InsightArise Cars美国车主投诉指数
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Ford Explorer 电气问题

0.86 对比全部车型 平稳

Ford Explorer 的 3,122 条投诉中有 425 条(13.6%)与电气有关,是这款车第三大的问题类别。这个比例是全部跟踪车型电气类占比的 0.9 倍。

425投诉 · 电气
13.6%占投诉比例
0.86×对比全部车型
71近 12 个月
5.9%涉及碰撞或起火的比例
14相关召回

分析

按年款看,电气类投诉以 2020 款最多(208 条,占该年款投诉 17%),2024 款最少(2 条)。近 12 个月新增 71 条电气类投诉,前 12 个月是 73 条,速度大致平稳。

车主最常描述:“camera”、“blue”、“screen”、“prevention”与“reverse”。其中 25 条(5.9%)提到碰撞或起火,并报告 6 人受伤、0 人死亡。

有 14 项召回案与该类别有关,最近一项是 26V165000(2026-03-19,涵盖 2025 款)。

各年款

2018: 63 63 2018 2019: 19 19 2019 2020: 208 208 2020 2021: 62 62 2021 2022: 40 40 2022 2023: 15 15 2023 2024: 2 2 2024 2025: 16 16 2025
年款投诉占投诉比例
2018638.7%
2019196.5%
202020817.3%
20216214.8%
20224015.4%
20231514.0%
2024210.5%
20251616.7%

投诉提交的年份

2018: 1 1 2018 2019: 5 5 2019 2020: 30 30 2020 2021: 46 46 2021 2022: 43 43 2022 2023: 111 111 2023 2024: 61 61 2024 2025: 82 82 2025 2026: 46 46 2026

近 12 个月: 71 · 前 12 个月: 73

投诉中常见的词

  • camera177
  • blue101
  • screen131
  • prevention61
  • reverse89
  • backup49

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

相关召回

BACK OVER PREVENTION:SOFTWARE 案号 26V165000 · 2026-03-19 · 年款: 2025

摘要: Ford Motor Company (Ford) is recalling certain 2022-2025 Lincoln Navigator, 2024-2025 Lincoln Nautilus, 2025 Lincoln Aviator and Explorer vehicles. The Image Processing Module A (IPMA) may experience multiple unexpected resets, resulting in loss of the rearview camera image and advanced driver assistance (ADAS) features, including pre-collision assist, lane-keeping assist, and blind-spot monitoring.

处置: The Image Processing Module A software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. This is a Phased campaign. Phase 1 will include 2025 Aviator, 2025 Explorer, 2025 Nautilus notified owners on 4/13/2026. Phase 2 will include 2025 Navigator will notify owners on or about 4/20/2026. Phase 3 will include 2022-2024 Navigator will notify owners on or about 6/8/2026. Phase 4 will include 2024 Nautilus will notify owners on or about 6/22/2026. Owner notification letters were mailed April 13, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S21. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 25, 2026.

BACK OVER PREVENTION:SOFTWARE 案号 26V123000 · 2026-03-03 · 年款: 2020, 2021, 2022, 2023, 2024

摘要: Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

处置: Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.

BACK OVER PREVENTION:SOFTWARE 案号 25V442000 · 2025-06-27 · 年款: 2020, 2021, 2022, 2023, 2024

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

处置: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

BACK OVER PREVENTION:SOFTWARE 案号 25V159000 · 2025-03-14 · 年款: 2020, 2021, 2022, 2023

摘要: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.

处置: Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.

BACK OVER PREVENTION:SOFTWARE 案号 24V801000 · 2024-10-25 · 年款: 2025

摘要: Ford Motor Company (Ford) is recalling certain 2025 Explorer and Lincoln Aviator vehicles. The rearview camera image may fail when the vehicle speed reaches 10 MPH or greater. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

处置: The accessory protocol interface module (APIM) software will be updated through an over-the-air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed on March 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C34.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V188000 · 2024-03-08 · 年款: 2020

摘要: Ford Motor Company (Ford) is recalling certain 2020 Explorer vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

处置: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed April 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19. This recall is an expansion of NHTSA recall numbers 20V-575 and 22V-252.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 23V686000 · 2023-10-13 · 年款: 2023

摘要: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with a standard rearview camera. Due to a manufacturing error in the wire harness, the rearview camera may display a blue image on the SYNC screen when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

处置: Dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge. Owner notification letters were mailed November 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C31.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 23V626000 · 2023-09-08 · 年款: 2020, 2021, 2022

摘要: Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.

处置: Dealers will perform a Battery Energy Control Module (BECM) diagnostic test and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on April 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S53.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 23V342000 · 2023-05-12 · 年款: 2020, 2021, 2022, 2023

摘要: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

处置: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 23V305000 · 2023-04-28 · 年款: 2020, 2021, 2022

摘要: Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

处置: Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 23V022000 · 2023-01-23 · 年款: 2020, 2021, 2022, 2023

摘要: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.

处置: Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.

BACK OVER PREVENTION:SOFTWARE 案号 21V735000 · 2021-09-22 · 年款: 2020, 2021

摘要: Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.

处置: Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V575000 · 2020-09-23 · 年款: 2020

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

处置: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

ELECTRICAL SYSTEM:WIRING 案号 19V687000 · 2019-09-30 · 年款: 2020

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford Explorer vehicles equipped with 2.3L or 3.3L engines. The wiring harness may not have been properly secured and may contact the air conditioner compressor (A/C) pulley, potentially damaging the harness or the A/C belt.

处置: Ford will notify owners, and dealers will install a tie strap to the wiring harness at the hand shock tower clip, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S32.

问题分类 · Ford Explorer

Ford Explorer 各年款问题、投诉与召回 ›

延伸阅读

常见问题

Ford Explorer 的电气问题常见吗?

Ford Explorer 的 3,122 条投诉中有 425 条(13.6%)与电气有关,是这款车第三大的问题类别。这个比例是全部跟踪车型电气类占比的 0.9 倍。

Ford Explorer 哪些年款的电气投诉最多?

按年款看,电气类投诉以 2020 款最多(208 条,占该年款投诉 17%),2024 款最少(2 条)。

Ford Explorer 的电气问题有召回吗?

有 14 项召回案与该类别有关,最近一项是 26V165000(2026-03-19,涵盖 2025 款)。