InsightArise Cars美国车主投诉指数
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2024 款 Ford Explorer 问题、投诉与召回

少很多 近期投诉太少,无法判断

NHTSA 收到 2024 款 Ford Explorer 的车主投诉共 21 条,折合每车龄年 7.5 条,投诉比一般车少很多(投诉指数 0.19;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 10 名。与 Ford 其他车型相比,它的投诉率低 85%;与其他中型 SUV相比则低 86%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

数据有限:投诉不到 30 条,占比与指数不稳定。

投诉提交日期介于 2024-04-09 与 2026-09-22 之间。 事故发生到提交投诉的中位延迟:14 天。

21投诉
7.5每车龄年投诉数
0.19投诉指数 对比全部跟踪车型
10召回
14.3%涉及碰撞或起火的比例
10近 12 个月

分析

前一年款(2023)每年 29.6 条,比这一年款多。后一年款(2025)每年 58.7 条,比这一年款多。2024 款上路前两年累计 13 条投诉,比同年款车的平均低 82%。

最常见的问题类别是车身与结构(占投诉 19.0%),其次是安全气囊与安全带(14.3%)与驾驶辅助系统(14.3%)。车身与结构类投诉在这里的比例是全部跟踪车型的 2.1 倍。有 3 条投诉(14.3%)提到碰撞或起火;车主报告 4 人受伤、0 人死亡。

一半的事故发生在年款起算 12 个月内;最集中的时期是第一年(占 43%)。近 12 个月新增 10 条投诉。

NHTSA 列出该年款 10 项安全召回。

投诉指数

  • 对比全部跟踪车型0.19
  • 对比 Ford 其他车型0.15
  • 对比其他 2024 年款0.19
  • 对比其他中型 SUV0.14
  • 上路前两年的投诉数 · 对比同年款平均 (13)0.18
  • 第 10 名/共 89 · 2024排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201883.6 每年2.07
  • 201938.4 每年0.95
  • 2020181.9 每年4.51
  • 202177.7 每年1.93
  • 202256.6 每年1.4
  • 202329.6 每年0.73
  • 20247.5 每年0.19
  • 202558.7 每年1.45
  • 202642.0 每年1.04

Ford Explorer 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 车身与结构4 · 19.0% · 2.09×
  • 安全气囊与安全带3 · 14.3% · 3.77×
  • 驾驶辅助系统3 · 14.3% · 2.5×
  • 未指明或其他3 · 14.3% · 1.59×
  • 电气2 · 9.5% · 0.6×
  • 转向2 · 9.5% · 1.48×
  • 发动机1 · 4.8% · 0.22×
  • 变速箱/动力系统1 · 4.8% · 0.41×

对比全部车型: 1.00 = 全部车型平均

问题分类: 变速箱/动力系统 · 车身与结构 · 电气 · 未指明或其他 · 发动机 · 刹车 · 轮胎、轮毂与悬挂 · 燃油系统 · 安全气囊与安全带 · 转向 · 灯光 · 驾驶辅助系统

投诉提交的年份

2024: 7 7 2024 2025: 6 6 2025 2026: 8 8 2026
  • 报告碰撞: 2
  • 报告起火: 1
  • 受伤: 4
  • 死亡: 0

事故发生时的车龄

  • 1 年内42.9%
  • 1–2 年23.8%
  • 2–3 年33.3%
  • 3–5 年尚未到
  • 5 年以上尚未到

事故车龄中位数: 12 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2024 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2024 Dodge Durango145.00.12
2024 Honda Passport196.80.17
2024 Ford Explorer217.50.19
2024 Toyota Highlander4315.40.38
2024 Ford Edge4415.80.39
2024 Kia Sorento5017.90.44
2024 Nissan Pathfinder8530.50.76
2024 Subaru Outback9935.50.88
2024 Honda Pilot11641.61.03
2024 Chevrolet Traverse14050.21.24
2024 Hyundai Santa Fe19068.11.69
2024 Kia Telluride22078.91.96
2024 Jeep Grand Cherokee313112.22.78
2024 Hyundai Palisade392140.53.48

安全召回 (10)

SEATS:MID/REAR ASSEMBLY 案号 26V451000 · 2026-07-14

摘要: Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.

风险: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Lincoln Aviator owner notification letters were mailed August 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 26V371000 · 2026-06-09

摘要: Ford Motor Company (Ford) is recalling certain 2024 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.

风险: A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.

处置: Dealers will inspect for park system damage and replace the park system components as necessary, free of charge. Owner notification letters were mailed June 24, 2026. Owners may contact customer service at 1-866-436-7332. Ford's number for this recall is 26S39. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 12, 2026.

SEAT BELTS 案号 26V159000 · 2026-03-17

摘要: Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.

风险: A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.

BACK OVER PREVENTION:SOFTWARE 案号 26V123000 · 2026-03-03

摘要: Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.

EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER 案号 26V012000 · 2026-01-15

摘要: Ford Motor Company (Ford) is recalling certain 2016-2018 Focus, 2019 Explorer, and 2024 Explorer vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

风险: An electrical short circuit can increase the risk of a fire.

处置: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed February 13, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026. This recall expands previous recall number 25V685.

TRAILER HITCHES 案号 25V687000 · 2025-10-10

摘要: Ford Motor Company (Ford) is recalling certain 2024-2026 Explorer and 2024-2026 Lincoln Aviator vehicles. The trailer hitch assembly bolts may be loose.

风险: While towing a trailer, loose trailer hitch bolts can cause a loss of vehicle handling and control, or cause the trailer to detach. Either of these conditions can increase the risk of a crash.

处置: Dealers will inspect and tighten the trailer hitch bolts, or replace them as necessary, free of charge. Owner notification letters were mailed October 29, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA3. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.

BACK OVER PREVENTION:SOFTWARE 案号 25V442000 · 2025-06-27

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

风险: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

处置: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

SEATS:MID/REAR ASSEMBLY 案号 25V393000 · 2025-06-13

摘要: Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.

风险: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.

处置: Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.

EQUIPMENT:OTHER:LABELS 案号 24V852000 · 2024-11-08

摘要: Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.

处置: Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.

HYBRID PROPULSION SYSTEM 案号 24V685000 · 2024-09-13

摘要: Ford Motor Company (Ford) is recalling certain 2024 Ford Explorer vehicles equipped with 3.3L Hybrid engines. The 12-Volt battery cable may chafe against the Belt-integrated Starter Generat (BiSG) and short circuit.

风险: A short circuit increases the risk of a fire.

处置: Dealers will install a tie strap between the battery cable and high voltage cable, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S61.

怎么查你的车有没有未完成的召回 ›

调查

跟踪的年款没有 NHTSA 调查。