分析
前一年款（2022）每年 46.9 筆，比這一年款多。後一年款（2024）每年 17.2 筆，比這一年款少。2023 年款上路前兩年累積 79 筆申訴，比同年款車的平均低 5%。
最常見的問題類別是引擎（佔申訴 28.8%），其次是電系（17.3%）與內裝與配備（14.1%）。在引擎類申訴裡，車主最常提到 “engine”、“accelerate”、“hybrid”、“pull”與“lights dash”。有 6 筆申訴（3.8%）提到碰撞或起火；車主通報 7 人受傷、0 人死亡。
一半的事故發生在年款起算 22 個月內；最集中的時期是第二年（佔 28%）。近 12 個月新增 59 筆申訴，前 12 個月是 31 筆，申訴速度在升溫。
NHTSA 列出這個年款 4 件安全召回，其中 1 件帶有勿駕駛或停戶外警告。 有 33% 的申訴落在召回已處理的零件範圍。
安全召回 (4)
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS 案號 25V649000 · 2025-09-25
摘要: Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.
風險: A fire increases the risk of injury.
處置: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案號 23V610000 · 2023-08-31
摘要: Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
風險: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
處置: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
EQUIPMENT:OTHER:LABELS 案號 23V579000 · 2023-08-15
摘要: Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
風險: A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.
處置: Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge. Owner notification letters were mailed October 10, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC277.
TRAILER HITCHES 案號 22V703000 · 2022-09-19
⚠ 停在戶外／勿駕駛警告
摘要: Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
風險: A fire while parked or driving can increase the risk of injury.
處置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
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