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2019 年款 Jeep Grand Cherokee 問題、申訴與召回

一般 平穩

NHTSA 收到 2019 年款 Jeep Grand Cherokee 的車主申訴共 364 筆,換算每車齡年 47.4 筆,以同車齡的車來說申訴數屬一般水準(申訴指數 1.13;1.00 為全部追蹤車款的平均)。在我們追蹤的 76 款 2019 年款車中,它的每年申訴數由少到多排第 51 名。與 Jeep 其他車款相比,它的申訴率低 35%;與其他中型 SUV相比則低 11%。

數字只按上路時間標準化,沒有除以銷量:熱賣車款的申訴自然比冷門車款多,而且每筆申訴未經逐一查證。 計算方式

申訴提出日期介於 2019-03-05 與 2026-09-01 之間。 事故發生到提出申訴的中位延遲:14 天。

364申訴
47.4每車齡年申訴數
1.13申訴指數 對比全部追蹤車款
7召回
5.8%涉及碰撞或起火的比例
78近 12 個月

分析

前一年款(2018)每年 98.3 筆,比這一年款多。後一年款(2020)每年 34.9 筆,比這一年款少。2019 年款上路前兩年累積 61 筆申訴,比同年款車的平均低 24%。

最常見的問題類別是煞車(佔申訴 23.9%),其次是引擎(18.4%)與電系(18.4%)。煞車類申訴在這裡的比例是全部追蹤車款的 3.9 倍。在煞車類申訴裡,車主最常提到 “brakes hydraulic”、“notification brakes”、“hydraulic recall”、“received notification”與“amount recall”。有 21 筆申訴(5.8%)提到碰撞或起火;車主通報 10 人受傷、0 人死亡。

一半的事故發生在年款起算 63 個月內;最集中的時期是五年以後(佔 51%)。近 12 個月新增 78 筆申訴,前 12 個月是 100 筆,速度大致平穩。

NHTSA 列出這個年款 7 件安全召回。 有 71% 的申訴落在召回已處理的零件範圍。有 3 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「High pressure fuel pump failure」(2023-03-17 開啟,仍在進行中)。

申訴指數

  • 對比全部追蹤車款1.13
  • 對比 Jeep 其他車款0.65
  • 對比其他 2019 年款1.03
  • 對比其他中型 SUV0.89
  • 上路前兩年的申訴數 · 對比同年款平均 (61)0.76
  • 第 51 名/共 76 · 2019排行 ›

1.00 代表與比較組相同;2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

  • 201898.3 每年2.34
  • 201947.4 每年1.13
  • 202034.9 每年0.83
  • 202184.3 每年2.0
  • 202293.7 每年2.23
  • 2023153.0 每年3.64
  • 2024113.3 每年2.69
  • 202562.2 每年1.48

Jeep Grand Cherokee 各年款問題、申訴與召回 ›

車主在抱怨什麼

  • 煞車87 · 23.9% · 3.94×
  • 引擎67 · 18.4% · 0.83×
  • 電系67 · 18.4% · 1.17×
  • 內裝與配備44 · 12.1% · 1.35×
  • 變速箱/動力系統36 · 9.9% · 0.85×
  • 安全氣囊與安全帶20 · 5.5% · 1.44×
  • 其他11 · 3.0% · 1.66×
  • 車身與結構10 · 2.7% · 0.29×

對比全部車款: 1.00 = 全部車款平均

煞車 · 申訴中常見的詞

  • brakes hydraulic50
  • notification brakes44
  • hydraulic recall39
  • received notification46
  • amount recall41
  • exceeded reasonable41

引擎 · 申訴中常見的詞

  • engine42
  • brakes hydraulic7
  • water pump6
  • check18
  • leak10
  • overheating7

電系 · 申訴中常見的詞

  • radio15
  • screen18
  • delaminating8
  • uconnect8
  • stability control8
  • abs10

問題分類: 電系 · 引擎 · 內裝與配備 · 變速箱/動力系統 · 煞車 · 轉向 · 輪胎、輪圈與懸吊 · 安全氣囊與安全帶 · 燃油系統 · 駕駛輔助系統 · 車身與結構 · 燈光

申訴提出的年份

2019: 28 28 2019 2020: 33 33 2020 2021: 17 17 2021 2022: 43 43 2022 2023: 42 42 2023 2024: 43 43 2024 2025: 127 127 2025 2026: 31 31 2026
  • 通報碰撞: 18
  • 通報起火: 4
  • 受傷: 10
  • 死亡: 0

事故發生時的車齡

  • 1 年內9.3%
  • 1–2 年9.3%
  • 2–3 年6.0%
  • 3–5 年23.9%
  • 5 年以上51.4%

事故車齡中位數: 63 個月

車主怎麼說

節錄自向 NHTSA 提出的申訴原文(英文),為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2019 · 中型 SUV

車款申訴每車齡年申訴數申訴指數
2019 Nissan Pathfinder759.80.23
2019 Dodge Durango14018.20.43
2019 Hyundai Santa Fe22028.70.68
2019 Honda Passport27435.70.85
2019 Ford Explorer29137.90.9
2019 Jeep Grand Cherokee36447.41.13
2019 Chevrolet Traverse40352.51.25
2019 Kia Sorento42355.11.31
2019 Toyota Highlander48162.71.49
2019 Ford Edge75298.02.33
2019 Honda Pilot892116.22.76
2019 Subaru Outback1,033134.63.2

安全召回 (7)

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE 案號 24V838000 · 2024-11-07

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.

風險: A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.

處置: Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.

ENGINE AND ENGINE COOLING 案號 23V411000 · 2023-06-08

摘要: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

風險: An engine stall can increase the risk of a crash.

處置: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP 案號 22V406000 · 2022-06-09

摘要: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

風險: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

處置: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE 案號 22V426000 · 2022-06-09

摘要: Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.

風險: A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.

處置: This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) 案號 20V699000 · 2020-11-12

摘要: Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

風險: Combustion in the intake manifold can increase the risk of a fire.

處置: FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案號 20V191000 · 2020-09-10 · OTA 修復

摘要: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

風險: The lingering rearview image can distract the driver, increasing the risk of a crash.

處置: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT 案號 20V183000 · 2020-03-26

摘要: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.

風險: A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.

處置: Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.

怎麼查你的車有沒有未完成的召回 ›

缺陷調查

常見問題

2019 年款 Jeep Grand Cherokee 有多少申訴?

NHTSA 收到 2019 年款 Jeep Grand Cherokee 共 364 筆申訴,約每車齡年 47.4 筆。

2019 年款 Jeep Grand Cherokee 最常見的問題是什麼?

最常見的類別是煞車,佔申訴的 23.9%。

2019 年款 Jeep Grand Cherokee 有召回嗎?

NHTSA 列出這個年款 7 件安全召回。 有 3 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「High pressure fuel pump failure」(2023-03-17 開啟,仍在進行中)。

2019 年款 Jeep Grand Cherokee 現在還有人在申訴嗎?

近 12 個月新增 78 筆申訴,前 12 個月是 100 筆,速度大致平穩。

2019 年款 Jeep Grand Cherokee 跟同類車比起來如何?

NHTSA 收到 2019 年款 Jeep Grand Cherokee 的車主申訴共 364 筆,換算每車齡年 47.4 筆,以同車齡的車來說申訴數屬一般水準(申訴指數 1.13;1.00 為全部追蹤車款的平均)。在我們追蹤的 76 款 2019 年款車中,它的每年申訴數由少到多排第 51 名。與 Jeep 其他車款相比,它的申訴率低 35%;與其他中型 SUV相比則低 11%。