 70 | Transmission / powertrain |
| 10 | Honda Pilot | 2,824 | 67.4 | 1.6 | Stable | Steady | 26 | Engine |
| 11 | Kia Telluride | 1,945 | 73.6 | 1.75 | Improving | Rising | 17 | Body & structure |
| 12 | Subaru Outback | 3,749 | 77.0 | 1.83 | Improving | Steady | 15 | Body & structure |
| 13 | Jeep Grand Cherokee | 3,335 | 85.9 | 2.04 | Worsening | Rising | 49 | Electrical |
| 14 | Hyundai Palisade | 2,277 | 102.2 | 2.43 | Worsening | Steady | 13 | Airbags & seat belts |
Recalls by year received
- Campaigns: 49
- Do-not-drive / park-outside: 1
- Over-the-air fix: 2
Safety recalls: 2018 (11) · 2019 (7) · 2020 (3) · 2021 (15) · 2022 (12) · 2023 (20) · 2024 (17) · 2025 (4)
Investigations
- Recall 23V-413 Post Remedy Failures Open
On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022â2023 Jeep Grand Cherokee and2021â2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production. An improperly installed rear coil spring may detach while the vehicle is in motion, creating a road hazard that can incre…
- High pressure fuel pump failure Open
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect alle…
- Pedestrian alert sounds Closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
- Desiccated Air Bag Inflator Rupture Open
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupt…
- Active Head Rest Inadvertent Deployment Closed
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small …
Frequently asked questions
Which Jeep Grand Cherokee model year has the most complaints?
The 2023 model year has the highest rate (153.0 complaints per year) and the 2020 model year the lowest (34.9).
Is the Jeep Grand Cherokee getting better or worse?
The trend is worsening. Measured on complaints filed in the first two years on the road and compared with other vehicles of the same model year, the 2023 and 2024 models run 144% above the 2018 and 2019 models (204 early complaints per model year versus 93). In the last 12 months owners filed 987 complaints versus 743 in the previous 12 months — the pace is rising.
What are the most common Jeep Grand Cherokee problems?
Across all tracked model years the most common problem area is Electrical (27.6% of complaints), followed by Engine (20.0%) and Interior & equipment (11.3%). Recurring terms in owner reports: “radio”, “screen”, “delaminating”, “uconnect” and “stellantis”.
How does the Jeep Grand Cherokee compare with other Midsize SUVs?
Within the Midsize SUVs segment it ranks #13 of 14 for fewest complaints per year; the segment average is 53.1. Segment peers with fewer complaints per year include Dodge Durango, Honda Passport, Nissan Pathfinder and Kia Sorento; Hyundai Palisade have more.
Does the Jeep Grand Cherokee have recalls or open investigations?
Recalls: 49 recall campaigns across the tracked model years, most of them received in 2024 (17), 1 with a do-not-drive or park-outside warning, 2 fixable over the air. 5 NHTSA defect investigations have covered this model, 3 still open; the latest is “Recall 23V-413 Post Remedy Failures” (opened 2025-12-11, still open).