分析
前一年款（2019）每年 134.6 条，与这一年款差不多。后一年款（2021）每年 52.2 条，比这一年款少。2020 款上路前两年累计 544 条投诉，比同年款车的平均高 856%。
最常见的问题类别是车身与结构（占投诉 42.1%），其次是电气（27.0%）与内饰与配置（11.2%）。车身与结构类投诉在这里的比例是全部跟踪车型的 4.6 倍。在车身与结构类投诉里，车主最常提到 “windshield”、“crack”、“rock”、“impact”与“side”。有 26 条投诉（2.9%）提到碰撞或起火；车主报告 4 人受伤、0 人死亡。
一半的事故发生在年款起算 17 个月内；最集中的时期是第一年（占 34%）。近 12 个月新增 21 条投诉，前 12 个月是 33 条，投诉速度在降温。
NHTSA 列出该年款 6 项安全召回。 有 35% 的投诉落在召回已处理的部件范围。
安全召回 (6)
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER 案号 24V227000 · 2024-03-22
摘要: Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
风险: An air bag that does not deploy during a crash can increase the risk of injury.
处置: Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) 案号 22V485000 · 2022-07-08
摘要: Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
风险: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
处置: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) 案号 21V955000 · 2021-12-09
摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
风险: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
处置: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 21V587000 · 2021-07-29
摘要: Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
风险: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
处置: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
BACK OVER PREVENTION:DISPLAY FUNCTION 案号 20V766000 · 2020-12-10
摘要: Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
风险: The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
处置: Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES 案号 19V664000 · 2019-09-18
摘要: Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
风险: A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
处置: Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
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