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2018 年款 Toyota Highlander 問題、申訴與召回

較少 升溫

NHTSA 收到 2018 年款 Toyota Highlander 的車主申訴共 269 筆,換算每車齡年 31.0 筆,以同車齡的車來說申訴比一般車少(申訴指數 0.74;1.00 為全部追蹤車款的平均)。在我們追蹤的 73 款 2018 年款車中,它的每年申訴數由少到多排第 41 名。與 Toyota 其他車款相比,它的申訴率低 9%;與其他中型 SUV相比則低 42%。

數字只按上路時間標準化,沒有除以銷量:熱賣車款的申訴自然比冷門車款多,而且每筆申訴未經逐一查證。 計算方式

申訴提出日期介於 2018-01-27 與 2026-08-31 之間。 事故發生到提出申訴的中位延遲:9 天。

269申訴
31.0每車齡年申訴數
0.74申訴指數 對比全部追蹤車款
5召回
9.7%涉及碰撞或起火的比例
53近 12 個月

分析

後一年款(2019)每年 62.7 筆,比這一年款多。2018 年款上路前兩年累積 56 筆申訴,比同年款車的平均低 37%。

最常見的問題類別是變速箱/動力系統(佔申訴 21.6%),其次是煞車(19.3%)與引擎(12.6%)。變速箱/動力系統類申訴在這裡的比例是全部追蹤車款的 1.9 倍。在變速箱/動力系統類申訴裡,車主最常提到 “transmission”、“whining”、“support program”、“zjc”與“noise”。有 26 筆申訴(9.7%)提到碰撞或起火;車主通報 25 人受傷、0 人死亡。

一半的事故發生在年款起算 47 個月內;最集中的時期是五年以後(佔 41%)。近 12 個月新增 53 筆申訴,前 12 個月是 21 筆,申訴速度在升溫。

NHTSA 列出這個年款 5 件安全召回。 有 46% 的申訴落在召回已處理的零件範圍。有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Pedestrian alert sounds」(2023-01-27 開啟,已於 2023-08-07 結案)。

申訴指數

  • 對比全部追蹤車款0.74
  • 對比 Toyota 其他車款0.91
  • 對比其他 2018 年款0.63
  • 對比其他中型 SUV0.58
  • 上路前兩年的申訴數 · 對比同年款平均 (56)0.63
  • 第 41 名/共 73 · 2018排行 ›

1.00 代表與比較組相同;2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

Toyota Highlander 各年款問題、申訴與召回 ›

車主在抱怨什麼

  • 變速箱/動力系統58 · 21.6% · 1.86×
  • 煞車52 · 19.3% · 3.18×
  • 引擎34 · 12.6% · 0.57×
  • 內裝與配備26 · 9.7% · 1.08×
  • 燃油系統25 · 9.3% · 2.16×
  • 電系21 · 7.8% · 0.5×
  • 車身與結構16 · 5.9% · 0.64×
  • 安全氣囊與安全帶14 · 5.2% · 1.36×

對比全部車款: 1.00 = 全部車款平均

變速箱/動力系統 · 申訴中常見的詞

  • transmission54
  • whining21
  • support program12
  • zjc10
  • noise24
  • whine10

煞車 · 申訴中常見的詞

  • braking power15
  • power low15
  • brake37
  • vacuum12
  • safe place10
  • booster10

引擎 · 申訴中常見的詞

  • engine20
  • power low3
  • check10
  • shut restart3
  • leaking5
  • lot6

問題分類: 變速箱/動力系統 · 車身與結構 · 引擎 · 內裝與配備 · 煞車 · 安全氣囊與安全帶 · 燃油系統 · 電系 · 輪胎、輪圈與懸吊

申訴提出的年份

2018: 25 25 2018 2019: 31 31 2019 2020: 46 46 2020 2021: 26 26 2021 2022: 24 24 2022 2023: 25 25 2023 2024: 28 28 2024 2025: 24 24 2025 2026: 40 40 2026
  • 通報碰撞: 24
  • 通報起火: 2
  • 受傷: 25
  • 死亡: 0

事故發生時的車齡

  • 1 年內13.4%
  • 1–2 年11.9%
  • 2–3 年17.1%
  • 3–5 年16.7%
  • 5 年以上40.9%

事故車齡中位數: 47 個月

車主怎麼說

節錄自向 NHTSA 提出的申訴原文(英文),為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2018 · 中型 SUV

車款申訴每車齡年申訴數申訴指數
2018 Nissan Pathfinder778.90.21
2018 Dodge Durango22926.40.63
2018 Kia Sorento25229.10.69
2018 Toyota Highlander26931.00.74
2018 Hyundai Santa Fe42749.21.17
2018 Honda Pilot43750.41.2
2018 Chevrolet Traverse45752.71.25
2018 Ford Explorer72683.71.99
2018 Ford Edge80092.22.19
2018 Subaru Outback80793.02.21
2018 Jeep Grand Cherokee85398.32.34

安全召回 (5)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案號 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

風險: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

處置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案號 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

風險: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

處置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

ELECTRICAL SYSTEM 案號 18E107000 · 2018-11-27

摘要: Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).

風險: The ECM damage may result in the engine stalling, increasing the risk of a crash.

處置: Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM 案號 18V211000 · 2018-04-03

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.

風險: A sudden loss of braking assist can increase the risk of a crash.

處置: Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0K/JLD.

EQUIPMENT:OTHER:LABELS 案號 17V831000 · 2017-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

風險: An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.

處置: Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.

怎麼查你的車有沒有未完成的召回 ›

缺陷調查

常見問題

2018 年款 Toyota Highlander 有多少申訴?

NHTSA 收到 2018 年款 Toyota Highlander 共 269 筆申訴,約每車齡年 31.0 筆。

2018 年款 Toyota Highlander 最常見的問題是什麼?

最常見的類別是變速箱/動力系統,佔申訴的 21.6%。

2018 年款 Toyota Highlander 有召回嗎?

NHTSA 列出這個年款 5 件安全召回。 有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Pedestrian alert sounds」(2023-01-27 開啟,已於 2023-08-07 結案)。

2018 年款 Toyota Highlander 現在還有人在申訴嗎?

近 12 個月新增 53 筆申訴,前 12 個月是 21 筆,申訴速度在升溫。

2018 年款 Toyota Highlander 跟同類車比起來如何?

NHTSA 收到 2018 年款 Toyota Highlander 的車主申訴共 269 筆,換算每車齡年 31.0 筆,以同車齡的車來說申訴比一般車少(申訴指數 0.74;1.00 為全部追蹤車款的平均)。在我們追蹤的 73 款 2018 年款車中,它的每年申訴數由少到多排第 41 名。與 Toyota 其他車款相比,它的申訴率低 9%;與其他中型 SUV相比則低 42%。