Toyota Highlander 2020: problemas, quejas y retiros
TípicoVariación interanual menor al 30 %
La NHTSA ha recibido 329 quejas de propietarios sobre el Toyota Highlander 2020, es decir 48,5 por año en circulación: un número de quejas habitual (índice de quejas 1,20; 1,00 es el promedio de todos los vehículos seguidos). Entre los 83 vehículos del año-modelo 2020 que seguimos, ocupa el puesto 64 de 83 por quejas al año (1 = menos quejas). Frente a otros modelos Toyota, su tasa es un 42 % mayor; frente a otros SUV medianos, es un 8 % menor.
Las cifras se normalizan por tiempo en circulación, no por ventas: un modelo popular genera más reportes que uno raro, y las quejas no se verifican una por una. Cómo contamos
Quejas presentadas entre el 2020-03-03 y el 2026-10-11. Mediana entre el incidente y la presentación: 14 días.
329Quejas
48.5Quejas por año en circulación
1.2Índice de quejas vs. todos los vehículos
5Retiros
4.9%Porcentaje con choque o incendio
94Últimos 12 meses
Análisis
El año-modelo anterior (2019) registró 63,9 quejas al año, más que este. El año-modelo siguiente (2021) registró 94,3 al año, más que este. En sus dos primeros años en circulación, el modelo 2020 acumuló 46 quejas, un 18 % menor que el vehículo promedio del mismo año-modelo.
El área de problemas más común es Transmisión (37,4 % de las quejas), seguido de Airbags y cinturones (12,2 %) y Frenos (10,6 %). Las quejas de Transmisión son aquí 3,2 veces más frecuentes que en el conjunto de vehículos seguidos. 16 quejas (4,9 %) describen un choque o incendio; los dueños mencionan 20 lesiones y 0 muertes.
La mitad de los incidentes ocurrió dentro de los 57 meses siguientes al inicio del año-modelo; el periodo más intenso fue después de cinco años (45 % de los incidentes). En los últimos 12 meses se presentaron 94 quejas nuevas, frente a 94 en los 12 meses anteriores: prácticamente sin cambios.
La NHTSA registra 5 retiros de seguridad para este año-modelo. 1 investigación de la NHTSA cubre este año-modelo; la más reciente es «Pedestrian alert sounds» (petición de investigación, abierta el 2023-01-27, cerrada el 2023-08-07).
Índice de quejas
vs. todos los vehículos1.2
vs. otros modelos Toyota1.42
vs. otros modelos 20201.29
vs. otros SUV medianos0.92
Quejas en los primeros 2 años · vs. promedio del mismo año-modelo (46)0.82
We were behind a vehicle that had come to a rolling stop because the vehicle in front of him had hit the person in front of him , we were going about 25 miles per hour and about 2 car lengths from him . I applied the brakes but the vehicle failed to stop .
Frenos · 2026-10-04 · ODI 11768834 · Choque
Incident: [XXX] Conditions: Clear daylight, dry pavement, normal highway conditions Crash/Injuries: Allstate Claim #[XXX]; several people injured At approximately [XXX], I was driving my 2020 Toyota Highlander Hybrid at about 55 mph in the slow/right lane.
Frenos · 2026-08-27 · ODI 11759973 · Choque
My bumper detached from the vehicle on two separate occasions on the freeway. I learned about he bumper recall and brought it to Right Toyota Scottsdale (AZ), my local dealer.
Carrocería y estructura · 2026-10-11 · ODI 11770412
• What component or system failed or malfunctioned, and is it available for inspection upon request? The UA80 8-speed automatic transmission assembly (specifically internal mechanical wear resulting from front carrier assembly bearing degradation/torque…
Transmisión · 2026-10-02 · ODI 11768515
The steering wheel heating component burned my fingers twice due to a malfunction. I had to attempt to pull over immediately because the steering wheel began smoking and the pain from my finger/hand.
Dirección · 2026-09-28 · ODI 11767521
Extractos de quejas presentadas ante la NHTSA (en inglés), recortados. El número ODI es el identificador del registro en la NHTSA.
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Número 23V865000 · 2023-12-20
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Riesgo: An air bag that does not deploy during a crash increases the risk of injury.
Solución: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
STRUCTURE:BODY:BUMPERS Número 23V720000 · 2023-10-26
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Riesgo: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Solución: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE Número 22V239000 · 2022-04-13
Resumen: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Riesgo: Driving with a deactivated stability control system increases the risk of a crash.
Solución: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
Riesgo: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
Solución: Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
FUEL SYSTEM, GASOLINE:DELIVERY Número 20V162000 · 2020-03-19
Resumen: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
Riesgo: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
Solución: Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
DP22005 · petición de investigación · ELECTRICAL SYSTEM:PROPULSION SYSTEM · Abierta el 2023-01-27 · Cerrada 2023-08-07 · Número 22V063000 · Años-modelo: 2018, 2019, 2020, 2021, 2022
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
