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2021 年款 Jeep Grand Cherokee 問題、申訴與召回

多很多 平穩

NHTSA 收到 2021 年款 Jeep Grand Cherokee 的車主申訴共 478 筆,換算每車齡年 84.3 筆,以同車齡的車來說申訴比一般車多很多(申訴指數 2.00;1.00 為全部追蹤車款的平均)。在我們追蹤的 85 款 2021 年款車中,它的每年申訴數由少到多排第 76 名。與 Jeep 其他車款相比,它的申訴率高 16%;與其他中型 SUV相比則高 59%。

數字只按上路時間標準化,沒有除以銷量:熱賣車款的申訴自然比冷門車款多,而且每筆申訴未經逐一查證。 計算方式

申訴提出日期介於 2020-11-28 與 2026-08-26 之間。 事故發生到提出申訴的中位延遲:11 天。

478申訴
84.3每車齡年申訴數
2.0申訴指數 對比全部追蹤車款
15召回
6.7%涉及碰撞或起火的比例
90近 12 個月

分析

前一年款(2020)每年 34.9 筆,比這一年款少。後一年款(2022)每年 93.7 筆,比這一年款多。2021 年款上路前兩年累積 159 筆申訴,比同年款車的平均高 160%。

最常見的問題類別是電系(佔申訴 20.1%),其次是轉向(15.1%)與引擎(14.4%)。在電系類申訴裡,車主最常提到 “power steering”、“italian”、“turn”、“unavailable”與“warning instruments”。有 32 筆申訴(6.7%)提到碰撞或起火;車主通報 15 人受傷、0 人死亡。

一半的事故發生在年款起算 32 個月內;最集中的時期是第三到第五年(佔 36%)。近 12 個月新增 90 筆申訴,前 12 個月是 95 筆,速度大致平穩。

NHTSA 列出這個年款 15 件安全召回。 有 69% 的申訴落在召回已處理的零件範圍。有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Recall 23V-413 Post Remedy Failures」(2025-12-11 開啟,仍在進行中)。

申訴指數

  • 對比全部追蹤車款2.0
  • 對比 Jeep 其他車款1.16
  • 對比其他 2021 年款2.21
  • 對比其他中型 SUV1.59
  • 上路前兩年的申訴數 · 對比同年款平均 (159)2.6
  • 第 76 名/共 85 · 2021排行 ›

1.00 代表與比較組相同;2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

  • 201898.3 每年2.34
  • 201947.4 每年1.13
  • 202034.9 每年0.83
  • 202184.3 每年2.0
  • 202293.7 每年2.23
  • 2023153.0 每年3.64
  • 2024113.3 每年2.69
  • 202562.2 每年1.48

Jeep Grand Cherokee 各年款問題、申訴與召回 ›

車主在抱怨什麼

  • 電系96 · 20.1% · 1.28×
  • 轉向72 · 15.1% · 2.33×
  • 引擎69 · 14.4% · 0.65×
  • 變速箱/動力系統55 · 11.5% · 0.99×
  • 內裝與配備39 · 8.2% · 0.91×
  • 燈光33 · 6.9% · 4.41×
  • 煞車22 · 4.6% · 0.76×
  • 燃油系統20 · 4.2% · 0.98×

對比全部車款: 1.00 = 全部車款平均

電系 · 申訴中常見的詞

  • power steering27
  • italian5
  • turn23
  • unavailable13
  • warning instruments4
  • instruments gauges4

轉向 · 申訴中常見的詞

  • power steering46
  • steering unavailable13
  • steering warning8
  • suspension steering7
  • steering lane6
  • difficult12

引擎 · 申訴中常見的詞

  • engine43
  • shut13
  • park13
  • light22
  • traffic14
  • check14

問題分類: 電系 · 引擎 · 內裝與配備 · 變速箱/動力系統 · 煞車 · 轉向 · 輪胎、輪圈與懸吊 · 安全氣囊與安全帶 · 燃油系統 · 駕駛輔助系統 · 車身與結構 · 燈光

申訴提出的年份

2020: 3 3 2020 2021: 50 50 2021 2022: 106 106 2022 2023: 78 78 2023 2024: 81 81 2024 2025: 100 100 2025 2026: 60 60 2026
  • 通報碰撞: 23
  • 通報起火: 9
  • 受傷: 15
  • 死亡: 0

事故發生時的車齡

  • 1 年內16.5%
  • 1–2 年23.2%
  • 2–3 年15.1%
  • 3–5 年36.2%
  • 5 年以上9.0%

事故車齡中位數: 32 個月

車主怎麼說

節錄自向 NHTSA 提出的申訴原文(英文),為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2021 · 中型 SUV

車款申訴每車齡年申訴數申訴指數
2021 Kia Sorento295.10.12
2021 Chevrolet Traverse8815.50.37
2021 Ford Edge10718.90.45
2021 Honda Passport13924.50.58
2021 Hyundai Santa Fe18532.60.77
2021 Dodge Durango19935.10.83
2021 Subaru Outback29652.21.24
2021 Kia Telluride35462.41.48
2021 Ford Explorer42074.01.76
2021 Honda Pilot42474.71.78
2021 Hyundai Palisade42975.61.8
2021 Jeep Grand Cherokee47884.32.0
2021 Toyota Highlander51691.02.16

安全召回 (15)

SUSPENSION:REAR:SPRINGS:COIL SPRINGS 案號 26V051000 · 2026-01-29

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.

風險: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.

處置: Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT 案號 25V083000 · 2025-02-13

摘要: Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

風險: A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.

處置: Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.

AIR BAGS:SIDE/WINDOW 案號 24V897000 · 2024-11-27

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

風險: An air bag that does not deploy during a crash increases the risk of injury.

處置: Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案號 24V436000 · 2024-06-13 · OTA 修復

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

風險: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

處置: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT 案號 24V132000 · 2024-02-22

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.

風險: A loss of vehicle control increases the risk of a crash.

處置: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.

BACK OVER PREVENTION:DISPLAY FUNCTION 案號 23V577000 · 2023-08-14

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

風險: A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.

處置: Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS 案號 23V413000 · 2023-06-08

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.

風險: Rear coil springs that detach from the vehicle while driving increases the risk of a crash.

處置: Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.

STEERING:COLUMN 案號 23V352000 · 2023-05-18

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.

風險: A loss of steering control increases the risk of a crash.

處置: Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.

EXTERIOR LIGHTING:TAIL LIGHTS 案號 22V544000 · 2022-07-28

摘要: Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."

風險: A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.

處置: Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z50.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) 案號 22V284000 · 2022-04-28

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.

風險: An unexpected loss of drive power increases the risk of a crash.

處置: Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.

CHILD SEAT:VEHICLE TETHER ANCHOR 案號 22V180000 · 2022-03-24

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

風險: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.

處置: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE 案號 21V950000 · 2021-12-09

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

風險: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.

處置: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE 案號 21V873000 · 2021-11-10

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.

風險: Disabled air bags can increase the risk of injury to occupants in a crash.

處置: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.

EXTERIOR LIGHTING:HEADLIGHTS 案號 21V797000 · 2021-10-14

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

風險: Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.

處置: Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y66.

VISIBILITY:REARVIEW MIRRORS/DEVICES 案號 21V729000 · 2021-09-21

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

風險: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

處置: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.

怎麼查你的車有沒有未完成的召回 ›

缺陷調查

常見問題

2021 年款 Jeep Grand Cherokee 有多少申訴?

NHTSA 收到 2021 年款 Jeep Grand Cherokee 共 478 筆申訴,約每車齡年 84.3 筆。

2021 年款 Jeep Grand Cherokee 最常見的問題是什麼?

最常見的類別是電系,佔申訴的 20.1%。

2021 年款 Jeep Grand Cherokee 有召回嗎?

NHTSA 列出這個年款 15 件安全召回。 有 1 件 NHTSA 缺陷調查涵蓋這個年款,最近一件是「Recall 23V-413 Post Remedy Failures」(2025-12-11 開啟,仍在進行中)。

2021 年款 Jeep Grand Cherokee 現在還有人在申訴嗎?

近 12 個月新增 90 筆申訴,前 12 個月是 95 筆,速度大致平穩。

2021 年款 Jeep Grand Cherokee 跟同類車比起來如何?

NHTSA 收到 2021 年款 Jeep Grand Cherokee 的車主申訴共 478 筆,換算每車齡年 84.3 筆,以同車齡的車來說申訴比一般車多很多(申訴指數 2.00;1.00 為全部追蹤車款的平均)。在我們追蹤的 85 款 2021 年款車中,它的每年申訴數由少到多排第 76 名。與 Jeep 其他車款相比,它的申訴率高 16%;與其他中型 SUV相比則高 59%。