2021 年款 Toyota Highlander 問題、申訴與召回

多很多年增減 30% 以內

NHTSA 收到 2021 年款 Toyota Highlander 的車主申訴共 546 筆，換算每車齡年 94.3 筆，申訴比一般車多很多（申訴指數 2.34；1.00 為全部追蹤車款的平均）。在我們追蹤的 85 款 2021 年款車中，它的每年申訴數由少到多排第 78 名。與 Toyota 其他車款相比，它的申訴率高 175%；與其他中型 SUV相比則高 80%。

數字只按上路時間標準化，沒有除以銷量：熱賣車款的申訴自然比冷門車款多，而且每筆申訴未經逐一查證。計算方式

申訴提出日期介於 2020-12-30 與 2026-10-11 之間。事故發生到提出申訴的中位延遲：12 天。

546申訴

94.3每車齡年申訴數

2.34申訴指數對比全部追蹤車款

5召回

3.7%涉及碰撞或起火的比例

199近 12 個月

分析

前一年款（2020）每年 48.5 筆，比這一年款少。後一年款（2022）每年 56.0 筆，比這一年款少。2021 年款上路前兩年累積 85 筆申訴，比同年款車的平均高 39%。

最常見的問題類別是變速箱／動力系統（佔申訴 39.2%），其次是車身與結構（10.8%）與煞車（9.7%）。變速箱／動力系統類申訴在這裡的比例是全部追蹤車款的 3.4 倍。有 20 筆申訴（3.7%）提到碰撞或起火；車主通報 18 人受傷、0 人死亡。

一半的事故發生在年款起算 49 個月內；最集中的時期是第三到第五年（佔 46%）。近 12 個月新增 199 筆申訴，前 12 個月是 157 筆，增加 27%。

NHTSA 列出這個年款 5 件安全召回。有 1 件 NHTSA 調查涵蓋這個年款，最近一件是「Pedestrian alert sounds」（缺陷請願，2023-01-27 開啟，已於 2023-08-07 結案）。

申訴指數

對比全部追蹤車款2.34
對比 Toyota 其他車款2.75
對比其他 2021 年款2.43
對比其他中型 SUV1.8
上路前兩年的申訴數 · 對比同年款平均 (85)1.39
第 78 名／共 85 · 2021排行 ›

1.00 代表與比較組相同；2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

201831.1 每年0.77
201963.9 每年1.58
202048.5 每年1.2
202194.3 每年2.34
202256.0 每年1.39
202351.5 每年1.28
202415.4 每年0.38
20255.6 每年0.14

Toyota Highlander 各年款問題、申訴與召回 ›

車主在抱怨什麼

變速箱／動力系統214 · 39.2% · 3.35×
車身與結構59 · 10.8% · 1.19×
煞車53 · 9.7% · 1.61×
引擎47 · 8.6% · 0.39×
安全氣囊與安全帶46 · 8.4% · 2.21×
未指明或其他43 · 7.9% · 0.88×
燃油系統25 · 4.6% · 1.06×
電系23 · 4.2% · 0.27×

對比全部車款: 1.00 = 全部車款平均

問題分類: 變速箱／動力系統 · 車身與結構 · 引擎 · 未指明或其他 · 煞車 · 安全氣囊與安全帶 · 燃油系統 · 電系 · 輪胎、輪圈與懸吊

申訴提出的年份

通報碰撞: 16
通報起火: 4
受傷: 18
死亡: 0

事故發生時的車齡

1 年內13.9%
1–2 年7.0%
2–3 年9.5%
3–5 年46.0%
5 年以上23.6%

事故車齡中位數: 49 個月

車主怎麼說

On August 24, 2026, my vehicle was parked, turned off, and locked for more than 6 hours in a parking lot. Without warning, the vehicle experienced a spontaneous thermal event/self combustion.

電系 · 2026-09-03 · ODI 11761851 · 起火
On XXX, I was driving my 2021 Toyota Highlander at approximately 55 mph when a deer entered the roadway and I had to brake suddenly to avoid a collision. My [XXX] daughter was properly seated in the second-row seat and was properly restrained by her seatbelt.

其他 · 2026-06-14 · ODI 11743952
On November 19, 2025, the 12.3-inch infotainment display in my 2021 Toyota Highlander Limited went black and never recovered. That screen is the only display for the rear-view backup camera. With it dead, there is no backup camera image when reversing.

電系 · 2026-10-11 · ODI 11770380
The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was a loud high-pitched whining sound coming from the vehicle.

變速箱／動力系統 · 2026-10-09 · ODI 11770086
Noticed a whine noise slowly progressing over a couple of weeks. Researched the sound and took it for diagnostic eval. with Holman Toyota in Mt. Laurel, NJ on 10/3/2026. As suspected, the transmission is failing.

變速箱／動力系統 · 2026-10-06 · ODI 11769405

節錄自向 NHTSA 提出的申訴原文（英文），為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2021 · 中型 SUV

車款	申訴	每車齡年申訴數	申訴指數
2021 Kia Sorento	44	7.6	0.19
2021 Chevrolet Traverse	92	15.9	0.39
2021 Ford Edge	112	19.4	0.48
2021 Honda Passport	144	24.9	0.62
2021 Hyundai Santa Fe	187	32.3	0.8
2021 Dodge Durango	203	35.1	0.87
2021 Subaru Outback	297	51.3	1.27
2021 Kia Telluride	369	63.8	1.58
2021 Honda Pilot	443	76.5	1.9
2021 Hyundai Palisade	444	76.7	1.9
2021 Ford Explorer	450	77.7	1.93
2021 Jeep Grand Cherokee	498	86.0	2.13
2021 Toyota Highlander	546	94.3	2.34

安全召回 (5)

SEATS:MID/REAR ASSEMBLY:RECLINER 案號 26V128000 · 2026-03-05

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.

風險: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.

處置: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.

TIRES 案號 24V452000 · 2024-06-18

摘要: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

風險: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.

處置: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案號 23V865000 · 2023-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

風險: An air bag that does not deploy during a crash increases the risk of injury.

處置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

STRUCTURE:BODY:BUMPERS 案號 23V720000 · 2023-10-26

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

風險: A detached front bumper cover can become a road hazard, increasing the risk of a crash.

處置: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案號 22V239000 · 2022-04-13

摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

風險: Driving with a deactivated stability control system increases the risk of a crash.

處置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.

怎麼查你的車有沒有未完成的召回 ›

調查

Pedestrian alert sounds 已結案

DP22005 · 缺陷請願 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 開啟 2023-01-27 · 已結案 2023-08-07 · 案號 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…