Toyota Highlander 2020 : problèmes, plaintes et rappels
TypiqueVariation annuelle inférieure à 30 %
La NHTSA a reçu 329 plaintes de propriétaires concernant la Toyota Highlander 2020, soit 48,5 par année de circulation — un nombre de plaintes habituel (indice de plaintes 1,20, 1,00 étant la moyenne de tous les véhicules suivis). Parmi les 83 véhicules du millésime 2020 que nous suivons, elle se classe 64e sur 83 selon les plaintes par an (1re = le moins de plaintes). Par rapport aux autres modèles Toyota, son taux est supérieur de 42 % ; par rapport aux autres SUV intermédiaires, il est inférieur de 8 %.
Les chiffres sont normalisés par le temps passé sur la route, pas par les ventes : un modèle populaire génère plus de signalements qu'un modèle rare, et les plaintes ne sont pas vérifiées une par une. Notre méthode
Plaintes déposées entre le 2020-03-03 et le 2026-10-11. Délai médian entre l'incident et le dépôt : 14 jours.
329Plaintes
48.5Plaintes par année de circulation
1.2Indice de plaintes vs tous les véhicules suivis
5Rappels
4.9%Part impliquant un accident ou un incendie
9412 derniers mois
Analyse
Le millésime précédent (2019) a généré 63,9 plaintes par an, davantage que celui-ci. Le millésime suivant (2021) a généré 94,3 par an, davantage que celui-ci. Durant ses deux premières années de circulation, le millésime 2020 a cumulé 46 plaintes, un niveau inférieur de 18 % à celui du véhicule moyen du même millésime.
Le domaine de problèmes le plus fréquent est Boîte / transmission (37,4 % des plaintes), suivi de Airbags & ceintures (12,2 %) et Freins (10,6 %). Les plaintes concernant Boîte / transmission y sont 3,2 fois plus fréquentes que sur l'ensemble des véhicules suivis. 16 plaintes (4,9 %) décrivent un accident ou un incendie ; les propriétaires signalent 20 blessés et 0 décès.
La moitié des incidents signalés sont survenus dans les 57 mois suivant le début du millésime ; la période la plus chargée est au-delà de cinq ans (45 % des incidents). Au cours des 12 derniers mois, 94 nouvelles plaintes ont été déposées, contre 94 lors des 12 mois précédents — un niveau quasi inchangé.
La NHTSA recense 5 rappels de sécurité pour ce millésime. 1 enquête NHTSA couvre ce millésime ; la plus récente est « Pedestrian alert sounds » (pétition d'enquête, ouverte le 2023-01-27, clôturée le 2023-08-07).
Indice de plaintes
vs tous les véhicules suivis1.2
vs autres modèles Toyota1.42
vs autres modèles 20201.29
vs autres SUV intermédiaires0.92
Plaintes durant les 2 premières années · vs moyenne du même millésime (46)0.82
We were behind a vehicle that had come to a rolling stop because the vehicle in front of him had hit the person in front of him , we were going about 25 miles per hour and about 2 car lengths from him . I applied the brakes but the vehicle failed to stop .
Freins · 2026-10-04 · ODI 11768834 · Accident
Incident: [XXX] Conditions: Clear daylight, dry pavement, normal highway conditions Crash/Injuries: Allstate Claim #[XXX]; several people injured At approximately [XXX], I was driving my 2020 Toyota Highlander Hybrid at about 55 mph in the slow/right lane.
Freins · 2026-08-27 · ODI 11759973 · Accident
My bumper detached from the vehicle on two separate occasions on the freeway. I learned about he bumper recall and brought it to Right Toyota Scottsdale (AZ), my local dealer.
Carrosserie & structure · 2026-10-11 · ODI 11770412
• What component or system failed or malfunctioned, and is it available for inspection upon request? The UA80 8-speed automatic transmission assembly (specifically internal mechanical wear resulting from front carrier assembly bearing degradation/torque…
Boîte / transmission · 2026-10-02 · ODI 11768515
The steering wheel heating component burned my fingers twice due to a malfunction. I had to attempt to pull over immediately because the steering wheel began smoking and the pain from my finger/hand.
Direction · 2026-09-28 · ODI 11767521
Extraits de plaintes déposées auprès de la NHTSA (en anglais), raccourcis. Le numéro ODI est l'identifiant NHTSA du dossier.
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION Numéro 23V865000 · 2023-12-20
Résumé: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Risque: An air bag that does not deploy during a crash increases the risk of injury.
Remède: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Résumé: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
Risque: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
Remède: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE Numéro 22V239000 · 2022-04-13
Résumé: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risque: Driving with a deactivated stability control system increases the risk of a crash.
Remède: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
Résumé: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
Risque: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
Remède: Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
Résumé: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
Risque: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
Remède: Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…
