InsightArise Cars美国车主投诉指数
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2025 款 Jeep Grand Cherokee 问题、投诉与召回

较多 升温

NHTSA 收到 2025 款 Jeep Grand Cherokee 的车主投诉共 104 条,折合每车龄年 62.2 条,以同车龄的车来说投诉比一般车多(投诉指数 1.48;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2025 款车中,它的每年投诉数由少到多排第 65 名。与 Jeep 其他车型相比,它的投诉率低 15%;与其他中型 SUV相比则高 17%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2025-01-24 与 2026-08-30 之间。 事故发生到提交投诉的中位延迟:22 天。

104投诉
62.2每车龄年投诉数
1.48投诉指数 对比全部跟踪车型
4召回 · ⚠ 1
13.5%涉及碰撞或起火的比例
84近 12 个月

分析

前一年款(2024)每年 113.3 条,比这一年款多。

最常见的问题类别是电气(占投诉 26.0%),其次是发动机(25.0%)与变速箱/动力系统(9.6%)。电气类投诉在这里的比例是全部跟踪车型的 1.6 倍。在电气类投诉里,车主最常提到 “battery”、“park”、“electrical”、“required”与“alert”。有 14 条投诉(13.5%)提到碰撞或起火;车主报告 9 人受伤、0 人死亡。

一半的事故发生在年款起算 11 个月内;最集中的时期是第一年(占 58%)。近 12 个月新增 84 条投诉,前 12 个月是 20 条,投诉速度在升温。

NHTSA 列出该年款 4 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 57% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型1.48
  • 对比 Jeep 其他车型0.85
  • 对比其他 2025 年款1.3
  • 对比其他中型 SUV1.17
  • 第 65 名/共 85 · 2025排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201898.3 每年2.34
  • 201947.4 每年1.13
  • 202034.9 每年0.83
  • 202184.3 每年2.0
  • 202293.7 每年2.23
  • 2023153.0 每年3.64
  • 2024113.3 每年2.69
  • 202562.2 每年1.48

Jeep Grand Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气27 · 26.0% · 1.65×
  • 发动机26 · 25.0% · 1.13×
  • 变速箱/动力系统10 · 9.6% · 0.83×
  • 内饰与配置10 · 9.6% · 1.07×
  • 驾驶辅助系统9 · 8.7% · 1.52×
  • 安全气囊与安全带6 · 5.8% · 1.52×
  • 刹车5 · 4.8% · 0.79×
  • 燃油系统4 · 3.8% · 0.88×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • battery10
  • park7
  • electrical6
  • required5
  • alert4
  • completely6

发动机 · 投诉中常见的词

  • safe operate3
  • stellantis4
  • engine14
  • propulsion4
  • current recall3
  • buyback3

变速箱/动力系统 · 投诉中常见的词

  • park5
  • shift4
  • serious4
  • electrical4
  • defect4
  • systems3

问题分类: 电气 · 发动机 · 内饰与配置 · 变速箱/动力系统 · 刹车 · 转向 · 轮胎、轮毂与悬挂 · 安全气囊与安全带 · 燃油系统 · 驾驶辅助系统 · 车身与结构 · 灯光

投诉提交的年份

2025: 47 47 2025 2026: 57 57 2026
  • 报告碰撞: 13
  • 报告起火: 1
  • 受伤: 9
  • 死亡: 0

事故发生时的车龄

  • 1 年内57.7%
  • 1–2 年42.3%
  • 2–3 年0.0%
  • 3–5 年0.0%
  • 5 年以上0.0%

事故车龄中位数: 11 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2025 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2025 Dodge Durango74.20.1
2025 Toyota Highlander95.40.13
2025 Honda Passport3520.90.5
2025 Nissan Pathfinder4929.30.7
2025 Subaru Outback7544.81.06
2025 Ford Explorer9657.41.36
2025 Jeep Grand Cherokee10462.21.48
2025 Kia Telluride10562.81.49
2025 Kia Sorento12373.51.75
2025 Chevrolet Traverse173103.42.46
2025 Honda Pilot194116.02.76
2025 Hyundai Santa Fe212126.73.01
2025 Hyundai Palisade240143.53.41

安全召回 (4)

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE 案号 26V328000 · 2026-05-21

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

风险: Delayed air bag deployment during a crash increases the risk of injury.

处置: Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

ENGINE 案号 25V766000 · 2025-11-06

摘要: Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.

风险: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.

处置: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 25V741000 · 2025-10-30

⚠ 停在户外/勿驾驶警告

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

风险: A vehicle fire can increase the risk of injury.

处置: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.

ELECTRICAL SYSTEM:PROPULSION SYSTEM 案号 25V576000 · 2025-09-04

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.

风险: A loss of drive power increases the risk of a crash.

处置: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2025 款 Jeep Grand Cherokee 有多少投诉?

NHTSA 收到 2025 款 Jeep Grand Cherokee 共 104 条投诉,约每车龄年 62.2 条。

2025 款 Jeep Grand Cherokee 最常见的问题是什么?

最常见的类别是电气,占投诉的 26.0%。

2025 款 Jeep Grand Cherokee 有召回吗?

NHTSA 列出该年款 4 项安全召回。

2025 款 Jeep Grand Cherokee 现在还有人在投诉吗?

近 12 个月新增 84 条投诉,前 12 个月是 20 条,投诉速度在升温。

2025 款 Jeep Grand Cherokee 跟同类车比起来如何?

NHTSA 收到 2025 款 Jeep Grand Cherokee 的车主投诉共 104 条,折合每车龄年 62.2 条,以同车龄的车来说投诉比一般车多(投诉指数 1.48;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2025 款车中,它的每年投诉数由少到多排第 65 名。与 Jeep 其他车型相比,它的投诉率低 15%;与其他中型 SUV相比则高 17%。