分析
前一年款（2020）每年 20.1 筆，比這一年款多。後一年款（2022）每年 46.9 筆，比這一年款多。2021 年款上路前兩年累積 12 筆申訴，比同年款車的平均低 80%。
最常見的問題類別是引擎（佔申訴 41.4%），其次是內裝與配備（20.7%）與變速箱／動力系統（17.2%）。引擎類申訴在這裡的比例是全部追蹤車款的 1.9 倍。在引擎類申訴裡，車主最常提到 “inverter coolant”、“refill”、“hybrid”、“keeps”與“level”。沒有申訴提到碰撞、起火、受傷或死亡。
一半的事故發生在年款起算 26 個月內；最集中的時期是第二年（佔 38%）。近 12 個月新增 8 筆申訴。
NHTSA 列出這個年款 5 件安全召回，其中 1 件帶有勿駕駛或停戶外警告。 有 38% 的申訴落在召回已處理的零件範圍。有 2 件 NHTSA 缺陷調查涵蓋這個年款，最近一件是「Pedestrian alert sounds」（2023-01-27 開啟，已於 2023-08-07 結案）。
安全召回 (5)
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS 案號 25V649000 · 2025-09-25
摘要: Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.
風險: A fire increases the risk of injury.
處置: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.
POWER TRAIN:AUTOMATIC TRANSMISSION 案號 22V760000 · 2022-10-11
摘要: Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
風險: Loss of drive power increases the risk of a crash.
處置: Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed December 9, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC250.
TRAILER HITCHES 案號 22V703000 · 2022-09-19
⚠ 停在戶外／勿駕駛警告
摘要: Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
風險: A fire while parked or driving can increase the risk of injury.
處置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
SEAT BELTS:FRONT 案號 22V447000 · 2022-06-23
摘要: Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
風險: An exploding seat belt pretensioner can project metal fragments into the vehicle, striking vehicle occupants and resulting in injury.
處置: Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed August 17, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC241. This recall expands and replaces NHTSA recall number 22V-127. Vehicles already repaired under the previous recall will need to have the new remedy completed.
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS 案號 21V519000 · 2021-07-08
摘要: Kia Motor America (Kia) is recalling certain 2021 Sorento and 2021-2022 K5 vehicles equipped with 2.5L turbocharged engines. Fuel may leak at the pipe connection between the high-pressure fuel pump and fuel rail.
風險: A fuel leak increases the risk of a fire.
處置: Dealers will inspect and tighten, or replace the fuel pipe as necessary, free of charge. Owner notification letters were mailed July 21, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC214.
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