InsightArise Cars美国车主投诉指数
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2025 款 Ford Explorer 问题、投诉与召回

较多 升温

NHTSA 收到 2025 款 Ford Explorer 的车主投诉共 96 条,折合每车龄年 57.4 条,以同车龄的车来说投诉比一般车多(投诉指数 1.36;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2025 款车中,它的每年投诉数由少到多排第 61 名。与 Ford 其他车型相比,它的投诉率高 5%;与其他中型 SUV相比则高 8%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2024-10-22 与 2026-08-26 之间。 事故发生到提交投诉的中位延迟:14 天。

96投诉
57.4每车龄年投诉数
1.36投诉指数 对比全部跟踪车型
20召回
7.3%涉及碰撞或起火的比例
61近 12 个月

分析

前一年款(2024)每年 7.1 条,比这一年款少。

最常见的问题类别是电气(占投诉 16.7%),其次是车身与结构(16.7%)与变速箱/动力系统(14.6%)。在电气类投诉里,车主最常提到 “involving”、“module”、“cause”、“defects”与“trailer”。有 7 条投诉(7.3%)提到碰撞或起火;车主报告 4 人受伤、0 人死亡。

一半的事故发生在年款起算 9 个月内;最集中的时期是第一年(占 69%)。近 12 个月新增 61 条投诉,前 12 个月是 35 条,投诉速度在升温。

NHTSA 列出该年款 20 项安全召回。 有 84% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型1.36
  • 对比 Ford 其他车型1.05
  • 对比其他 2025 年款1.2
  • 对比其他中型 SUV1.08
  • 第 61 名/共 85 · 2025排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201883.7 每年1.99
  • 201937.9 每年0.9
  • 2020180.2 每年4.28
  • 202174.0 每年1.76
  • 202255.6 每年1.32
  • 202329.1 每年0.69
  • 20247.1 每年0.17
  • 202557.4 每年1.36

Ford Explorer 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气16 · 16.7% · 1.06×
  • 车身与结构16 · 16.7% · 1.82×
  • 变速箱/动力系统14 · 14.6% · 1.26×
  • 刹车11 · 11.5% · 1.9×
  • 内饰与配置9 · 9.4% · 1.05×
  • 发动机7 · 7.3% · 0.33×
  • 转向7 · 7.3% · 1.13×
  • 驾驶辅助系统5 · 5.2% · 0.91×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • involving4
  • module5
  • cause6
  • defects3
  • trailer3
  • became4

车身与结构 · 投诉中常见的词

  • snow3
  • black3
  • window3
  • door3
  • xxx3
  • windshield3

变速箱/动力系统 · 投诉中常见的词

  • pcm6
  • powertrain control4
  • control module5
  • transmission6
  • main3
  • software4

问题分类: 变速箱/动力系统 · 车身与结构 · 电气 · 内饰与配置 · 发动机 · 刹车 · 轮胎、轮毂与悬挂 · 燃油系统 · 转向 · 安全气囊与安全带 · 灯光 · 驾驶辅助系统

投诉提交的年份

2024: 5 5 2024 2025: 53 53 2025 2026: 38 38 2026
  • 报告碰撞: 7
  • 报告起火: 0
  • 受伤: 4
  • 死亡: 0

事故发生时的车龄

  • 1 年内68.8%
  • 1–2 年31.2%
  • 2–3 年0.0%
  • 3–5 年0.0%
  • 5 年以上0.0%

事故车龄中位数: 9 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2025 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2025 Dodge Durango74.20.1
2025 Toyota Highlander95.40.13
2025 Honda Passport3520.90.5
2025 Nissan Pathfinder4929.30.7
2025 Subaru Outback7544.81.06
2025 Ford Explorer9657.41.36
2025 Jeep Grand Cherokee10462.21.48
2025 Kia Telluride10562.81.49
2025 Kia Sorento12373.51.75
2025 Chevrolet Traverse173103.42.46
2025 Honda Pilot194116.02.76
2025 Hyundai Santa Fe212126.73.01
2025 Hyundai Palisade240143.53.41

安全召回 (20)

SEATS:FRONT ASSEMBLY:POWER ADJUST 案号 26V470000 · 2026-07-21

摘要: Ford Motor Company (Ford) is recalling certain 2025-2027 Explorer and Lincoln Aviator vehicles. An unoccupied driver's seat may recline unintentionally during certain scenarios, such as remote unlock or remote start.

风险: Unexpected movement of the driver’s seat back may trap a second-row occupant, increasing the risk of injury.

处置: Dealers will disable the driver seat module (DSM) feature until parts are available. Once available, the motor will be replaced. Repairs will be performed free of charge. Interim letters, notifying owners of the safety risk, are expected to be mailed August 31, 2026. Additional letters will be sent once the remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S53.

SEATS:MID/REAR ASSEMBLY 案号 26V451000 · 2026-07-14

摘要: Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.

风险: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Lincoln Aviator owner notification letters were mailed August 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL 案号 26V343000 · 2026-05-27

摘要: Ford Motor Company (Ford) is recalling certain 2025-2026 Explorer, Ranger, and Bronco vehicles. The engine may fail, which can result in a loss of drive power.

风险: A sudden loss of drive power can increase the risk of a crash.

处置: Dealers will replace the engine long block, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2026. Additional letters will be sent once the remedy is available, anticipated in November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S35. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 28, 2026.

BACK OVER PREVENTION:SOFTWARE 案号 26V165000 · 2026-03-19

摘要: Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2024-2025 Lincoln Nautilus, 2025 Lincoln Aviator and Explorer vehicles. The Image Processing Module A (IPMA) may experience multiple unexpected resets, resulting in loss of the rearview camera image and advanced driver assistance (ADAS) features, including pre-collision assist, lane-keeping assist, and blind-spot monitoring.

风险: Loss of the rearview camera image and certain driver assistance features, can reduce the driver’s ability to detect hazards, increasing the risk of a crash.

处置: The Image Processing Module A software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. This is a Phased campaign. Phase 1 will include 2025 Aviator, 2025 Explorer, 2025 Nautilus notified owners on 4/13/2026. Phase 2 will include 2025 Navigator will notify owners on or about 4/20/2026. Phase 3 will include 2022-2024 Navigator will notify owners on or about 6/8/2026. Phase 4 will include 2024 Nautilus will notify owners on or about 6/22/2026. Owner notification letters were mailed April 13, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S21. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 25, 2026.

SEAT BELTS 案号 26V159000 · 2026-03-17

摘要: Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.

风险: A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.

EXTERIOR LIGHTING:HEADLIGHTS 案号 26V121000 · 2026-03-03

摘要: Ford Motor Company (Ford) is recalling certain 2025-2026 Explorer vehicles. The Dynamic Bending Light (DBL) system software may cause the passenger-side headlight to turn in the wrong direction when driving through curves in the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."

风险: A headlight that turns incorrectly can result in increased glare to other road users, increasing the risk of a crash.

处置: The headlight control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed March 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C12. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) 案号 26V122000 · 2026-03-03

摘要: Ford Motor Company (Ford) is recalling certain 2025 Ranger, Lincoln Nautilus, Mustang, Maverick, Explorer, Escape, Lincoln Corsair, Bronco Sport, and Bronco vehicles. The exhaust gas recirculation (EGR) valve may fail, resulting in an unexpected loss of drive power.

风险: An unexpected loss of drive power increases the risk of a crash.

处置: Dealers will replace the EGR valves, free of charge. Owner notification letters were mailed July 31, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S10. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.

VISIBILITY:WINDSHIELD 案号 25V730000 · 2025-10-24

摘要: Ford Motor Company (Ford) is recalling certain 2025-2026 Lincoln Corsair, Lincoln Aviator, and Explorer vehicles. The windshield glass may have visible air bubbles, which can obscure the driver's visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 205, "Glazing Materials."

风险: Reduced visibility while driving can increase the risk of a crash.

处置: Dealers will inspect and replace the windshield as necessary, free of charge. Owner notification letters were mailed November 6, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C60. Vehicle Identification Numbers (VINs) involved in this recall become searchable on NHTSA.gov beginning October 27, 2025.

TRAILER HITCHES 案号 25V687000 · 2025-10-10

摘要: Ford Motor Company (Ford) is recalling certain 2024-2026 Explorer and 2024-2026 Lincoln Aviator vehicles. The trailer hitch assembly bolts may be loose.

风险: While towing a trailer, loose trailer hitch bolts can cause a loss of vehicle handling and control, or cause the trailer to detach. Either of these conditions can increase the risk of a crash.

处置: Dealers will inspect and tighten the trailer hitch bolts, or replace them as necessary, free of charge. Owner notification letters were mailed October 29, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA3. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.

EXTERIOR LIGHTING:TAIL LIGHTS 案号 25V543000 · 2025-08-22

摘要: Ford Motor Company (Ford) is recalling certain 2025 Explorer and Aviator vehicles. When towing a trailer, the tail lights on the trailer may fail to illuminate due to an improperly manufactured body control module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, " Lamps, Reflective Devices, and Associated Equipment."

风险: Trailer tail lights that do not illuminate as intended can reduce visibility to other drivers, increasing the risk of a crash.

处置: Dealers will replace the body control module C on vehicles with less than 9,000 miles. For vehicles over 9,000 miles, dealers will perform a functional check on the body control module C and replace it as necessary. Repairs will be performed free of charge. Aviator 2025 owner notification letters were mailed October 13, 2025. Explorer 2025 owner letters were mailed November 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C42.

ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL 案号 25V344000 · 2025-06-13

摘要: Ford Motor Company (Ford) is recalling certain 2025 Transit, F-150, and Explorer vehicles. The connecting rod and rod bearing components may have manufacturing defects that can lead to engine damage and engine failure.

风险: A damaged engine can result in engine failure and a stall, increasing the risk of a crash.

处置: Dealers will inspect the connecting rods and replace the engine long block assembly as necessary, free of charge. Owner notification letters were mailed August 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S55.

SEATS:MID/REAR ASSEMBLY 案号 25V393000 · 2025-06-13

摘要: Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.

风险: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.

处置: Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER 案号 25V371000 · 2025-06-03

摘要: Ford Motor Company (Ford) is recalling certain 2025 Explorer vehicles. The bolts securing the front brake caliper may not be tightened properly, which can result in a loss of front brake function and possible wheel damage.

风险: Loss of brake function and wheel damage can increase the risk of a crash.

处置: Dealers will inspect and tighten the bolts as necessary. If bolts are missing, the brake caliper and pads will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed June 19, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S60.

STRUCTURE:FRAME AND MEMBERS 案号 25V316000 · 2025-05-09

摘要: Ford Motor Company (Ford) is recalling certain 2025 Explorer and Aviator vehicles. A mounting bolt for the front subframe may have been tightened improperly.

风险: A loose subframe bolt may reduce the vehicle's performance in a crash, increasing the risk of injury.

处置: Dealers will inspect and tighten the subframe bolts as necessary, free of charge. Owners may contact Ford Customer Service at 1-866-436-7332. Owner notification letters were mailed May 21, 2025. Ford's number for this recall is 25S43.

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE 案号 25V239000 · 2025-04-11

摘要: Ford Motor Company (Ford) is recalling certain 2025 Explorer vehicles. The powertrain control module (PCM) may reset while driving, which can damage the park system or cause an engine stall.

风险: A damaged park system can result in a vehicle rollaway when the vehicle is placed in park without the parking brake applied. An engine stall while driving can result in a sudden loss of drive power. Either of these scenarios can increase the risk of a crash.

处置: Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S35.

POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY 案号 25V164000 · 2025-03-14

摘要: Ford Motor Company (Ford) is recalling certain 2024-2025 F-150, Bronco, 2024 Ranger, 2025 Mustang, Explorer, and Aviator vehicles. The transmission valve body may have been machined incorrectly, which can cause reverse gear failure, or unexpected forward movement in reverse or neutral gear.

风险: Unexpected vehicle movement increases the risk of a crash.

处置: Dealers will replace the transmission main control valve body, free of charge. Owner notification letters were mailed April 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S19.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 25V020000 · 2025-01-17

摘要: Ford Motor Company (Ford) is recalling certain 2025 Ford Explorer and Lincoln Aviator vehicles. The transmission may be improperly secured due to loose cross member bolts.

风险: An improperly secured transmission can result in a loss of drive power, increasing the risk of a crash.

处置: Dealers will inspect and replace the transmission cross member bolts as necessary, free of charge. If the cross member bolts are missing, dealers will replace the cross member and install new bolts, free of charge. Owner notification letters were mailed January 29, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S03.

EQUIPMENT:OTHER:LABELS 案号 24V852000 · 2024-11-08

摘要: Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

处置: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

BACK OVER PREVENTION:SOFTWARE 案号 24V801000 · 2024-10-25 · OTA 修复

摘要: Ford Motor Company (Ford) is recalling certain 2025 Explorer and Lincoln Aviator vehicles. The rearview camera image may fail when the vehicle speed reaches 10 MPH or greater. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.

处置: The accessory protocol interface module (APIM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed on March 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C34.

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS 案号 24V634000 · 2024-08-23

摘要: Ford Motor Company (Ford) is recalling certain 2023 Lincoln Corsair, 2023-2024 Escape, 2024 Mustang, and 2025 Explorer vehicles. The fuel injectors may have been assembled without O-ring support discs, which can result in a fuel leak.

风险: A fuel leak in the presence of an ignition source increases the risk of a fire.

处置: Dealers will install new fuel injector O-rings and O-ring support discs, free of charge. Owner notification letters were mailed on October 7, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S54.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2025 款 Ford Explorer 有多少投诉?

NHTSA 收到 2025 款 Ford Explorer 共 96 条投诉,约每车龄年 57.4 条。

2025 款 Ford Explorer 最常见的问题是什么?

最常见的类别是电气,占投诉的 16.7%。

2025 款 Ford Explorer 有召回吗?

NHTSA 列出该年款 20 项安全召回。

2025 款 Ford Explorer 现在还有人在投诉吗?

近 12 个月新增 61 条投诉,前 12 个月是 35 条,投诉速度在升温。

2025 款 Ford Explorer 跟同类车比起来如何?

NHTSA 收到 2025 款 Ford Explorer 的车主投诉共 96 条,折合每车龄年 57.4 条,以同车龄的车来说投诉比一般车多(投诉指数 1.36;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2025 款车中,它的每年投诉数由少到多排第 61 名。与 Ford 其他车型相比,它的投诉率高 5%;与其他中型 SUV相比则高 8%。