Ford 各车型投诉与召回
Ford 的 10 款车、76 个年款，NHTSA 累计收到 22,404 条车主投诉与 308 项召回案。品牌平均每车龄年 50.7 条，投诉比一般车多（指数 1.26）。
分析
跟踪的 Ford 车型中，Mustang 的每年投诉最少，F-150 最多。按年款看，品牌平均投诉率以 2018 款最高（每年 111.5 条），2024 款最低（28.3 条）。
Ford 车主抱怨变速箱／动力系统的比例高于整体：占投诉 24.1%，是全部跟踪车型的 2.1 倍。近 12 个月车主提出 5,136 条投诉，前 12 个月是 5,507 条，减少 7%。
召回：跟踪年款合计 308 项召回案，以 2025 年收件最多（82 项），其中 7 项带有勿驾驶或停户外警告。有 21 项 NHTSA 调查涉及 Ford 车型，其中 6 项仍在进行。
车型
| 车型 | 级别 | 投诉 | 每车龄年投诉数 | 投诉指数 | 趋势 | 近期动态 | 召回 | 调查 | 最常见问题 |
|---|---|---|---|---|---|---|---|---|---|
| Ford F-150 | 全尺寸皮卡 | 6,163 | 117.6 | 2.91 | 改善中 | 年增减 30% 以内 | 84 | 5 | 变速箱／动力系统 |
| Ford Escape | 紧凑型 SUV | 5,254 | 87.3 | 2.16 | 持平 | 年增减 30% 以内 | 50 | 5 | 发动机 |
| Ford Explorer | 中型 SUV | 3,270 | 64.0 | 1.59 | 改善中 | 年增减 30% 以内 | 77 | 7 | 变速箱／动力系统 |
| Ford Edge | 中型 SUV | 2,244 | 44.4 | 1.1 | 改善中 | 年增减 30% 以内 | 20 | 3 | 发动机 |
| Ford Bronco | 越野 SUV | 980 | 41.1 | 1.02 | 改善中 | 升温 | 50 | 4 | 车身与结构 |
| Ford Expedition | 全尺寸 SUV | 1,856 | 34.6 | 0.86 | 恶化中 | 年增减 30% 以内 | 46 | 5 | 变速箱／动力系统 |
| Ford F-150 Lightning | 电动车 | 551 | 33.4 | 0.83 | 改善中 | 降温 | 2 | 1 | 电气 |
| Ford Mustang Mach-E | 电动车 | 678 | 24.8 | 0.61 | 改善中 | 年增减 30% 以内 | 0 | 4 | 电气 |
| Ford Ranger | 中型皮卡 | 713 | 18.8 | 0.47 | 改善中 | 升温 | 41 | 1 | 变速箱／动力系统 |
| Ford Mustang | 跑车与肌肉车 | 695 | 14.6 | 0.36 | 恶化中 | 年增减 30% 以内 | 40 | 1 | 发动机 |
1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。
各年款 · 每车龄年投诉数
全部车型平均: 40.4
车主在抱怨什么
对比全部车型: 1.00 = 全部车型平均
召回（按收件年份）
勿驾驶／停户外: 7
调查
- Loss of Motive Power 进行中
The Office of Defects Investigation (ODI) received a petition on August 5, 2026, requesting a defect investigation into the 2.0 Liter EcoBoost engine on model year 2015-2018 Ford Edge vehicles. The petition alleges that engine coolant intrusion results in a significant loss of engine power, accompanied by an "Engine Coolant Over Temperature" warning message. The petition further alleges that afte…
- NU Car rental of vehicles with open recalls 进行中
NHTSA is opening this Audit Query (AQ) to investigate NU Car Rentals (NU Car) for compliance with the requirements of the National Traffic and Motor Vehicle Safety Act.The Safety Act requires that a rental company shall not rent a vehicle subject to a safety recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i). NHTSA is in receipt of information that indicates NU Car rented at …
- Underbody shields detachment 已结案
The Office of Defects Investigation (ODI) received a petition on August 22, 2025, requesting a defect investigation into an alleged defect of the “underbody shields” on model year (MY) 2020 Ford Explorer vehicles. The petition alleges premature degradation and detachment of the plastic underbody shields, potentially leading to road debris. The petition itself can be reviewed at NHTSA.gov under ODI…
- Collisions Involving Ford BlueCruise 进行中
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Seat Belt Retractor Pretensioner Inadvertent Deployment 已结案
On November 22, 2023, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) PE23021 to investigate complaints of front seat belt retractor pretensioner inadvertent deployment in model year (MY) 2019 Ford Expedition vehicles manufactured by Ford Motor Company. Some complaints alleged hearing a loud, explosion-like sound immediately followed by the seat belt tightening around th…
- Low-pressure fuel pump failure 已结案
On July 29, 2024, the Office of Defects Investigation (ODI) opened PE24019 to investigate complaints of low-pressure fuel pump failures in MY 2021 Ford Bronco vehicles. Some consumers reported that the failure occurred without warning while driving, resulting in a complete loss of motive power with no ability to restart the engine. Ford determined that several other vehicle models contain low-pressu…
- Collisions Involving Ford BlueCruise 已结案
On April 25, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24012) to assess BlueCruise, a partial driving automation system available on certain vehicles manufactured by Ford Motor Company (Ford). NHTSA opened the investigation after the agency received notice of two fatal collisions involving BlueCruise-equipped Ford Mustang Mach-E vehicles. Based on the i…
- Underhood fires caused by fuel leak 已结案
On April 11, 2024, NHTSA’s Office of Defects Investigation (“ODI”) opened this Recall Query (“RQ”) to investigate the adequacy of, including various safety concerns associated with, the remedy program in recalls 22V-859 (filed Nov. 18, 2022) and 24V-187 (filed Mar. 8, 2024). The vehicle population associated with these recalls includes certain MY 2020-2022 Ford Escape vehicles and MY 2021-2023 For…