分析
前一年款（2020）每年 47.6 条，比这一年款少。后一年款（2022）每年 51.8 条，比这一年款少。2021 款上路前两年累计 85 条投诉，比同年款车的平均高 39%。
最常见的问题类别是变速箱／动力系统（占投诉 38.0%），其次是车身与结构（11.2%）与刹车（10.1%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 3.3 倍。在变速箱／动力系统类投诉里，车主最常提到 “whining”、“transmission”、“noise”、“whine”与“t-sb”。有 19 条投诉（3.7%）提到碰撞或起火；车主报告 18 人受伤、0 人死亡。
一半的事故发生在年款起算 47 个月内；最集中的时期是第三到第五年（占 48%）。近 12 个月新增 185 条投诉，前 12 个月是 158 条，速度大致平稳。
NHTSA 列出该年款 5 项安全召回。 有 28% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
安全召回 (5)
SEATS:MID/REAR ASSEMBLY:RECLINER 案号 26V128000 · 2026-03-05
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
风险: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
处置: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
TIRES 案号 24V452000 · 2024-06-18
摘要: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
风险: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
处置: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 23V865000 · 2023-12-20
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
风险: An air bag that does not deploy during a crash increases the risk of injury.
处置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
STRUCTURE:BODY:BUMPERS 案号 23V720000 · 2023-10-26
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
风险: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
处置: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案号 22V239000 · 2022-04-13
摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
风险: Driving with a deactivated stability control system increases the risk of a crash.
处置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
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常见问题
2021 款 Toyota Highlander 有多少投诉？
NHTSA 收到 2021 款 Toyota Highlander 共 516 条投诉，约每车龄年 91.0 条。
2021 款 Toyota Highlander 最常见的问题是什么？
最常见的类别是变速箱／动力系统，占投诉的 38.0%。
2021 款 Toyota Highlander 有召回吗？
NHTSA 列出该年款 5 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
2021 款 Toyota Highlander 现在还有人在投诉吗？
近 12 个月新增 185 条投诉，前 12 个月是 158 条，速度大致平稳。
2021 款 Toyota Highlander 跟同类车比起来如何？
NHTSA 收到 2021 款 Toyota Highlander 的车主投诉共 516 条，折合每车龄年 91.0 条，以同车龄的车来说投诉比一般车多很多（投诉指数 2.16；1.00 为全部跟踪车型的平均）。在我们跟踪的 85 款 2021 款车中，它的每年投诉数由少到多排第 78 名。与 Toyota 其他车型相比，它的投诉率高 167%；与其他中型 SUV相比则高 71%。