InsightArise Cars美国车主投诉指数
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2020 款 Honda Pilot 问题、投诉与召回

较多 平稳

NHTSA 收到 2020 款 Honda Pilot 的车主投诉共 483 条,折合每车龄年 72.4 条,以同车龄的车来说投诉比一般车多(投诉指数 1.72;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 71 名。与 Honda 其他车型相比,它的投诉率差不多;与其他中型 SUV相比则高 36%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-11-29 与 2026-09-01 之间。 事故发生到提交投诉的中位延迟:11 天。

483投诉
72.4每车龄年投诉数
1.72投诉指数 对比全部跟踪车型
11召回
3.1%涉及碰撞或起火的比例
84近 12 个月

分析

前一年款(2019)每年 116.2 条,比这一年款多。后一年款(2021)每年 74.7 条,与这一年款差不多。2020 款上路前两年累计 145 条投诉,比同年款车的平均高 155%。

最常见的问题类别是电气(占投诉 35.4%),其次是发动机(21.3%)与驾驶辅助系统(11.2%)。电气类投诉在这里的比例是全部跟踪车型的 2.2 倍。在电气类投诉里,车主最常提到 “crackling”、“popping”、“speakers”、“radio”与“speedometer”。有 15 条投诉(3.1%)提到碰撞或起火;车主报告 13 人受伤、0 人死亡。

一半的事故发生在年款起算 38 个月内;最集中的时期是第三到第五年(占 29%)。近 12 个月新增 84 条投诉,前 12 个月是 76 条,速度大致平稳。

NHTSA 列出该年款 11 项安全召回。 有 56% 的投诉落在召回已处理的部件范围。有 4 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Engine failure”(2025-08-20 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.72
  • 对比 Honda 其他车型0.99
  • 对比其他 2020 年款1.92
  • 对比其他中型 SUV1.36
  • 上路前两年的投诉数 · 对比同年款平均 (145)2.55
  • 第 71 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201850.4 每年1.2
  • 2019116.2 每年2.76
  • 202072.4 每年1.72
  • 202174.7 每年1.78
  • 202231.7 每年0.75
  • 202337.3 每年0.89
  • 202440.7 每年0.97
  • 2025116.0 每年2.76

Honda Pilot 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气171 · 35.4% · 2.25×
  • 发动机103 · 21.3% · 0.96×
  • 驾驶辅助系统54 · 11.2% · 1.95×
  • 内饰与配置45 · 9.3% · 1.04×
  • 燃油系统34 · 7.0% · 1.63×
  • 变速箱/动力系统32 · 6.6% · 0.57×
  • 刹车16 · 3.3% · 0.54×
  • 轮胎、轮毂与悬挂9 · 1.9% · 0.76×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • crackling37
  • popping52
  • speakers40
  • radio57
  • speedometer38
  • infotainment45

发动机 · 投诉中常见的词

  • restart44
  • engine64
  • idle20
  • auto28
  • light52
  • shut27

驾驶辅助系统 · 投诉中常见的词

  • collision mitigation19
  • camera25
  • departure13
  • mitigation system10
  • lane21
  • keeping assist8

问题分类: 发动机 · 电气 · 驾驶辅助系统 · 燃油系统 · 内饰与配置 · 变速箱/动力系统 · 车身与结构 · 安全气囊与安全带 · 刹车 · 转向 · 轮胎、轮毂与悬挂

投诉提交的年份

2019: 3 3 2019 2020: 98 98 2020 2021: 44 44 2021 2022: 61 61 2022 2023: 64 64 2023 2024: 74 74 2024 2025: 79 79 2025 2026: 60 60 2026
  • 报告碰撞: 10
  • 报告起火: 5
  • 受伤: 13
  • 死亡: 0

事故发生时的车龄

  • 1 年内24.6%
  • 1–2 年10.8%
  • 2–3 年11.4%
  • 3–5 年28.6%
  • 5 年以上24.6%

事故车龄中位数: 38 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2020 Nissan Pathfinder527.80.19
2020 Dodge Durango7310.90.26
2020 Honda Passport9313.90.33
2020 Kia Sorento13420.10.48
2020 Hyundai Santa Fe20630.90.73
2020 Chevrolet Traverse22333.40.79
2020 Jeep Grand Cherokee23334.90.83
2020 Ford Edge31246.71.11
2020 Toyota Highlander31847.61.13
2020 Honda Pilot48372.41.72
2020 Hyundai Palisade52879.11.88
2020 Kia Telluride748112.12.66
2020 Subaru Outback896134.23.19
2020 Ford Explorer1,203180.24.28

安全召回 (11)

STRUCTURE:FRAME AND MEMBERS 案号 26V365000 · 2026-06-04

摘要: American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.

风险: Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.

处置: Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER 案号 26V332000 · 2026-05-21

摘要: Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.

风险: Air bags that deploy unintentionally during a crash increase the risk of injury.

处置: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER 案号 24V064000 · 2024-02-01

摘要: Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

风险: An air bag that deploys unintentionally during a crash can increase the risk of injury.

处置: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 23V858000 · 2023-12-18

摘要: Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

风险: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

处置: Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 23V431000 · 2023-06-15

摘要: Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

处置: Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR 案号 23V174000 · 2023-03-16

摘要: Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: Detached mirror glass can reduce driver visibility, increasing the risk of a crash.

处置: Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.

TIRES 案号 21V165000 · 2021-03-11

摘要: Honda (American Honda Motor Co.) is recalling certain 2019-2020 Passport and Pilot vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.

风险: Overcured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation, which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.

处置: Honda will notify owners, and dealers will inspect all four tires and replace them as necessary, free of charge. The recall began April 22, 2021. Owners may contact American Honda Motor Co. customer service at 1-888-234-2138. Honda's number for this recall is UA2.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 20V439000 · 2020-07-28

摘要: Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

风险: Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.

处置: Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.

ELECTRICAL SYSTEM:SOFTWARE 案号 20V440000 · 2020-07-28

摘要: Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

风险: A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

处置: Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.

EQUIPMENT:OTHER:LABELS 案号 20V067000 · 2020-02-06

摘要: Honda (American Honda Motor Co.) is recalling certain 2020 Passport and Pilot vehicles. The certification label may have been printed with ink that can be wiped away with a solvent, removing the Gross Axle Weight Rating (GAWR) and Gross Vehicle Weight Rating (GVWR) information.

风险: If the operator is unable to refer to the label information, the vehicle may be overloaded, increasing the risk of a crash.

处置: Honda will notify owners, and dealers will replace the certification label, free of charge. The recall began March 24, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is B6T.

STRUCTURE:BODY 案号 19V784000 · 2019-10-31

摘要: Honda (American Honda Motor Co.) is recalling certain 2019-2020 Pilot and 2019 Passport vehicles. The front frame left and right side upper members may not have been welded completely to the unibody. As such, these vehicles may fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 219, "Windshield Zone Intrusion."

风险: In the event of a crash, incomplete body welding may provide inadequate protection to occupants, increasing the risk of an injury.

处置: Honda will notify owners, and dealers will inspect the vehicle for missing welds, free of charge. If the vehicle is identified as missing welds, the dealer will offer to repurchase the vehicle or provide a similar replacement vehicle. Owner notification began November 6 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X6J.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2020 款 Honda Pilot 有多少投诉?

NHTSA 收到 2020 款 Honda Pilot 共 483 条投诉,约每车龄年 72.4 条。

2020 款 Honda Pilot 最常见的问题是什么?

最常见的类别是电气,占投诉的 35.4%。

2020 款 Honda Pilot 有召回吗?

NHTSA 列出该年款 11 项安全召回。 有 4 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Engine failure”(2025-08-20 开启,仍在进行中)。

2020 款 Honda Pilot 现在还有人在投诉吗?

近 12 个月新增 84 条投诉,前 12 个月是 76 条,速度大致平稳。

2020 款 Honda Pilot 跟同类车比起来如何?

NHTSA 收到 2020 款 Honda Pilot 的车主投诉共 483 条,折合每车龄年 72.4 条,以同车龄的车来说投诉比一般车多(投诉指数 1.72;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 71 名。与 Honda 其他车型相比,它的投诉率差不多;与其他中型 SUV相比则高 36%。