2018 款 Toyota Highlander 问题、投诉与召回

较少升温

NHTSA 收到 2018 款 Toyota Highlander 的车主投诉共 273 条，折合每车龄年 31.1 条，投诉比一般车少（投诉指数 0.77；1.00 为全部跟踪车型的平均）。在我们跟踪的 76 款 2018 款车中，它的每年投诉数由少到多排第 44 名。与 Toyota 其他车型相比，它的投诉率低 9%；与其他中型 SUV相比则低 41%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2018-01-27 与 2026-10-04 之间。事故发生到提交投诉的中位延迟：9 天。

273投诉

31.1每车龄年投诉数

0.77投诉指数对比全部跟踪车型

5召回

9.5%涉及碰撞或起火的比例

55近 12 个月

分析

后一年款（2019）每年 63.9 条，比这一年款多。2018 款上路前两年累计 56 条投诉，比同年款车的平均低 35%。

最常见的问题类别是变速箱／动力系统（占投诉 22.7%），其次是刹车（19.0%）与发动机（12.5%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 1.9 倍。有 26 条投诉（9.5%）提到碰撞或起火；车主报告 25 人受伤、0 人死亡。

一半的事故发生在年款起算 49 个月内；最集中的时期是五年以后（占 42%）。近 12 个月新增 55 条投诉，前 12 个月是 21 条，增加 162%。

NHTSA 列出该年款 5 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型0.77
对比 Toyota 其他车型0.91
对比其他 2018 年款0.66
对比其他中型 SUV0.59
上路前两年的投诉数 · 对比同年款平均 (56)0.65
第 44 名／共 76 · 2018排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

201831.1 每年0.77
201963.9 每年1.58
202048.5 每年1.2
202194.3 每年2.34
202256.0 每年1.39
202351.5 每年1.28
202415.4 每年0.38
20255.6 每年0.14

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

变速箱／动力系统62 · 22.7% · 1.94×
刹车52 · 19.0% · 3.15×
发动机34 · 12.5% · 0.56×
未指明或其他26 · 9.5% · 1.06×
燃油系统25 · 9.2% · 2.12×
电气21 · 7.7% · 0.49×
车身与结构16 · 5.9% · 0.65×
安全气囊与安全带14 · 5.1% · 1.34×

对比全部车型: 1.00 = 全部车型平均

问题分类: 变速箱／动力系统 · 车身与结构 · 发动机 · 未指明或其他 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

报告碰撞: 24
报告起火: 2
受伤: 25
死亡: 0

事故发生时的车龄

1 年内13.2%
1–2 年11.7%
2–3 年16.8%
3–5 年16.5%
5 年以上41.8%

事故车龄中位数: 49 个月

车主怎么说

The Pre-Collision System (PCS) failed to engage the automatic emergency braking during a stop-and-go traffic, thereby, resulting in rear-ending the vehicle ahead of our 2018 Highlander Limited vehicle.

驾驶辅助系统 · 2026-08-23 · ODI 11758854 · 碰撞
I was parking my car and was almost to the gray slab to stop when the car suddenly surged forward! It felt like an airplane taking off. I hit a brick building. Somehow my nose was broken, and I was bleeding profusely.

未指明或其他 · 2026-07-24 · ODI 11752659 · 碰撞
I took my car in to the dealer for a noticable hum sound that was staying to occur. UA80 transmission model has been determined to be failing by the dealership that I took it to. They determined there's metal flakes showing in the fluid.

变速箱／动力系统 · 2026-10-04 · ODI 11768866
The contact owns a 2018 Toyota Highlander. The contact stated that while driving 75 MPH, there was an audible chime followed by the message "Transmission Overheating". The vehicle started jerking and hesitating while depressing the accelerator pedal.

变速箱／动力系统 · 2026-09-30 · ODI 11768129
The position of the screen monitor for the backup camera is hard to see when the sun creates a glare on the front windshield.

未指明或其他 · 2026-08-26 · ODI 11759618

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 中型 SUV

车型	投诉	每车龄年投诉数	投诉指数
2018 Nissan Pathfinder	77	8.8	0.22
2018 Dodge Durango	233	26.5	0.66
2018 Kia Sorento	255	29.0	0.72
2018 Toyota Highlander	273	31.1	0.77
2018 Hyundai Santa Fe	432	49.2	1.22
2018 Honda Pilot	440	50.1	1.24
2018 Chevrolet Traverse	463	52.7	1.31
2018 Ford Explorer	735	83.6	2.07
2018 Subaru Outback	814	92.6	2.29
2018 Ford Edge	839	95.5	2.37
2018 Jeep Grand Cherokee	855	97.3	2.41

安全召回 (5)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

ELECTRICAL SYSTEM 案号 18E107000 · 2018-11-27

摘要: Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).

风险: The ECM damage may result in the engine stalling, increasing the risk of a crash.

处置: Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM 案号 18V211000 · 2018-04-03

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.

风险: A sudden loss of braking assist can increase the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0K/JLD.

EQUIPMENT:OTHER:LABELS 案号 17V831000 · 2017-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

风险: An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.

处置: Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…