分析
前一年款（2019）每年 62.7 条，比这一年款多。后一年款（2021）每年 91.0 条，比这一年款多。2020 款上路前两年累计 46 条投诉，比同年款车的平均低 19%。
最常见的问题类别是变速箱／动力系统（占投诉 37.4%），其次是安全气囊与安全带（12.6%）与刹车（10.7%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 3.2 倍。在变速箱／动力系统类投诉里，车主最常提到 “transmission”、“whining”、“noise”、“whine”与“t-sb”。有 15 条投诉（4.7%）提到碰撞或起火；车主报告 20 人受伤、0 人死亡。
一半的事故发生在年款起算 56 个月内；最集中的时期是五年以后（占 43%）。近 12 个月新增 102 条投诉，前 12 个月是 85 条，速度大致平稳。
NHTSA 列出该年款 5 项安全召回。 有 33% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
安全召回 (5)
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 案号 23V865000 · 2023-12-20
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
风险: An air bag that does not deploy during a crash increases the risk of injury.
处置: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
STRUCTURE:BODY:BUMPERS 案号 23V720000 · 2023-10-26
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
风险: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
处置: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 案号 22V239000 · 2022-04-13
摘要: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
风险: Driving with a deactivated stability control system increases the risk of a crash.
处置: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
AIR BAGS 案号 20V633000 · 2020-10-14
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander and Highlander hybrid vehicles. Incorrect seat trim covers on one or both of the front seats can prevent the seat-mounted side air bag from deploying properly.
风险: Improper deployment of the seat-mounted side air bag increases the risk of injury in the event of a crash.
处置: Toyota will notify owners, and dealers will inspect the front seats and replace the seat trim covers as necessary, free of charge. The recall began December 11, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB14 / 20TA14.
FUEL SYSTEM, GASOLINE:DELIVERY 案号 20V162000 · 2020-03-19
摘要: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Highlander vehicles equipped with a 3.5 L, V6 (2GR-FKS) gasoline engine. Due to an Engine Control Unit (ECU) programming error, fuel may not be correctly supplied to the engine while using the stop and restart feature.
风险: Improper fuel supply programming can result in a vehicle stall, increasing the risk of a crash.
处置: Toyota will notify owners, and dealers will reprogram the ECU, free of charge. The recall began May 15, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TA06.
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常见问题
2020 款 Toyota Highlander 有多少投诉？
NHTSA 收到 2020 款 Toyota Highlander 共 318 条投诉，约每车龄年 47.6 条。
2020 款 Toyota Highlander 最常见的问题是什么？
最常见的类别是变速箱／动力系统，占投诉的 37.4%。
2020 款 Toyota Highlander 有召回吗？
NHTSA 列出该年款 5 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Pedestrian alert sounds”（2023-01-27 开启，已于 2023-08-07 结案）。
2020 款 Toyota Highlander 现在还有人在投诉吗？
近 12 个月新增 102 条投诉，前 12 个月是 85 条，速度大致平稳。
2020 款 Toyota Highlander 跟同类车比起来如何？
NHTSA 收到 2020 款 Toyota Highlander 的车主投诉共 318 条，折合每车龄年 47.6 条，以同车龄的车来说投诉数属一般水平（投诉指数 1.13；1.00 为全部跟踪车型的平均）。在我们跟踪的 82 款 2020 款车中，它的每年投诉数由少到多排第 63 名。与 Toyota 其他车型相比，它的投诉率高 40%；与其他中型 SUV相比则低 10%。