InsightArise Cars美国车主投诉指数
简体中文

2018 款 Toyota Highlander 问题、投诉与召回

较少 升温

NHTSA 收到 2018 款 Toyota Highlander 的车主投诉共 269 条,折合每车龄年 31.0 条,以同车龄的车来说投诉比一般车少(投诉指数 0.74;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 41 名。与 Toyota 其他车型相比,它的投诉率低 9%;与其他中型 SUV相比则低 42%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-01-27 与 2026-08-31 之间。 事故发生到提交投诉的中位延迟:9 天。

269投诉
31.0每车龄年投诉数
0.74投诉指数 对比全部跟踪车型
5召回
9.7%涉及碰撞或起火的比例
53近 12 个月

分析

后一年款(2019)每年 62.7 条,比这一年款多。2018 款上路前两年累计 56 条投诉,比同年款车的平均低 37%。

最常见的问题类别是变速箱/动力系统(占投诉 21.6%),其次是刹车(19.3%)与发动机(12.6%)。变速箱/动力系统类投诉在这里的比例是全部跟踪车型的 1.9 倍。在变速箱/动力系统类投诉里,车主最常提到 “transmission”、“whining”、“support program”、“zjc”与“noise”。有 26 条投诉(9.7%)提到碰撞或起火;车主报告 25 人受伤、0 人死亡。

一半的事故发生在年款起算 47 个月内;最集中的时期是五年以后(占 41%)。近 12 个月新增 53 条投诉,前 12 个月是 21 条,投诉速度在升温。

NHTSA 列出该年款 5 项安全召回。 有 46% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

投诉指数

  • 对比全部跟踪车型0.74
  • 对比 Toyota 其他车型0.91
  • 对比其他 2018 年款0.63
  • 对比其他中型 SUV0.58
  • 上路前两年的投诉数 · 对比同年款平均 (56)0.63
  • 第 41 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 变速箱/动力系统58 · 21.6% · 1.86×
  • 刹车52 · 19.3% · 3.18×
  • 发动机34 · 12.6% · 0.57×
  • 内饰与配置26 · 9.7% · 1.08×
  • 燃油系统25 · 9.3% · 2.16×
  • 电气21 · 7.8% · 0.5×
  • 车身与结构16 · 5.9% · 0.64×
  • 安全气囊与安全带14 · 5.2% · 1.36×

对比全部车型: 1.00 = 全部车型平均

变速箱/动力系统 · 投诉中常见的词

  • transmission54
  • whining21
  • support program12
  • zjc10
  • noise24
  • whine10

刹车 · 投诉中常见的词

  • braking power15
  • power low15
  • brake37
  • vacuum12
  • safe place10
  • booster10

发动机 · 投诉中常见的词

  • engine20
  • power low3
  • check10
  • shut restart3
  • leaking5
  • lot6

问题分类: 变速箱/动力系统 · 车身与结构 · 发动机 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

2018: 25 25 2018 2019: 31 31 2019 2020: 46 46 2020 2021: 26 26 2021 2022: 24 24 2022 2023: 25 25 2023 2024: 28 28 2024 2025: 24 24 2025 2026: 40 40 2026
  • 报告碰撞: 24
  • 报告起火: 2
  • 受伤: 25
  • 死亡: 0

事故发生时的车龄

  • 1 年内13.4%
  • 1–2 年11.9%
  • 2–3 年17.1%
  • 3–5 年16.7%
  • 5 年以上40.9%

事故车龄中位数: 47 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2018 Nissan Pathfinder778.90.21
2018 Dodge Durango22926.40.63
2018 Kia Sorento25229.10.69
2018 Toyota Highlander26931.00.74
2018 Hyundai Santa Fe42749.21.17
2018 Honda Pilot43750.41.2
2018 Chevrolet Traverse45752.71.25
2018 Ford Explorer72683.71.99
2018 Ford Edge80092.22.19
2018 Subaru Outback80793.02.21
2018 Jeep Grand Cherokee85398.32.34

安全召回 (5)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

ELECTRICAL SYSTEM 案号 18E107000 · 2018-11-27

摘要: Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).

风险: The ECM damage may result in the engine stalling, increasing the risk of a crash.

处置: Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM 案号 18V211000 · 2018-04-03

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.

风险: A sudden loss of braking assist can increase the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0K/JLD.

EQUIPMENT:OTHER:LABELS 案号 17V831000 · 2017-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

风险: An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.

处置: Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Toyota Highlander 有多少投诉?

NHTSA 收到 2018 款 Toyota Highlander 共 269 条投诉,约每车龄年 31.0 条。

2018 款 Toyota Highlander 最常见的问题是什么?

最常见的类别是变速箱/动力系统,占投诉的 21.6%。

2018 款 Toyota Highlander 有召回吗?

NHTSA 列出该年款 5 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Pedestrian alert sounds”(2023-01-27 开启,已于 2023-08-07 结案)。

2018 款 Toyota Highlander 现在还有人在投诉吗?

近 12 个月新增 53 条投诉,前 12 个月是 21 条,投诉速度在升温。

2018 款 Toyota Highlander 跟同类车比起来如何?

NHTSA 收到 2018 款 Toyota Highlander 的车主投诉共 269 条,折合每车龄年 31.0 条,以同车龄的车来说投诉比一般车少(投诉指数 0.74;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 41 名。与 Toyota 其他车型相比,它的投诉率低 9%;与其他中型 SUV相比则低 42%。