2021 款 Toyota Highlander 问题、投诉与召回

多很多年增减 30% 以内

NHTSA 收到 2021 款 Toyota Highlander 的车主投诉共 546 条，折合每车龄年 94.3 条，投诉比一般车多很多（投诉指数 2.34；1.00 为全部跟踪车型的平均）。在我们跟踪的 85 款 2021 款车中，它的每年投诉数由少到多排第 78 名。与 Toyota 其他车型相比，它的投诉率高 175%；与其他中型 SUV相比则高 80%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2020-12-30 与 2026-10-11 之间。事故发生到提交投诉的中位延迟：12 天。

546投诉

94.3每车龄年投诉数

2.34投诉指数对比全部跟踪车型

5召回

3.7%涉及碰撞或起火的比例

199近 12 个月

分析

前一年款（2020）每年 48.5 条，比这一年款少。后一年款（2022）每年 56.0 条，比这一年款少。2021 款上路前两年累计 85 条投诉，比同年款车的平均高 39%。

最常见的问题类别是变速箱／动力系统（占投诉 39.2%），其次是车身与结构（10.8%）与刹车（9.7%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 3.4 倍。有 20 条投诉（3.7%）提到碰撞或起火；车主报告 18 人受伤、0 人死亡。

一半的事故发生在年款起算 49 个月内；最集中的时期是第三到第五年（占 46%）。近 12 个月新增 199 条投诉，前 12 个月是 157 条，增加 27%。

NHTSA 列出该年款 5 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型2.34
对比 Toyota 其他车型2.75
对比其他 2021 年款2.43
对比其他中型 SUV1.8
上路前两年的投诉数 · 对比同年款平均 (85)1.39
第 78 名／共 85 · 2021排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

201831.1 每年0.77
201963.9 每年1.58
202048.5 每年1.2
202194.3 每年2.34
202256.0 每年1.39
202351.5 每年1.28
202415.4 每年0.38
20255.6 每年0.14

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

变速箱／动力系统214 · 39.2% · 3.35×
车身与结构59 · 10.8% · 1.19×
刹车53 · 9.7% · 1.61×
发动机47 · 8.6% · 0.39×
安全气囊与安全带46 · 8.4% · 2.21×
未指明或其他43 · 7.9% · 0.88×
燃油系统25 · 4.6% · 1.06×
电气23 · 4.2% · 0.27×

对比全部车型: 1.00 = 全部车型平均

问题分类: 变速箱／动力系统 · 车身与结构 · 发动机 · 未指明或其他 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

报告碰撞: 16
报告起火: 4
受伤: 18
死亡: 0

事故发生时的车龄

1 年内13.9%
1–2 年7.0%
2–3 年9.5%
3–5 年46.0%
5 年以上23.6%

事故车龄中位数: 49 个月

车主怎么说

On August 24, 2026, my vehicle was parked, turned off, and locked for more than 6 hours in a parking lot. Without warning, the vehicle experienced a spontaneous thermal event/self combustion.

电气 · 2026-09-03 · ODI 11761851 · 起火
On XXX, I was driving my 2021 Toyota Highlander at approximately 55 mph when a deer entered the roadway and I had to brake suddenly to avoid a collision. My [XXX] daughter was properly seated in the second-row seat and was properly restrained by her seatbelt.

其他 · 2026-06-14 · ODI 11743952
On November 19, 2025, the 12.3-inch infotainment display in my 2021 Toyota Highlander Limited went black and never recovered. That screen is the only display for the rear-view backup camera. With it dead, there is no backup camera image when reversing.

电气 · 2026-10-11 · ODI 11770380
The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was a loud high-pitched whining sound coming from the vehicle.

变速箱／动力系统 · 2026-10-09 · ODI 11770086
Noticed a whine noise slowly progressing over a couple of weeks. Researched the sound and took it for diagnostic eval. with Holman Toyota in Mt. Laurel, NJ on 10/3/2026. As suspected, the transmission is failing.

变速箱／动力系统 · 2026-10-06 · ODI 11769405

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2021 · 中型 SUV

车型	投诉	每车龄年投诉数	投诉指数
2021 Kia Sorento	44	7.6	0.19
2021 Chevrolet Traverse	92	15.9	0.39
2021 Ford Edge	112	19.4	0.48
2021 Honda Passport	144	24.9	0.62
2021 Hyundai Santa Fe	187	32.3	0.8
2021 Dodge Durango	203	35.1	0.87
2021 Subaru Outback	297	51.3	1.27
2021 Kia Telluride	369	63.8	1.58
2021 Honda Pilot	443	76.5	1.9
2021 Hyundai Palisade	444	76.7	1.9
2021 Ford Explorer	450	77.7	1.93
2021 Jeep Grand Cherokee	498	86.0	2.13
2021 Toyota Highlander	546	94.3	2.34

安全召回 (5)

SEATS:MID/REAR ASSEMBLY:RECLINER 案号 26V128000 · 2026-03-05

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.

风险: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.

TIRES 案号 24V452000 · 2024-06-18

摘要: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.

处置: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 23V865000 · 2023-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

STRUCTURE:BODY:BUMPERS 案号 23V720000 · 2023-10-26

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

风险: A detached front bumper cover can become a road hazard, increasing the risk of a crash.

处置: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案号 22V239000 · 2022-04-13

摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

风险: Driving with a deactivated stability control system increases the risk of a crash.

处置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…