La NHTSA ha recibido 162 quejas de propietarios sobre el Kia Sorento 2023, es decir 42,8 por año en circulación: un número de quejas habitual (índice de quejas 1,06; 1,00 es el promedio de todos los vehículos seguidos). Entre los 92 vehículos del año-modelo 2023 que seguimos, ocupa el puesto 62 de 92 por quejas al año (1 = menos quejas). Frente a otros modelos Kia, su tasa es un 23 % mayor; frente a otros SUV medianos, es un 18 % menor.
Las cifras se normalizan por tiempo en circulación, no por ventas: un modelo popular genera más reportes que uno raro, y las quejas no se verifican una por una. Cómo contamos
Quejas presentadas entre el 2022-11-17 y el 2026-10-09. Mediana entre el incidente y la presentación: 16 días.
162Quejas
42.8Quejas por año en circulación
1.06Índice de quejas vs. todos los vehículos
4Retiros · ⚠ 1
3.7%Porcentaje con choque o incendio
61Últimos 12 meses
Análisis
El año-modelo anterior (2022) registró 47,2 quejas al año, más que este. El año-modelo siguiente (2024) registró 17,9 al año, menos que este. En sus dos primeros años en circulación, el modelo 2023 acumuló 79 quejas, un 5 % menor que el vehículo promedio del mismo año-modelo.
El área de problemas más común es Motor (29,6 % de las quejas), seguido de Sistema eléctrico (16,7 %) y Desconocido u otro (14,2 %). 6 quejas (3,7 %) describen un choque o incendio; los dueños mencionan 7 lesiones y 0 muertes.
La mitad de los incidentes ocurrió dentro de los 22 meses siguientes al inicio del año-modelo; el periodo más intenso fue el segundo año (27 % de los incidentes). En los últimos 12 meses se presentaron 61 quejas nuevas, frente a 31 en los 12 meses anteriores: un aumento del 97 %.
La NHTSA registra 4 retiros de seguridad para este año-modelo, 1 con aviso de no conducir o estacionar afuera.
Índice de quejas
vs. todos los vehículos1.06
vs. otros modelos Kia1.23
vs. otros modelos 20231.01
vs. otros SUV medianos0.82
Quejas en los primeros 2 años · vs. promedio del mismo año-modelo (79)0.95
The brakes failed; they felt spongy, as if my foot were pressing directly against the road. The car accelerated and I headed toward a wall; the sensors didn't stop the vehicle. It came to a halt against the wall after the impact.
Frenos · 2026-08-19 · ODI 11757893 · Choque
I am reporting a vehicle fire that occurred in June 2025 involving my Kia vehicle. On the day of the incident, I started my car and immediately noticed excessive smoke coming out of the air vents, along with a strong burning smell.
Desconocido u otro · 2026-01-09 · ODI 11709869 · Incendio
The vehicle experienced a sudden transmission malfunction while operation on public roads. The check engine light illuminated on the dashboard, and a diagnostic scan from the app revealed active error code P1C2D03.
Transmisión · 2026-10-09 · ODI 11770257
On [XXX] at [XXX], while driving northbound on [XXX] in Montgomery County, MD, just before Exit [XXX] (about 10-15 minutes after leaving home), the engine overheat warning came on. My child was in the vehicle with me. I pulled over to the shoulder briefly.
Motor · 2026-10-05 · ODI 11769133
The car loses power, the transmission shutters and slips at low speeds
Transmisión · 2026-10-02 · ODI 11768451
Extractos de quejas presentadas ante la NHTSA (en inglés), recortados. El número ODI es el identificador del registro en la NHTSA.
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS Número 25V649000 · 2025-09-25
Resumen: Kia America, Inc. (Kia) is recalling certain 2021-2023 Sorento vehicles. The heating, ventilation, and air conditioning (HVAC) blower motor wiring harness may be inadequate, which can result in a fire.
Riesgo: A fire increases the risk of injury.
Solución: Dealers will replace the wiring harness and blower motor resistor, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Kia customer service at 800-333-4542. Kia's number for this recall is SC351. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 9, 2025.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Número 23V610000 · 2023-08-31
Resumen: Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Riesgo: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Solución: Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
EQUIPMENT:OTHER:LABELS Número 23V579000 · 2023-08-15
Resumen: Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Riesgo: A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.
Solución: Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge. Owner notification letters were mailed October 10, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC277.
Resumen: Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Riesgo: A fire while parked or driving can increase the risk of injury.
Solución: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
