InsightArise Cars美国车主投诉指数
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2023 款 Toyota Highlander 问题、投诉与召回

一般 升温

NHTSA 收到 2023 款 Toyota Highlander 的车主投诉共 185 条,折合每车龄年 50.4 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.20;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 66 名。与 Toyota 其他车型相比,它的投诉率高 48%;与其他中型 SUV相比则低 5%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2023-02-14 与 2026-08-25 之间。 事故发生到提交投诉的中位延迟:24 天。

185投诉
50.4每车龄年投诉数
1.2投诉指数 对比全部跟踪车型
9召回
6.5%涉及碰撞或起火的比例
71近 12 个月

分析

前一年款(2022)每年 51.8 条,与这一年款差不多。后一年款(2024)每年 15.7 条,比这一年款少。2023 款上路前两年累计 101 条投诉,比同年款车的平均高 22%。

最常见的问题类别是车身与结构(占投诉 20.0%),其次是内饰与配置(16.8%)与发动机(14.6%)。车身与结构类投诉在这里的比例是全部跟踪车型的 2.2 倍。在车身与结构类投诉里,车主最常提到 “structure”、“bumper”、“received notification”、“confirms available”与“tool confirms”。有 12 条投诉(6.5%)提到碰撞或起火;车主报告 12 人受伤、0 人死亡。

一半的事故发生在年款起算 18 个月内;最集中的时期是第一年(占 31%)。近 12 个月新增 71 条投诉,前 12 个月是 28 条,投诉速度在升温。

NHTSA 列出该年款 9 项安全召回。 有 59% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型1.2
  • 对比 Toyota 其他车型1.48
  • 对比其他 2023 年款1.2
  • 对比其他中型 SUV0.95
  • 上路前两年的投诉数 · 对比同年款平均 (101)1.22
  • 第 66 名/共 92 · 2023排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 车身与结构37 · 20.0% · 2.18×
  • 内饰与配置31 · 16.8% · 1.87×
  • 发动机27 · 14.6% · 0.66×
  • 其他18 · 9.7% · 5.36×
  • 安全气囊与安全带16 · 8.6% · 2.25×
  • 刹车14 · 7.6% · 1.25×
  • 电气12 · 6.5% · 0.41×
  • 变速箱/动力系统11 · 5.9% · 0.51×

对比全部车型: 1.00 = 全部车型平均

车身与结构 · 投诉中常见的词

  • structure19
  • bumper11
  • received notification16
  • confirms available12
  • tool confirms12
  • recall available14

内饰与配置 · 投诉中常见的词

  • experience connect5
  • subscription3
  • eyes4
  • map3
  • sunroof5
  • navigation4

发动机 · 投诉中常见的词

  • hesitates10
  • acceleration10
  • hesitation7
  • octane fuel3
  • lag5
  • surges4

问题分类: 变速箱/动力系统 · 车身与结构 · 发动机 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

2023: 37 37 2023 2024: 64 64 2024 2025: 32 32 2025 2026: 52 52 2026
  • 报告碰撞: 12
  • 报告起火: 0
  • 受伤: 12
  • 死亡: 0

事故发生时的车龄

  • 1 年内31.4%
  • 1–2 年27.6%
  • 2–3 年20.0%
  • 3–5 年21.1%
  • 5 年以上0.0%

事故车龄中位数: 18 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2023 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2023 Ford Edge226.00.14
2023 Dodge Durango359.50.23
2023 Honda Passport3710.10.24
2023 Chevrolet Traverse8623.40.56
2023 Subaru Outback8924.20.58
2023 Nissan Pathfinder10328.00.67
2023 Ford Explorer10729.10.69
2023 Honda Pilot13737.30.89
2023 Kia Sorento15642.51.01
2023 Toyota Highlander18550.41.2
2023 Kia Telluride20455.51.32
2023 Hyundai Santa Fe28276.81.83
2023 Hyundai Palisade396107.82.56
2023 Jeep Grand Cherokee562153.03.64

安全召回 (9)

SEATS:MID/REAR ASSEMBLY:RECLINER 案号 26V128000 · 2026-03-05

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.

风险: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 25V744000 · 2025-10-30

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 25V595000 · 2025-09-11

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.

风险: An instrument panel display that does not show critical information can increase the risk of a crash or injury.

处置: Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.

STEERING:COLUMN 案号 25V040000 · 2025-01-29

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.

处置: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.

EQUIPMENT:OTHER:LABELS 案号 24V548000 · 2024-07-23

摘要: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.

处置: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.

TIRES 案号 24V452000 · 2024-06-18

摘要: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.

处置: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.

TIRES 案号 24V419000 · 2024-06-06

摘要: Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.

处置: GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.

STRUCTURE:BODY:BUMPERS 案号 23V720000 · 2023-10-26

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

风险: A detached front bumper cover can become a road hazard, increasing the risk of a crash.

处置: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

STEERING:COLUMN 案号 23V480000 · 2023-07-12

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.

处置: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2023 款 Toyota Highlander 有多少投诉?

NHTSA 收到 2023 款 Toyota Highlander 共 185 条投诉,约每车龄年 50.4 条。

2023 款 Toyota Highlander 最常见的问题是什么?

最常见的类别是车身与结构,占投诉的 20.0%。

2023 款 Toyota Highlander 有召回吗?

NHTSA 列出该年款 9 项安全召回。

2023 款 Toyota Highlander 现在还有人在投诉吗?

近 12 个月新增 71 条投诉,前 12 个月是 28 条,投诉速度在升温。

2023 款 Toyota Highlander 跟同类车比起来如何?

NHTSA 收到 2023 款 Toyota Highlander 的车主投诉共 185 条,折合每车龄年 50.4 条,以同车龄的车来说投诉数属一般水平(投诉指数 1.20;1.00 为全部跟踪车型的平均)。在我们跟踪的 92 款 2023 款车中,它的每年投诉数由少到多排第 66 名。与 Toyota 其他车型相比,它的投诉率高 48%;与其他中型 SUV相比则低 5%。