分析
前一年款（2019）每年 62.7 筆，比這一年款多。後一年款（2021）每年 91.0 筆，比這一年款多。2020 年款上路前兩年累積 46 筆申訴，比同年款車的平均低 19%。
最常見的問題類別是變速箱／動力系統（佔申訴 37.4%），其次是安全氣囊與安全帶（12.6%）與煞車（10.7%）。變速箱／動力系統類申訴在這裡的比例是全部追蹤車款的 3.2 倍。在變速箱／動力系統類申訴裡，車主最常提到 “transmission”、“whining”、“noise”、“whine”與“t-sb”。有 15 筆申訴（4.7%）提到碰撞或起火；車主通報 20 人受傷、0 人死亡。
一半的事故發生在年款起算 56 個月內；最集中的時期是五年以後（佔 43%）。近 12 個月新增 102 筆申訴，前 12 個月是 85 筆，速度大致平穩。
NHTSA 列出這個年款 5 件安全召回。 有 33% 的申訴落在召回已處理的零件範圍。有 1 件 NHTSA 缺陷調查涵蓋這個年款，最近一件是「Pedestrian alert sounds」（2023-01-27 開啟，已於 2023-08-07 結案）。
安全召回 (5)
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案號 23V865000 · 2023-12-20
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
風險: An air bag that does not deploy during a crash increases the risk of injury.
處置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
STRUCTURE:BODY:BUMPERS 案號 23V720000 · 2023-10-26
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
風險: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
處置: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案號 22V239000 · 2022-04-13
摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
風險: Driving with a deactivated stability control system increases the risk of a crash.
處置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
AIR BAGS 案號 20V633000 · 2020-10-14
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
風險: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
處置: Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
FUEL SYSTEM, GASOLINE:DELIVERY 案號 20V162000 · 2020-03-19
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
風險: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
處置: Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
怎麼查你的車有沒有未完成的召回 ›
常見問題
2020 年款 Toyota Highlander 有多少申訴？
NHTSA 收到 2020 年款 Toyota Highlander 共 318 筆申訴，約每車齡年 47.6 筆。
2020 年款 Toyota Highlander 最常見的問題是什麼？
最常見的類別是變速箱／動力系統，佔申訴的 37.4%。
2020 年款 Toyota Highlander 有召回嗎？
NHTSA 列出這個年款 5 件安全召回。 有 1 件 NHTSA 缺陷調查涵蓋這個年款，最近一件是「Pedestrian alert sounds」（2023-01-27 開啟，已於 2023-08-07 結案）。
2020 年款 Toyota Highlander 現在還有人在申訴嗎？
近 12 個月新增 102 筆申訴，前 12 個月是 85 筆，速度大致平穩。
2020 年款 Toyota Highlander 跟同類車比起來如何？
NHTSA 收到 2020 年款 Toyota Highlander 的車主申訴共 318 筆，換算每車齡年 47.6 筆，以同車齡的車來說申訴數屬一般水準（申訴指數 1.13；1.00 為全部追蹤車款的平均）。在我們追蹤的 82 款 2020 年款車中，它的每年申訴數由少到多排第 63 名。與 Toyota 其他車款相比，它的申訴率高 40%；與其他中型 SUV相比則低 10%。