2019 款 Toyota Highlander 问题、投诉与召回

较多升温

NHTSA 收到 2019 款 Toyota Highlander 的车主投诉共 481 条，折合每车龄年 62.7 条，以同车龄的车来说投诉比一般车多（投诉指数 1.49；1.00 为全部跟踪车型的平均）。在我们跟踪的 76 款 2019 款车中，它的每年投诉数由少到多排第 58 名。与 Toyota 其他车型相比，它的投诉率高 84%；与其他中型 SUV相比则高 18%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2018-11-18 与 2026-09-02 之间。事故发生到提交投诉的中位延迟：12 天。

481投诉

62.7每车龄年投诉数

1.49投诉指数对比全部跟踪车型

3召回

4.8%涉及碰撞或起火的比例

149近 12 个月

分析

前一年款（2018）每年 31.0 条，比这一年款少。后一年款（2020）每年 47.6 条，比这一年款少。2019 款上路前两年累计 119 条投诉，比同年款车的平均高 47%。

最常见的问题类别是变速箱／动力系统（占投诉 36.0%），其次是发动机（15.4%）与燃油系统（15.4%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 3.1 倍。在变速箱／动力系统类投诉里，车主最常提到 “transmission”、“whining”、“noise”、“whine”与“sound”。有 23 条投诉（4.8%）提到碰撞或起火；车主报告 18 人受伤、0 人死亡。

一半的事故发生在年款起算 65 个月内；最集中的时期是五年以后（占 53%）。近 12 个月新增 149 条投诉，前 12 个月是 88 条，投诉速度在升温。

NHTSA 列出该年款 3 项安全召回。有 26% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型1.49
对比 Toyota 其他车型1.84
对比其他 2019 年款1.37
对比其他中型 SUV1.18
上路前两年的投诉数 · 对比同年款平均 (119)1.47
第 58 名／共 76 · 2019排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

201831.0 每年0.74
201962.7 每年1.49
202047.6 每年1.13
202191.0 每年2.16
202251.8 每年1.23
202350.4 每年1.2
202415.7 每年0.37
20255.4 每年0.13

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

变速箱／动力系统173 · 36.0% · 3.09×
发动机74 · 15.4% · 0.69×
燃油系统74 · 15.4% · 3.58×
内饰与配置52 · 10.8% · 1.2×
电气36 · 7.5% · 0.48×
车身与结构18 · 3.7% · 0.4×
安全气囊与安全带16 · 3.3% · 0.86×
刹车12 · 2.5% · 0.41×

对比全部车型: 1.00 = 全部车型平均

变速箱／动力系统 · 投诉中常见的词

transmission157
whining69
noise62
whine26
sound32
shifting23

发动机 · 投诉中常见的词

hybrid system9
whining9
transmission20
stalled13
check20
engine32

燃油系统 · 投诉中常见的词

fuel52
pump26
recall48
gasoline21
tool17
confirms available16

问题分类: 变速箱／动力系统 · 车身与结构 · 发动机 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

报告碰撞: 22
报告起火: 1
受伤: 18
死亡: 0

事故发生时的车龄

1 年内10.6%
1–2 年17.7%
2–3 年6.2%
3–5 年12.5%
5 年以上53.0%

事故车龄中位数: 65 个月

车主怎么说

I had just driven up a steep driveway and made a slightly sharper than 90 degree turn at a very low speed to pull into a home parking spot when the car lunged forward suddenly and slammed into the stone wall of the house at a high speed.

刹车 · 2025-08-06 · ODI 11678769 · 碰撞
The contact owned a 2019 Toyota Highlander. The contact stated that while his wife was driving at low speeds in a parking area, she briefly lost control only coming to a stop after colliding with a light pole. The air bags did not deploy.

安全气囊与安全带 · 2025-03-03 · ODI 11646013 · 碰撞
The UA80 8-speed automatic transmission failed at 87,896 miles. Symptoms began as slipping in 1st and 2nd gears and harsh jerking when accelerating from a stop, with the engine revving while the vehicle failed to move.

变速箱／动力系统 · 2026-09-02 · ODI 11761588
The component that malfunctioned is the vehicle’s automatic transmission. The transmission developed a progressively worsening humming/whining noise during acceleration.

变速箱／动力系统 · 2026-08-24 · ODI 11759249
UA8OF transmission went. Vehicle was making whining noise when purchased and was told was normal. Driving the car as normal when traveling through intersection when car would not drive.

内饰与配置 · 2026-08-11 · ODI 11756369

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 中型 SUV

车型	投诉	每车龄年投诉数	投诉指数
2019 Nissan Pathfinder	75	9.8	0.23
2019 Dodge Durango	140	18.2	0.43
2019 Hyundai Santa Fe	220	28.7	0.68
2019 Honda Passport	274	35.7	0.85
2019 Ford Explorer	291	37.9	0.9
2019 Jeep Grand Cherokee	364	47.4	1.13
2019 Chevrolet Traverse	403	52.5	1.25
2019 Kia Sorento	423	55.1	1.31
2019 Toyota Highlander	481	62.7	1.49
2019 Ford Edge	752	98.0	2.33
2019 Honda Pilot	892	116.2	2.76
2019 Subaru Outback	1,033	134.6	3.2

安全召回 (3)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V682000 · 2020-11-04

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V012000 · 2020-01-13

摘要: Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

风险: If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

EQUIPMENT:OTHER:LABELS 案号 19V244000 · 2019-03-27

摘要: Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

风险: If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.

处置: GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.

怎么查你的车有没有未完成的召回 ›

缺陷调查

Pedestrian alert sounds 已结案

DP22005 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…

常见问题

2019 款 Toyota Highlander 有多少投诉？

NHTSA 收到 2019 款 Toyota Highlander 共 481 条投诉，约每车龄年 62.7 条。

2019 款 Toyota Highlander 最常见的问题是什么？

最常见的类别是变速箱／动力系统，占投诉的 36.0%。

2019 款 Toyota Highlander 有召回吗？

NHTSA 列出该年款 3 项安全召回。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。

2019 款 Toyota Highlander 现在还有人在投诉吗？

近 12 个月新增 149 条投诉，前 12 个月是 88 条，投诉速度在升温。