InsightArise Cars美国车主投诉指数
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2025 款 Jeep Grand Cherokee 问题、投诉与召回

较多 升温

NHTSA 收到 2025 款 Jeep Grand Cherokee 的车主投诉共 115 条,折合每车龄年 64.3 条,投诉比一般车多(投诉指数 1.59;1.00 为全部跟踪车型的平均)。在我们跟踪的 86 款 2025 款车中,它的每年投诉数由少到多排第 66 名。与 Jeep 其他车型相比,它的投诉率差不多;与其他中型 SUV相比则高 22%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2025-01-24 与 2026-10-12 之间。 事故发生到提交投诉的中位延迟:18 天。

115投诉
64.3每车龄年投诉数
1.59投诉指数 对比全部跟踪车型
5召回 · ⚠ 1
13.0%涉及碰撞或起火的比例
86近 12 个月

分析

前一年款(2024)每年 112.2 条,比这一年款多。后一年款(2026)每年 50.0 条,比这一年款少。

最常见的问题类别是发动机(占投诉 25.2%),其次是电气(24.3%)与未指明或其他(10.4%)。有 15 条投诉(13.0%)提到碰撞或起火;车主报告 10 人受伤、0 人死亡。

一半的事故发生在年款起算 11 个月内;最集中的时期是第一年(占 55%)。近 12 个月新增 86 条投诉,前 12 个月是 29 条,增加 197%。

NHTSA 列出该年款 5 项安全召回,其中 1 项带有勿驾驶或停户外警告。

投诉指数

  • 对比全部跟踪车型1.59
  • 对比 Jeep 其他车型0.96
  • 对比其他 2025 年款1.34
  • 对比其他中型 SUV1.22
  • 第 66 名/共 86 · 2025排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201897.3 每年2.41
  • 201947.5 每年1.18
  • 202035.3 每年0.87
  • 202186.0 每年2.13
  • 202294.0 每年2.33
  • 2023154.7 每年3.83
  • 2024112.2 每年2.78
  • 202564.3 每年1.59
  • 202650.0 每年1.24

Jeep Grand Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机29 · 25.2% · 1.13×
  • 电气28 · 24.3% · 1.54×
  • 未指明或其他12 · 10.4% · 1.16×
  • 变速箱/动力系统11 · 9.6% · 0.82×
  • 驾驶辅助系统9 · 7.8% · 1.36×
  • 刹车7 · 6.1% · 1.01×
  • 安全气囊与安全带6 · 5.2% · 1.37×
  • 车身与结构5 · 4.3% · 0.47×

对比全部车型: 1.00 = 全部车型平均

问题分类: 电气 · 发动机 · 未指明或其他 · 变速箱/动力系统 · 刹车 · 转向 · 轮胎、轮毂与悬挂 · 安全气囊与安全带 · 燃油系统 · 驾驶辅助系统 · 车身与结构 · 灯光

投诉提交的年份

2025: 47 47 2025 2026: 68 68 2026
  • 报告碰撞: 14
  • 报告起火: 1
  • 受伤: 10
  • 死亡: 0

事故发生时的车龄

  • 1 年内54.8%
  • 1–2 年45.2%
  • 2–3 年尚未到
  • 3–5 年尚未到
  • 5 年以上尚未到

事故车龄中位数: 11 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2025 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2025 Dodge Durango84.50.11
2025 Toyota Highlander105.60.14
2025 Honda Passport4223.50.58
2025 Nissan Pathfinder5430.20.75
2025 Subaru Outback8245.91.14
2025 Ford Explorer10558.71.45
2025 Jeep Grand Cherokee11564.31.59
2025 Kia Telluride11966.61.65
2025 Kia Sorento13475.01.86
2025 Chevrolet Traverse183102.42.54
2025 Honda Pilot209116.92.9
2025 Hyundai Santa Fe232129.83.22
2025 Hyundai Palisade249139.33.45

安全召回 (5)

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS 案号 26V559000 · 2026-09-01

摘要: Chrysler (FCA US LLC) is recalling certain 2024-2025 Jeep Wagoneer, 2024-2026 Jeep Grand Cherokee, Jeep Grand Cherokee L, Jeep Grand Cherokee 4XE, Jeep Grand Wagoneer, 2025 Jeep Wagoneer L, 2025-2026 Jeep Grand Wagoneer L, and 2026 Jeep Cherokee vehicles. Due to a software error, the tire pressure monitoring system may fail to detect low tire pressure and/or fail to illuminate the tire pressure monitoring system (TPMS) warning light as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, "Tire Pressure Monitoring System."

风险: A TPMS warning light that fails to notify the driver of low tire pressure increases the risk of a crash.

处置: Dealers will update the radio frequency hub software, free of charge. Owner notification letters were mailed beginning September 17, 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 54D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE 案号 26V328000 · 2026-05-21

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

风险: Delayed air bag deployment during a crash increases the risk of injury.

处置: Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

ENGINE 案号 25V766000 · 2025-11-06

摘要: Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.

风险: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.

处置: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 25V741000 · 2025-10-30

⚠ 停在户外/勿驾驶警告

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

风险: A vehicle fire can increase the risk of injury.

处置: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.

ELECTRICAL SYSTEM:PROPULSION SYSTEM 案号 25V576000 · 2025-09-04

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.

风险: A loss of drive power increases the risk of a crash.

处置: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.

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