2020 款 Toyota Highlander 问题、投诉与召回

一般年增减 30% 以内

NHTSA 收到 2020 款 Toyota Highlander 的车主投诉共 329 条，折合每车龄年 48.5 条，投诉数属一般水平（投诉指数 1.20；1.00 为全部跟踪车型的平均）。在我们跟踪的 83 款 2020 款车中，它的每年投诉数由少到多排第 64 名。与 Toyota 其他车型相比，它的投诉率高 42%；与其他中型 SUV相比则低 8%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2020-03-03 与 2026-10-11 之间。事故发生到提交投诉的中位延迟：14 天。

329投诉

48.5每车龄年投诉数

1.2投诉指数对比全部跟踪车型

5召回

4.9%涉及碰撞或起火的比例

94近 12 个月

分析

前一年款（2019）每年 63.9 条，比这一年款多。后一年款（2021）每年 94.3 条，比这一年款多。2020 款上路前两年累计 46 条投诉，比同年款车的平均低 18%。

最常见的问题类别是变速箱／动力系统（占投诉 37.4%），其次是安全气囊与安全带（12.2%）与刹车（10.6%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 3.2 倍。有 16 条投诉（4.9%）提到碰撞或起火；车主报告 20 人受伤、0 人死亡。

一半的事故发生在年款起算 57 个月内；最集中的时期是五年以后（占 45%）。近 12 个月新增 94 条投诉，前 12 个月是 94 条，几乎没有变化。

NHTSA 列出该年款 5 项安全召回。有 1 项 NHTSA 调查涵盖该年款，最近一项是“Pedestrian alert sounds”（缺陷请愿，2023-01-27 开启，已于 2023-08-07 结案）。

投诉指数

对比全部跟踪车型1.2
对比 Toyota 其他车型1.42
对比其他 2020 年款1.29
对比其他中型 SUV0.92
上路前两年的投诉数 · 对比同年款平均 (46)0.82
第 64 名／共 83 · 2020排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

201831.1 每年0.77
201963.9 每年1.58
202048.5 每年1.2
202194.3 每年2.34
202256.0 每年1.39
202351.5 每年1.28
202415.4 每年0.38
20255.6 每年0.14

Toyota Highlander 各年款问题、投诉与召回 ›

车主在抱怨什么

变速箱／动力系统123 · 37.4% · 3.2×
安全气囊与安全带40 · 12.2% · 3.21×
刹车35 · 10.6% · 1.76×
车身与结构34 · 10.3% · 1.13×
未指明或其他33 · 10.0% · 1.11×
电气20 · 6.1% · 0.39×
发动机17 · 5.2% · 0.23×
燃油系统14 · 4.3% · 0.99×

对比全部车型: 1.00 = 全部车型平均

问题分类: 变速箱／动力系统 · 车身与结构 · 发动机 · 未指明或其他 · 刹车 · 安全气囊与安全带 · 燃油系统 · 电气 · 轮胎、轮毂与悬挂

投诉提交的年份

报告碰撞: 16
报告起火: 0
受伤: 20
死亡: 0

事故发生时的车龄

1 年内9.1%
1–2 年9.1%
2–3 年6.7%
3–5 年29.8%
5 年以上45.3%

事故车龄中位数: 57 个月

车主怎么说

We were behind a vehicle that had come to a rolling stop because the vehicle in front of him had hit the person in front of him , we were going about 25 miles per hour and about 2 car lengths from him . I applied the brakes but the vehicle failed to stop .

刹车 · 2026-10-04 · ODI 11768834 · 碰撞
Incident: [XXX] Conditions: Clear daylight, dry pavement, normal highway conditions Crash/Injuries: Allstate Claim #[XXX]; several people injured At approximately [XXX], I was driving my 2020 Toyota Highlander Hybrid at about 55 mph in the slow/right lane.

刹车 · 2026-08-27 · ODI 11759973 · 碰撞
My bumper detached from the vehicle on two separate occasions on the freeway. I learned about he bumper recall and brought it to Right Toyota Scottsdale (AZ), my local dealer.

车身与结构 · 2026-10-11 · ODI 11770412
• What component or system failed or malfunctioned, and is it available for inspection upon request? The UA80 8-speed automatic transmission assembly (specifically internal mechanical wear resulting from front carrier assembly bearing degradation/torque…

变速箱／动力系统 · 2026-10-02 · ODI 11768515
The steering wheel heating component burned my fingers twice due to a malfunction. I had to attempt to pull over immediately because the steering wheel began smoking and the pain from my finger/hand.

转向 · 2026-09-28 · ODI 11767521

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 中型 SUV

车型	投诉	每车龄年投诉数	投诉指数
2020 Nissan Pathfinder	53	7.8	0.19
2020 Dodge Durango	75	11.0	0.27
2020 Honda Passport	103	15.2	0.38
2020 Kia Sorento	137	20.2	0.5
2020 Hyundai Santa Fe	216	31.8	0.79
2020 Chevrolet Traverse	233	34.3	0.85
2020 Jeep Grand Cherokee	240	35.3	0.87
2020 Ford Edge	324	47.7	1.18
2020 Toyota Highlander	329	48.5	1.2
2020 Honda Pilot	492	72.5	1.8
2020 Hyundai Palisade	540	79.5	1.97
2020 Kia Telluride	772	113.7	2.82
2020 Subaru Outback	899	132.4	3.28
2020 Ford Explorer	1,235	181.9	4.51

安全召回 (5)

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 23V865000 · 2023-12-20

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

STRUCTURE:BODY:BUMPERS 案号 23V720000 · 2023-10-26

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

风险: A detached front bumper cover can become a road hazard, increasing the risk of a crash.

处置: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案号 22V239000 · 2022-04-13

摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

风险: Driving with a deactivated stability control system increases the risk of a crash.

处置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.

AIR BAGS 案号 20V633000 · 2020-10-14

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.

风险: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.

处置: Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.

FUEL SYSTEM, GASOLINE:DELIVERY 案号 20V162000 · 2020-03-19

摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.

风险: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.

处置: Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.

怎么查你的车有没有未完成的召回 ›

调查

Pedestrian alert sounds 已结案

DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · 年款: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…