InsightArise Cars美国车主投诉指数
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2023 款 Ford Explorer 问题、投诉与召回

较少 平稳

NHTSA 收到 2023 款 Ford Explorer 的车主投诉共 107 条,折合每车龄年 29.1 条,以同车龄的车来说投诉比一般车少(投诉指数 0.69;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 55 名。与 Ford 其他车型相比,它的投诉率低 47%;与其他中型 SUV相比则低 45%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2023-03-25 与 2026-08-28 之间。 事故发生到提交投诉的中位延迟:31 天。

107投诉
29.1每车龄年投诉数
0.69投诉指数 对比全部跟踪车型
15召回
9.3%涉及碰撞或起火的比例
36近 12 个月

分析

前一年款(2022)每年 55.6 条,比这一年款多。后一年款(2024)每年 7.1 条,比这一年款少。2023 款上路前两年累计 48 条投诉,比同年款车的平均低 42%。

最常见的问题类别是车身与结构(占投诉 18.7%),其次是内饰与配置(15.0%)与电气(14.0%)。车身与结构类投诉在这里的比例是全部跟踪车型的 2.0 倍。在车身与结构类投诉里,车主最常提到 “sunroof”、“rear view”、“cracked”、“visibility”与“discovered”。有 10 条投诉(9.3%)提到碰撞或起火;车主报告 9 人受伤、0 人死亡。

一半的事故发生在年款起算 23 个月内;最集中的时期是第二年(占 30%)。近 12 个月新增 36 条投诉,前 12 个月是 32 条,速度大致平稳。

NHTSA 列出该年款 15 项安全召回。 有 62% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型0.69
  • 对比 Ford 其他车型0.53
  • 对比其他 2023 年款0.69
  • 对比其他中型 SUV0.55
  • 上路前两年的投诉数 · 对比同年款平均 (48)0.58
  • 第 55 名/共 92 · 2023排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201883.7 每年1.99
  • 201937.9 每年0.9
  • 2020180.2 每年4.28
  • 202174.0 每年1.76
  • 202255.6 每年1.32
  • 202329.1 每年0.69
  • 20247.1 每年0.17
  • 202557.4 每年1.36

Ford Explorer 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 车身与结构20 · 18.7% · 2.04×
  • 内饰与配置16 · 15.0% · 1.67×
  • 电气15 · 14.0% · 0.89×
  • 发动机11 · 10.3% · 0.46×
  • 转向11 · 10.3% · 1.59×
  • 安全气囊与安全带7 · 6.5% · 1.7×
  • 变速箱/动力系统6 · 5.6% · 0.48×
  • 刹车6 · 5.6% · 0.92×

对比全部车型: 1.00 = 全部车型平均

车身与结构 · 投诉中常见的词

  • sunroof5
  • rear view3
  • cracked4
  • visibility3
  • discovered3
  • side6

内饰与配置 · 投诉中常见的词

  • thank3
  • read3
  • needs4
  • safety hazard3
  • remedy3
  • regarding3

电气 · 投诉中常见的词

  • prevention recall4
  • notification prevention4
  • recall available5
  • determined5
  • amount recall5
  • exceeded reasonable5

问题分类: 变速箱/动力系统 · 车身与结构 · 电气 · 内饰与配置 · 发动机 · 刹车 · 轮胎、轮毂与悬挂 · 燃油系统 · 转向 · 安全气囊与安全带 · 灯光 · 驾驶辅助系统

投诉提交的年份

2023: 19 19 2023 2024: 29 29 2024 2025: 30 30 2025 2026: 29 29 2026
  • 报告碰撞: 8
  • 报告起火: 2
  • 受伤: 9
  • 死亡: 0

事故发生时的车龄

  • 1 年内23.4%
  • 1–2 年29.9%
  • 2–3 年27.1%
  • 3–5 年19.6%
  • 5 年以上0.0%

事故车龄中位数: 23 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2023 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2023 Ford Edge226.00.14
2023 Dodge Durango359.50.23
2023 Honda Passport3710.10.24
2023 Chevrolet Traverse8623.40.56
2023 Subaru Outback8924.20.58
2023 Nissan Pathfinder10328.00.67
2023 Ford Explorer10729.10.69
2023 Honda Pilot13737.30.89
2023 Kia Sorento15642.51.01
2023 Toyota Highlander18550.41.2
2023 Kia Telluride20455.51.32
2023 Hyundai Santa Fe28276.81.83
2023 Hyundai Palisade396107.82.56
2023 Jeep Grand Cherokee562153.03.64

安全召回 (15)

SEATS:MID/REAR ASSEMBLY 案号 26V451000 · 2026-07-14

摘要: Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.

风险: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Lincoln Aviator owner notification letters were mailed August 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

SEAT BELTS 案号 26V159000 · 2026-03-17

摘要: Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.

风险: A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.

BACK OVER PREVENTION:SOFTWARE 案号 26V123000 · 2026-03-03

摘要: Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.

EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER 案号 25V685000 · 2025-10-10

摘要: Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

风险: An electrical short circuit can increase the risk of a fire.

处置: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 25V455000 · 2025-07-07

摘要: Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.

风险: An engine stall increases the risk of a crash.

处置: Dealers will replace the low pressure fuel pump on super duty vehicles and update the powertrain control module (PCM) software on all other affected vehicles, free of charge. Owner notification letters were mailed July 27, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S75.

BACK OVER PREVENTION:SOFTWARE 案号 25V442000 · 2025-06-27

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

风险: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

处置: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

SEATS:MID/REAR ASSEMBLY 案号 25V393000 · 2025-06-13

摘要: Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.

风险: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.

处置: Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.

BACK OVER PREVENTION:SOFTWARE 案号 25V159000 · 2025-03-14

摘要: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.

风险: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.

处置: Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.

EQUIPMENT:OTHER:LABELS 案号 24V852000 · 2024-11-08

摘要: Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

处置: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

SUSPENSION:FRONT:MACPHERSON STRUT 案号 24V091000 · 2024-02-08

摘要: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles. The right-front lower fastener connecting the steering knuckle and strut may be loose or missing.

风险: A loose or missing connection between the knuckle and strut can cause improper tire alignment, resulting in a steering pull or require increased steering effort. Additionally, the brake hose may contact the tire and become damaged, resulting in a brake fluid leak and a loss of braking ability. Either of these scenarios can increase the risk of a crash.

处置: Dealers will inspect the fasteners, and tighten or install them as necessary, free of charge. Owner notification letters were mailed March 08, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S04.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 23V686000 · 2023-10-13

摘要: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with a standard rearview camera. Due to a manufacturing error in the wire harness, the rearview camera may display a blue image on the SYNC screen when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.

处置: Dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge. Owner notification letters were mailed November 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C31.

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER 案号 23V597000 · 2023-08-25

摘要: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with 2.3L GTDI engines. The turbocharger oil supply line may be damaged, which can result in an oil leak inside the engine compartment.

风险: An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in an engine stall, increasing the risk of a crash.

处置: Owners are advised to park and shut off the engine as soon as possible if they see an oil pressure warning light or smoke coming from the engine compartment. Dealers will replace the turbo oil supply line assembly, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S50.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 23V342000 · 2023-05-12

摘要: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

风险: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.

处置: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 23V070000 · 2023-02-10

摘要: Ford Motor Company (Ford) is recalling certain 2022-2023 F-150, Mustang, Explorer, Bronco, and 2023 Lincoln Aviator vehicles equipped with automatic transmissions. The transmission may contain a loose bolt which could prevent the transmission from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to "PARK."

风险: The inability to secure the vehicle in the park position can result in a rollaway, increasing the risk of a crash or injury.

处置: Dealers will inspect and, if necessary, replace the transmissions, free of charge. Owner notification letters were mailed April 25, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S06.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 23V022000 · 2023-01-23

摘要: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

风险: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.

处置: Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2023 款 Ford Explorer 有多少投诉?

NHTSA 收到 2023 款 Ford Explorer 共 107 条投诉,约每车龄年 29.1 条。

2023 款 Ford Explorer 最常见的问题是什么?

最常见的类别是车身与结构,占投诉的 18.7%。

2023 款 Ford Explorer 有召回吗?

NHTSA 列出该年款 15 项安全召回。

2023 款 Ford Explorer 现在还有人在投诉吗?

近 12 个月新增 36 条投诉,前 12 个月是 32 条,速度大致平稳。

2023 款 Ford Explorer 跟同类车比起来如何?

NHTSA 收到 2023 款 Ford Explorer 的车主投诉共 107 条,折合每车龄年 29.1 条,以同车龄的车来说投诉比一般车少(投诉指数 0.69;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 55 名。与 Ford 其他车型相比,它的投诉率低 47%;与其他中型 SUV相比则低 45%。