InsightArise Cars美国车主投诉指数
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2019 款 Jeep Grand Cherokee 问题、投诉与召回

一般 降温

NHTSA 收到 2019 款 Jeep Grand Cherokee 的车主投诉共 370 条,折合每车龄年 47.5 条,投诉数属一般水平(投诉指数 1.18;1.00 为全部跟踪车型的平均)。在我们跟踪的 78 款 2019 款车中,它的每年投诉数由少到多排第 53 名。与 Jeep 其他车型相比,它的投诉率低 29%;与其他中型 SUV相比则低 10%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-03-05 与 2026-10-06 之间。 事故发生到提交投诉的中位延迟:15 天。

370投诉
47.5每车龄年投诉数
1.18投诉指数 对比全部跟踪车型
7召回
5.7%涉及碰撞或起火的比例
63近 12 个月

分析

前一年款(2018)每年 97.3 条,比这一年款多。后一年款(2020)每年 35.3 条,比这一年款少。2019 款上路前两年累计 61 条投诉,比同年款车的平均低 23%。

最常见的问题类别是刹车(占投诉 23.5%),其次是发动机(18.6%)与电气(18.4%)。刹车类投诉在这里的比例是全部跟踪车型的 3.9 倍。有 21 条投诉(5.7%)提到碰撞或起火;车主报告 10 人受伤、0 人死亡。

一半的事故发生在年款起算 64 个月内;最集中的时期是五年以后(占 52%)。近 12 个月新增 63 条投诉,前 12 个月是 111 条,减少 43%。

NHTSA 列出该年款 7 项安全召回。有 3 项 NHTSA 调查涵盖该年款,最近一项是“High pressure fuel pump failure”(工程分析,2023-03-17 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.18
  • 对比 Jeep 其他车型0.71
  • 对比其他 2019 年款1.05
  • 对比其他中型 SUV0.9
  • 上路前两年的投诉数 · 对比同年款平均 (61)0.77
  • 第 53 名/共 78 · 2019排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201897.3 每年2.41
  • 201947.5 每年1.18
  • 202035.3 每年0.87
  • 202186.0 每年2.13
  • 202294.0 每年2.33
  • 2023154.7 每年3.83
  • 2024112.2 每年2.78
  • 202564.3 每年1.59
  • 202650.0 每年1.24

Jeep Grand Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 刹车87 · 23.5% · 3.9×
  • 发动机69 · 18.6% · 0.83×
  • 电气68 · 18.4% · 1.17×
  • 未指明或其他45 · 12.2% · 1.36×
  • 变速箱/动力系统38 · 10.3% · 0.88×
  • 安全气囊与安全带20 · 5.4% · 1.42×
  • 其他11 · 3.0% · 1.62×
  • 车身与结构10 · 2.7% · 0.3×

对比全部车型: 1.00 = 全部车型平均

问题分类: 电气 · 发动机 · 未指明或其他 · 变速箱/动力系统 · 刹车 · 转向 · 轮胎、轮毂与悬挂 · 安全气囊与安全带 · 燃油系统 · 驾驶辅助系统 · 车身与结构 · 灯光

投诉提交的年份

2019: 28 28 2019 2020: 33 33 2020 2021: 17 17 2021 2022: 43 43 2022 2023: 42 42 2023 2024: 43 43 2024 2025: 127 127 2025 2026: 37 37 2026
  • 报告碰撞: 18
  • 报告起火: 4
  • 受伤: 10
  • 死亡: 0

事故发生时的车龄

  • 1 年内9.2%
  • 1–2 年9.2%
  • 2–3 年5.9%
  • 3–5 年23.5%
  • 5 年以上52.2%

事故车龄中位数: 64 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2019 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2019 Nissan Pathfinder769.80.24
2019 Dodge Durango14318.40.46
2019 Hyundai Santa Fe22729.10.72
2019 Honda Passport28035.90.89
2019 Ford Explorer29938.40.95
2019 Jeep Grand Cherokee37047.51.18
2019 Chevrolet Traverse41152.81.31
2019 Kia Sorento43055.21.37
2019 Toyota Highlander49863.91.58
2019 Ford Edge77098.92.45
2019 Honda Pilot912117.12.9
2019 Subaru Outback1,036133.03.3

安全召回 (7)

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE 案号 24V838000 · 2024-11-07

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.

风险: A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.

处置: Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.

ENGINE AND ENGINE COOLING 案号 23V411000 · 2023-06-08

摘要: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

风险: An engine stall can increase the risk of a crash.

处置: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP 案号 22V406000 · 2022-06-09

摘要: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

风险: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

处置: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE 案号 22V426000 · 2022-06-09

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.

风险: A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.

处置: This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) 案号 20V699000 · 2020-11-12

摘要: Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

风险: Combustion in the intake manifold can increase the risk of a fire.

处置: FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V191000 · 2020-09-10 · OTA 修复

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: The lingering rearview image can distract the driver, increasing the risk of a crash.

处置: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT 案号 20V183000 · 2020-03-26

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.

风险: A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.

处置: Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.

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