2019 款 Toyota Highlander 问题、投诉与召回

较多升温

NHTSA 收到 2019 款 Toyota Highlander 的车主投诉共 498 条，折合每车龄年 63.9 条，投诉比一般车多（投诉指数 1.58；1.00 为全部跟踪车型的平均）。在我们跟踪的 78 款 2019 款车中，它的每年投诉数由少到多排第 60 名。与 Toyota 其他车型相比，它的投诉率高 87%；与其他中型 SUV相比则高 22%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2018-11-18 与 2026-10-07 之间。事故发生到提交投诉的中位延迟：12 天。

498投诉

63.9每车龄年投诉数

1.58投诉指数对比全部跟踪车型

3召回

4.6%涉及碰撞或起火的比例

146近 12 个月

分析

前一年款（2018）每年 31.1 条，比这一年款少。后一年款（2020）每年 48.5 条，比这一年款少。2019 款上路前两年累计 119 条投诉，比同年款车的平均高 50%。

最常见的问题类别是变速箱／动力系统（占投诉 37.3%），其次是燃油系统（15.1%）与发动机（14.9%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 3.2 倍。有 23 条投诉（4.6%）提到碰撞或起火；车主报告 18 人受伤、0 人死亡。

一半的事故发生在年款起算 66 个月内；最集中的时期是五年以后（占 55%）。近 12 个月新增 146 条投诉，前 12 个月是 102 条，增加 43%。

NHTSA 列出该年款 3 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型1.58
对比 Toyota 其他车型1.87
对比其他 2019 年款1.42
对比其他中型 SUV1.22
上路前两年的投诉数 · 对比同年款平均 (119)1.5
第 60 名／共 78 · 2019排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

201831.1 每年0.77
201963.9 每年1.58
202048.5 每年1.2
202194.3 每年2.34
202256.0 每年1.39
202351.5 每年1.28
202415.4 每年0.38
20255.6 每年0.14

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

变速箱／动力系统186 · 37.3% · 3.19×
燃油系统75 · 15.1% · 3.48×
发动机74 · 14.9% · 0.67×
未指明或其他53 · 10.6% · 1.18×
电气36 · 7.2% · 0.46×
车身与结构18 · 3.6% · 0.4×
安全气囊与安全带16 · 3.2% · 0.84×
刹车13 · 2.6% · 0.43×

对比全部车型: 1.00 = 全部车型平均

问题分类: 变速箱／动力系统 · 车身与结构 · 发动机 · 未指明或其他 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

报告碰撞: 22
报告起火: 1
受伤: 18
死亡: 0

事故发生时的车龄

1 年内10.2%
1–2 年17.1%
2–3 年6.0%
3–5 年12.0%
5 年以上54.6%

事故车龄中位数: 66 个月

车主怎么说

I had just driven up a steep driveway and made a slightly sharper than 90 degree turn at a very low speed to pull into a home parking spot when the car lunged forward suddenly and slammed into the stone wall of the house at a high speed.

刹车 · 2025-08-06 · ODI 11678769 · 碰撞
The contact owned a 2019 Toyota Highlander. The contact stated that while his wife was driving at low speeds in a parking area, she briefly lost control only coming to a stop after colliding with a light pole. The air bags did not deploy.

安全气囊与安全带 · 2025-03-03 · ODI 11646013 · 碰撞
While driving along, the car suddenly begun not too shift in the middle of an intersection. Fortunately for me, this occurred in the middle of the night when there were not many cars around, otherwise serious injury would likely have occurred since it was in…

变速箱／动力系统 · 2026-10-07 · ODI 11769486
The contact owns a 2019 Toyota Highlander. The contact stated that driving the vehicle lost power and failed to properly accelerate while depressing the accelerator pedal.

变速箱／动力系统 · 2026-10-07 · ODI 11769592
Vehicle engine is running rough and threatened to stall in traffic due to a failed low-pressure fuel pump. This model year is under a major fuel pump recall, but my VIN was excluded. The gauge isn't reading correctly either

燃油系统 · 2026-10-01 · ODI 11768396

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 中型 SUV

车型	投诉	每车龄年投诉数	投诉指数
2019 Nissan Pathfinder	76	9.8	0.24
2019 Dodge Durango	143	18.4	0.46
2019 Hyundai Santa Fe	227	29.1	0.72
2019 Honda Passport	280	35.9	0.89
2019 Ford Explorer	299	38.4	0.95
2019 Jeep Grand Cherokee	370	47.5	1.18
2019 Chevrolet Traverse	411	52.8	1.31
2019 Kia Sorento	430	55.2	1.37
2019 Toyota Highlander	498	63.9	1.58
2019 Ford Edge	770	98.9	2.45
2019 Honda Pilot	912	117.1	2.9
2019 Subaru Outback	1,036	133.0	3.3

安全召回 (3)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

EQUIPMENT:OTHER:LABELS 案号 19V244000 · 2019-03-27

摘要: Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

风险: If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

处置: GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…