2020 款 Ford Edge 问题、投诉与召回

一般平稳

NHTSA 收到 2020 款 Ford Edge 的车主投诉共 312 条，折合每车龄年 46.7 条，以同车龄的车来说投诉数属一般水平（投诉指数 1.11；1.00 为全部跟踪车型的平均）。在我们跟踪的 82 款 2020 款车中，它的每年投诉数由少到多排第 62 名。与 Ford 其他车型相比，它的投诉率低 14%；与其他中型 SUV相比则低 12%。

数字只按上路时间标准化，没有除以销量：热销车型的投诉自然比冷门车型多，而且每条投诉未经逐一核实。计算方式

投诉提交日期介于 2020-07-01 与 2026-08-31 之间。事故发生到提交投诉的中位延迟：18 天。

312投诉

46.7每车龄年投诉数

1.11投诉指数对比全部跟踪车型

4召回

4.2%涉及碰撞或起火的比例

116近 12 个月

分析

前一年款（2019）每年 98.0 条，比这一年款多。后一年款（2021）每年 18.9 条，比这一年款少。2020 款上路前两年累计 29 条投诉，比同年款车的平均低 49%。

最常见的问题类别是变速箱／动力系统（占投诉 52.2%），其次是发动机（15.7%）与电气（7.4%）。变速箱／动力系统类投诉在这里的比例是全部跟踪车型的 4.5 倍。在变速箱／动力系统类投诉里，车主最常提到 “torque”、“transmission”、“converter”、“shuddering”与“jerking”。有 13 条投诉（4.2%）提到碰撞或起火；车主报告 15 人受伤、0 人死亡。

一半的事故发生在年款起算 62 个月内；最集中的时期是五年以后（占 53%）。近 12 个月新增 116 条投诉，前 12 个月是 90 条，速度大致平稳。

NHTSA 列出该年款 4 项安全召回。有 60% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Rearview Camera FMVSS 111 Noncompliance”（2021-08-03 开启，仍在进行中）。

投诉指数

对比全部跟踪车型1.11
对比 Ford 其他车型0.86
对比其他 2020 年款1.24
对比其他中型 SUV0.88
上路前两年的投诉数 · 对比同年款平均 (29)0.51
第 62 名／共 82 · 2020排行 ›

1.00 表示与比较组相同；2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

201892.2 每年2.19
201998.0 每年2.33
202046.7 每年1.11
202118.9 每年0.45
202227.6 每年0.66
20236.0 每年0.14
202415.7 每年0.37

Ford Edge 各年款问题、投诉与召回 ›

车主在抱怨什么

变速箱／动力系统163 · 52.2% · 4.49×
发动机49 · 15.7% · 0.71×
电气23 · 7.4% · 0.47×
内饰与配置23 · 7.4% · 0.83×
安全气囊与安全带13 · 4.2% · 1.1×
车身与结构13 · 4.2% · 0.46×
驾驶辅助系统8 · 2.6% · 0.45×
轮胎、轮毂与悬挂6 · 1.9% · 0.76×

对比全部车型: 1.00 = 全部车型平均

变速箱／动力系统 · 投诉中常见的词

torque59
transmission106
converter55
shuddering23
jerking24
gears22

发动机 · 投诉中常见的词

coolant12
transmission16
engine23
shuddering5
jerks5
fluid6

电气 · 投诉中常见的词

camera15
rearview8
image7
distorted5
screen8
black6

问题分类: 发动机 · 变速箱／动力系统 · 电气 · 内饰与配置 · 车身与结构 · 安全气囊与安全带 · 轮胎、轮毂与悬挂 · 刹车

投诉提交的年份

报告碰撞: 12
报告起火: 1
受伤: 15
死亡: 0

事故发生时的车龄

1 年内4.2%
1–2 年6.7%
2–3 年5.4%
3–5 年30.4%
5 年以上53.2%

事故车龄中位数: 62 个月

车主怎么说

I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car.

内饰与配置 · 2026-05-05 · ODI 11735919
Brake pedal dropped to floor when applied slight pressure to slow from 30mph to 20 mph, then the car surged no brakes. I finally got car to stop by putting in neutral and engaging emergency brake.

刹车 · 2025-10-17 · ODI 11694182 · 碰撞
My 2020 Ford Edge Titanium was shuddering between 10 - 40 mph. I took my car to a Ford dealership to diagnose the problem. They said it's the torque converter and they needed to replace the transmission. It would be a rebuild/repair at a cost of 8,991.00.

变速箱／动力系统 · 2026-08-31 · ODI 11761023
The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter.

变速箱／动力系统 · 2026-08-28 · ODI 11760316
VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail.

发动机 · 2026-08-19 · ODI 11757953

节选自向 NHTSA 提交的投诉原文（英文），为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 中型 SUV

车型	投诉	每车龄年投诉数	投诉指数
2020 Nissan Pathfinder	52	7.8	0.19
2020 Dodge Durango	73	10.9	0.26
2020 Honda Passport	93	13.9	0.33
2020 Kia Sorento	134	20.1	0.48
2020 Hyundai Santa Fe	206	30.9	0.73
2020 Chevrolet Traverse	223	33.4	0.79
2020 Jeep Grand Cherokee	233	34.9	0.83
2020 Ford Edge	312	46.7	1.11
2020 Toyota Highlander	318	47.6	1.13
2020 Honda Pilot	483	72.4	1.72
2020 Hyundai Palisade	528	79.1	1.88
2020 Kia Telluride	748	112.1	2.66
2020 Subaru Outback	896	134.2	3.19
2020 Ford Explorer	1,203	180.2	4.28

安全召回 (4)

BACK OVER PREVENTION:SOFTWARE 案号 25V442000 · 2025-06-27

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

风险: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

处置: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

POWER TRAIN:DRIVELINE:DRIVESHAFT 案号 21V011000 · 2021-01-15

摘要: Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.

风险: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.

处置: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V575000 · 2020-09-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: Reduced rearward visibility can increase the risk of a crash.

处置: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 20V550000 · 2020-09-10

摘要: Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.

风险: Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

处置: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.

怎么查你的车有没有未完成的召回 ›

缺陷调查

Rearview Camera FMVSS 111 Noncompliance 进行中

RQ21002 · BACK OVER PREVENTION: SENSING SYSTEM: CAMERA · 开启 2021-08-03 · 年款: 2020

On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rea…

常见问题

2020 款 Ford Edge 有多少投诉？

NHTSA 收到 2020 款 Ford Edge 共 312 条投诉，约每车龄年 46.7 条。

2020 款 Ford Edge 最常见的问题是什么？

最常见的类别是变速箱／动力系统，占投诉的 52.2%。

2020 款 Ford Edge 有召回吗？

NHTSA 列出该年款 4 项安全召回。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Rearview Camera FMVSS 111 Noncompliance”（2021-08-03 开启，仍在进行中）。

2020 款 Ford Edge 现在还有人在投诉吗？

近 12 个月新增 116 条投诉，前 12 个月是 90 条，速度大致平稳。