Las cifras se normalizan por tiempo en circulación, no por ventas: un modelo popular genera más reportes que uno raro, y las quejas no se verifican una por una. Cómo contamos
Quejas presentadas entre el 2023-02-14 y el 2026-08-25. Mediana entre el incidente y la presentación: 24 días.
Análisis
El año-modelo anterior (2022) registró 51,8 quejas al año, casi lo mismo. El año-modelo siguiente (2024) registró 15,7 al año, menos que este. En sus dos primeros años en circulación, el modelo 2023 acumuló 101 quejas, un 22 % mayor que el vehículo promedio del mismo año-modelo.
El área de problemas más común es Carrocería y estructura (20,0 % de las quejas), seguido de Interior y equipamiento (16,8 %) y Motor (14,6 %). Las quejas de Carrocería y estructura son aquí 2,2 veces más frecuentes que en el conjunto de vehículos seguidos. En las quejas de Carrocería y estructura, los dueños mencionan sobre todo “structure”, “bumper”, “received notification”, “confirms available” y “tool confirms”. 12 quejas (6,5 %) describen un choque o incendio; los dueños mencionan 12 lesiones y 0 muertes.
La mitad de los incidentes ocurrió dentro de los 18 meses siguientes al inicio del año-modelo; el periodo más intenso fue el primer año (31 % de los incidentes). En los últimos 12 meses se presentaron 71 quejas nuevas, frente a 28 en los 12 meses anteriores: el ritmo va en aumento.
La NHTSA registra 9 retiros de seguridad para este año-modelo. El 59 % de las quejas corresponde a componentes cubiertos por un retiro.
Retiros de seguridad (9)
SEATS:MID/REAR ASSEMBLY:RECLINER Número 26V128000 · 2026-03-05
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2024 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
Riesgo: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
Solución: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Interim letters notifying owners of the safety risk were mailed April 27, 2026. Additional letters will be sent once the final remedy is available, anticipated August 27, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
BACK OVER PREVENTION:DISPLAY FUNCTION Número 25V744000 · 2025-10-30
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Riesgo: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Solución: Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Número 25V595000 · 2025-09-11
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software at vehicle startup, the instrument panel may fail to display vehicle speed, brake system, and tire pressure warning lights.
Riesgo: An instrument panel display that does not show critical information can increase the risk of a crash or injury.
Solución: Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.
STEERING:COLUMN Número 25V040000 · 2025-01-29
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Riesgo: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Solución: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
EQUIPMENT:OTHER:LABELS Número 24V548000 · 2024-07-23
Resumen: Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Riesgo: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
Solución: GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
TIRES Número 24V452000 · 2024-06-18
Resumen: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Riesgo: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
Solución: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
TIRES Número 24V419000 · 2024-06-06
Resumen: Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Riesgo: Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.
Solución: GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.
STRUCTURE:BODY:BUMPERS Número 23V720000 · 2023-10-26
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Riesgo: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Solución: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
STEERING:COLUMN Número 23V480000 · 2023-07-12
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Riesgo: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Solución: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
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Preguntas frecuentes
¿Cuántas quejas tiene el Toyota Highlander 2023?
Se presentaron 185 quejas ante la NHTSA por el Toyota Highlander 2023, unas 50,4 por año en circulación.
¿Cuál es el problema más común del Toyota Highlander 2023?
La categoría más común es Carrocería y estructura, con el 20,0 % de las quejas.
¿Tiene retiros el Toyota Highlander 2023?
La NHTSA registra 9 retiro(s) de seguridad para este año-modelo.
¿El Toyota Highlander 2023 sigue generando quejas?
En los últimos 12 meses se presentaron 71 quejas nuevas, frente a 28 en los 12 meses anteriores: el ritmo va en aumento.
¿Cómo se compara el Toyota Highlander 2023 con vehículos similares?
La NHTSA ha recibido 185 quejas de propietarios sobre el Toyota Highlander 2023, es decir 50,4 por año en circulación: un número de quejas habitual para un vehículo de su edad (índice de quejas 1,20; 1,00 es el promedio de todos los vehículos seguidos). Entre los 92 vehículos del año-modelo 2023 que seguimos, ocupa el puesto 66 por menos quejas al año. Frente a otros modelos Toyota, su tasa es un 48 % mayor; frente a otros SUV medianos, es un 5 % menor.