2025 Jeep Grand Cherokee problems, complaints & recalls
MoreRising
NHTSA has received 104 owner complaints about the 2025 Jeep Grand Cherokee, or 62.2 per year on the road — more complaints than typical for a vehicle of its age (complaint index 1.48, where 1.00 is the average of all tracked vehicles). Among the 85 model-year 2025 vehicles we track, it ranks #65 for fewest complaints per year. Against other Jeep models its rate is 15% lower; against other Midsize SUVs it is 17% higher.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2025-01-24 and 2026-08-30. Median delay from incident to filing: 22 days.
104Complaints
62.2Complaints per year on the road
1.48Complaint index vs. all tracked vehicles
4Recalls · ⚠ 1
13.5%Share involving a crash or fire
84Last 12 months
Analysis
The previous model year (2024) drew 113.3 complaints per year, more than this one.
The most common problem area is Electrical (26.0% of complaints), followed by Engine (25.0%) and Transmission / powertrain (9.6%). Electrical complaints are 1.6 times as common here as across all tracked vehicles. Within Electrical reports, owners most often mention “battery”, “park”, “electrical”, “required” and “alert”. 14 reports (13.5%) describe a crash or fire; owners mention 9 injuries and 0 deaths.
Half of the reported incidents happened within 11 months of the model year's start; the busiest period was the first year (58% of incidents). In the last 12 months 84 new complaints were filed, versus 20 in the 12 months before — the pace is rising.
NHTSA lists 4 safety recalls for this model year, 1 with a do-not-drive or park-outside warning. 57% of the complaints fall in component areas that a recall addresses.
On XXX, I was involved in a motor vehicle collision on [XXX] in [XXX] while driving a leased 2025 Jeep Grand Cherokee. The airbags in the Jeep did not deploy during the collision.
The contact owns a 2025 Jeep Grand Cherokee. While the contact’s daughter was driving at an undisclosed speed on the way to work, another driver crossed the road and crashed into the vehicle. The air bags in the daughter’s vehicle failed to deploy as needed.
While driving my 2025 Jeep Grand Cherokee 4xe, the vehicle suddenly and unexpectedly applied the brakes very hard without any braking input from me.
Brakes · 2026-08-27 · ODI 11759932
Vehicle was unable to be shutdown and was locked in park. Can was not responding to turning off while in the garage and engine running. Since the vehicle was inside an attached garage, we were concerned about Carbon Monoxide getting into the house.
Engine · 2026-08-27 · ODI 11759988
New vehicle failure to start on four occasions over approximately sixteen months due to overnight parasitic battery drain. Following the first incident the dealer replaced both the main and auxiliary batteries.
Electrical · 2026-08-27 · ODI 11760074
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE Campaign 26V328000 · 2026-05-21
Summary: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Risk: Delayed air bag deployment during a crash increases the risk of injury.
Remedy: Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Summary: Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
Remedy: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk: A vehicle fire can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.
ELECTRICAL SYSTEM:PROPULSION SYSTEM Campaign 25V576000 · 2025-09-04
Summary: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
Remedy: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.
No NHTSA investigation covers the tracked model years.
Frequently asked questions
How many complaints were filed for the 2025 Jeep Grand Cherokee?
104 complaints were filed with NHTSA for the 2025 Jeep Grand Cherokee, or about 62.2 per year on the road.
What is the most common problem reported for the 2025 Jeep Grand Cherokee?
The most common category is Electrical, accounting for 26.0% of complaints.
Does the 2025 Jeep Grand Cherokee have any recalls?
NHTSA lists 4 safety recall(s) for this model year.
Is the 2025 Jeep Grand Cherokee still generating complaints?
In the last 12 months 84 new complaints were filed, versus 20 in the 12 months before — the pace is rising.
How does the 2025 Jeep Grand Cherokee compare with similar vehicles?
NHTSA has received 104 owner complaints about the 2025 Jeep Grand Cherokee, or 62.2 per year on the road — more complaints than typical for a vehicle of its age (complaint index 1.48, where 1.00 is the average of all tracked vehicles). Among the 85 model-year 2025 vehicles we track, it ranks #65 for fewest complaints per year. Against other Jeep models its rate is 15% lower; against other Midsize SUVs it is 17% higher.