InsightArise Cars美国车主投诉指数
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2018 款 Ford Explorer 问题、投诉与召回

较多 平稳

NHTSA 收到 2018 款 Ford Explorer 的车主投诉共 726 条,折合每车龄年 83.7 条,以同车龄的车来说投诉比一般车多(投诉指数 1.99;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 60 名。与 Ford 其他车型相比,它的投诉率高 54%;与其他中型 SUV相比则高 58%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2018-02-12 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟:20 天。

726投诉
83.7每车龄年投诉数
1.99投诉指数 对比全部跟踪车型
7召回
3.0%涉及碰撞或起火的比例
142近 12 个月

分析

后一年款(2019)每年 37.9 条,比这一年款少。2018 款上路前两年累计 83 条投诉,比同年款车的平均低 7%。

最常见的问题类别是车身与结构(占投诉 40.8%),其次是内饰与配置(16.5%)与发动机(16.3%)。车身与结构类投诉在这里的比例是全部跟踪车型的 4.5 倍。在车身与结构类投诉里,车主最常提到 “notification structure”、“structure recall”、“trim”、“a-pillar”与“received notification”。有 22 条投诉(3.0%)提到碰撞或起火;车主报告 12 人受伤、0 人死亡。

一半的事故发生在年款起算 72 个月内;最集中的时期是五年以后(占 68%)。近 12 个月新增 142 条投诉,前 12 个月是 179 条,速度大致平稳。

NHTSA 列出该年款 7 项安全召回。 有 64% 的投诉落在召回已处理的部件范围。有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Windshield trim molding Item detachment”(2023-01-27 开启,已于 2024-02-08 结案)。

投诉指数

  • 对比全部跟踪车型1.99
  • 对比 Ford 其他车型1.54
  • 对比其他 2018 年款1.7
  • 对比其他中型 SUV1.58
  • 上路前两年的投诉数 · 对比同年款平均 (83)0.93
  • 第 60 名/共 73 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201883.7 每年1.99
  • 201937.9 每年0.9
  • 2020180.2 每年4.28
  • 202174.0 每年1.76
  • 202255.6 每年1.32
  • 202329.1 每年0.69
  • 20247.1 每年0.17
  • 202557.4 每年1.36

Ford Explorer 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 车身与结构296 · 40.8% · 4.45×
  • 内饰与配置120 · 16.5% · 1.84×
  • 发动机118 · 16.3% · 0.73×
  • 电气63 · 8.7% · 0.55×
  • 变速箱/动力系统35 · 4.8% · 0.41×
  • 轮胎、轮毂与悬挂34 · 4.7% · 1.89×
  • 转向16 · 2.2% · 0.34×
  • 燃油系统14 · 1.9% · 0.44×

对比全部车型: 1.00 = 全部车型平均

车身与结构 · 投诉中常见的词

  • notification structure130
  • structure recall120
  • trim122
  • a-pillar81
  • received notification134
  • detached81

内饰与配置 · 投诉中常见的词

  • trim25
  • cabin19
  • windshield33
  • exhaust19
  • smell18
  • a-pillar9

发动机 · 投诉中常见的词

  • water pump32
  • coolant33
  • engine67
  • exhaust22
  • independent25
  • overheated11

问题分类: 变速箱/动力系统 · 车身与结构 · 电气 · 内饰与配置 · 发动机 · 刹车 · 轮胎、轮毂与悬挂 · 燃油系统 · 转向 · 安全气囊与安全带 · 灯光 · 驾驶辅助系统

投诉提交的年份

2018: 40 40 2018 2019: 43 43 2019 2020: 37 37 2020 2021: 38 38 2021 2022: 41 41 2022 2023: 123 123 2023 2024: 134 134 2024 2025: 190 190 2025 2026: 80 80 2026
  • 报告碰撞: 15
  • 报告起火: 7
  • 受伤: 12
  • 死亡: 0

事故发生时的车龄

  • 1 年内7.0%
  • 1–2 年5.9%
  • 2–3 年4.8%
  • 3–5 年13.8%
  • 5 年以上68.5%

事故车龄中位数: 72 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2018 Nissan Pathfinder778.90.21
2018 Dodge Durango22926.40.63
2018 Kia Sorento25229.10.69
2018 Toyota Highlander26931.00.74
2018 Hyundai Santa Fe42749.21.17
2018 Honda Pilot43750.41.2
2018 Chevrolet Traverse45752.71.25
2018 Ford Explorer72683.71.99
2018 Ford Edge80092.22.19
2018 Subaru Outback80793.02.21
2018 Jeep Grand Cherokee85398.32.34

安全召回 (7)

STRUCTURE:BODY 案号 26V448000 · 2026-07-14

摘要: Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.

风险: A detached roof rail cover can create a road hazard, increasing the risk of a crash.

处置: Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

SUSPENSION:REAR 案号 26V101000 · 2026-02-20

摘要: Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.

风险: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.

处置: Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.

EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER 案号 25V685000 · 2025-10-10

摘要: Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

风险: An electrical short circuit can increase the risk of a fire.

处置: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.

STRUCTURE:BODY:ROOF AND PILLARS 案号 24V031000 · 2024-01-19

摘要: Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

风险: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

处置: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.

STRUCTURE:BODY 案号 21V316000 · 2021-05-05

摘要: Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

风险: A detached roof rail cover can create a road hazard, increasing the risk of a crash.

处置: Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.

SEATS:FRONT ASSEMBLY:RECLINER 案号 19V633000 · 2019-08-28

摘要: Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."

风险: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.

处置: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.

FUEL SYSTEM, GASOLINE 案号 18V807000 · 2018-11-14

摘要: Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.

风险: A fuel leak in the presence of an ignition source can increase the risk of a fire.

处置: Ford will notify owners, and dealers will replace the fuel line assembly, free of charge. The recall began December 7, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S35.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2018 款 Ford Explorer 有多少投诉?

NHTSA 收到 2018 款 Ford Explorer 共 726 条投诉,约每车龄年 83.7 条。

2018 款 Ford Explorer 最常见的问题是什么?

最常见的类别是车身与结构,占投诉的 40.8%。

2018 款 Ford Explorer 有召回吗?

NHTSA 列出该年款 7 项安全召回。 有 2 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Windshield trim molding Item detachment”(2023-01-27 开启,已于 2024-02-08 结案)。

2018 款 Ford Explorer 现在还有人在投诉吗?

近 12 个月新增 142 条投诉,前 12 个月是 179 条,速度大致平稳。

2018 款 Ford Explorer 跟同类车比起来如何?

NHTSA 收到 2018 款 Ford Explorer 的车主投诉共 726 条,折合每车龄年 83.7 条,以同车龄的车来说投诉比一般车多(投诉指数 1.99;1.00 为全部跟踪车型的平均)。在我们跟踪的 73 款 2018 款车中,它的每年投诉数由少到多排第 60 名。与 Ford 其他车型相比,它的投诉率高 54%;与其他中型 SUV相比则高 58%。