InsightArise Cars美国车主投诉指数
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2024 款 Toyota Highlander 问题、投诉与召回

少很多 升温

NHTSA 收到 2024 款 Toyota Highlander 的车主投诉共 43 条,折合每车龄年 15.4 条,投诉比一般车少很多(投诉指数 0.38;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 29 名。与 Toyota 其他车型相比,它的投诉率低 55%;与其他中型 SUV相比则低 71%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2024-03-31 与 2026-10-07 之间。 事故发生到提交投诉的中位延迟:44 天。

43投诉
15.4每车龄年投诉数
0.38投诉指数 对比全部跟踪车型
7召回
9.3%涉及碰撞或起火的比例
23近 12 个月

分析

前一年款(2023)每年 51.5 条,比这一年款多。后一年款(2025)每年 5.6 条,比这一年款少。2024 款上路前两年累计 24 条投诉,比同年款车的平均低 66%。

最常见的问题类别是未指明或其他(占投诉 16.3%),其次是电气(14.0%)与刹车(14.0%)。未指明或其他类投诉在这里的比例是全部跟踪车型的 1.8 倍。有 4 条投诉(9.3%)提到碰撞或起火;车主报告 5 人受伤、0 人死亡。

一半的事故发生在年款起算 17 个月内;最集中的时期是第一年(占 35%)。近 12 个月新增 23 条投诉,前 12 个月是 13 条,增加 77%。

NHTSA 列出该年款 7 项安全召回。

投诉指数

  • 对比全部跟踪车型0.38
  • 对比 Toyota 其他车型0.45
  • 对比其他 2024 年款0.4
  • 对比其他中型 SUV0.29
  • 上路前两年的投诉数 · 对比同年款平均 (24)0.34
  • 第 29 名/共 89 · 2024排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 未指明或其他7 · 16.3% · 1.81×
  • 电气6 · 14.0% · 0.89×
  • 刹车6 · 14.0% · 2.32×
  • 燃油系统6 · 14.0% · 3.23×
  • 发动机5 · 11.6% · 0.52×
  • 车身与结构5 · 11.6% · 1.27×
  • 其他3 · 7.0% · 3.79×
  • 变速箱/动力系统2 · 4.7% · 0.4×

对比全部车型: 1.00 = 全部车型平均

问题分类: 变速箱/动力系统 · 车身与结构 · 发动机 · 未指明或其他 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

2024: 7 7 2024 2025: 17 17 2025 2026: 19 19 2026
  • 报告碰撞: 4
  • 报告起火: 0
  • 受伤: 5
  • 死亡: 0

事故发生时的车龄

  • 1 年内34.9%
  • 1–2 年32.6%
  • 2–3 年32.6%
  • 3–5 年尚未到
  • 5 年以上尚未到

事故车龄中位数: 17 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2024 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2024 Dodge Durango145.00.12
2024 Honda Passport196.80.17
2024 Ford Explorer217.50.19
2024 Toyota Highlander4315.40.38
2024 Ford Edge4415.80.39
2024 Kia Sorento5017.90.44
2024 Nissan Pathfinder8530.50.76
2024 Subaru Outback9935.50.88
2024 Honda Pilot11641.61.03
2024 Chevrolet Traverse14050.21.24
2024 Hyundai Santa Fe19068.11.69
2024 Kia Telluride22078.91.96
2024 Jeep Grand Cherokee313112.22.78
2024 Hyundai Palisade392140.53.48

安全召回 (7)

SEATS:MID/REAR ASSEMBLY:RECLINER 案号 26V128000 · 2026-03-05

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.

风险: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.

处置: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.

SEAT BELTS:REAR/OTHER:ANCHORAGE 案号 25V872000 · 2025-12-17

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024-2025 Highlander and Highlander Hybrid vehicles. The third row center seat belt roof anchor may have been installed at an incorrect angle, preventing the seat belt from properly restraining the occupant.

风险: A seat belt that does not properly restrain an occupant increases the risk of injury during a crash.

处置: Dealers will reinstall the seat belt anchor with a new bolt, free of charge. Owner notification letters were mailed January 27, 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 25TA16.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 25V744000 · 2025-10-30

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.

处置: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL 案号 25V595000 · 2025-09-11

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.

风险: An instrument panel display that does not show critical information can increase the risk of a crash or injury.

处置: Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.

EQUIPMENT:OTHER:LABELS 案号 24V548000 · 2024-07-23

摘要: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.

处置: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.

TIRES 案号 24V452000 · 2024-06-18

摘要: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.

处置: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.

TIRES 案号 24V419000 · 2024-06-06

摘要: Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

风险: Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.

处置: GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.

怎么查你的车有没有未完成的召回 ›

调查

跟踪的年款没有 NHTSA 调查。