InsightArise Cars美国车主投诉指数
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2020 款 Chevrolet Traverse 问题、投诉与召回

较少 平稳

NHTSA 收到 2020 款 Chevrolet Traverse 的车主投诉共 223 条,折合每车龄年 33.4 条,以同车龄的车来说投诉比一般车少(投诉指数 0.79;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 52 名。与 Chevrolet 其他车型相比,它的投诉率低 27%;与其他中型 SUV相比则低 37%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-01-20 与 2026-09-02 之间。 事故发生到提交投诉的中位延迟:13 天。

223投诉
33.4每车龄年投诉数
0.79投诉指数 对比全部跟踪车型
8召回
4.9%涉及碰撞或起火的比例
58近 12 个月

分析

前一年款(2019)每年 52.5 条,比这一年款多。后一年款(2021)每年 15.5 条,比这一年款少。2020 款上路前两年累计 25 条投诉,比同年款车的平均低 56%。

最常见的问题类别是发动机(占投诉 41.3%),其次是变速箱/动力系统(14.3%)与内饰与配置(13.0%)。发动机类投诉在这里的比例是全部跟踪车型的 1.9 倍。在发动机类投诉里,车主最常提到 “exhaust”、“pipe”、“bracket”、“special coverage”与“catalytic”。有 11 条投诉(4.9%)提到碰撞或起火;车主报告 7 人受伤、0 人死亡。

一半的事故发生在年款起算 56 个月内;最集中的时期是第三到第五年(占 40%)。近 12 个月新增 58 条投诉,前 12 个月是 64 条,速度大致平稳。

NHTSA 列出该年款 8 项安全召回。 有 31% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型0.79
  • 对比 Chevrolet 其他车型0.73
  • 对比其他 2020 年款0.88
  • 对比其他中型 SUV0.63
  • 上路前两年的投诉数 · 对比同年款平均 (25)0.44
  • 第 52 名/共 82 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201852.7 每年1.25
  • 201952.5 每年1.25
  • 202033.4 每年0.79
  • 202115.5 每年0.37
  • 202220.3 每年0.48
  • 202323.4 每年0.56
  • 202449.3 每年1.17
  • 2025103.4 每年2.46

Chevrolet Traverse 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机92 · 41.3% · 1.86×
  • 变速箱/动力系统32 · 14.3% · 1.23×
  • 内饰与配置29 · 13.0% · 1.45×
  • 电气21 · 9.4% · 0.6×
  • 燃油系统13 · 5.8% · 1.35×
  • 安全气囊与安全带10 · 4.5% · 1.18×
  • 轮胎、轮毂与悬挂9 · 4.0% · 1.6×
  • 刹车5 · 2.2% · 0.36×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • exhaust60
  • pipe35
  • bracket31
  • special coverage13
  • catalytic15
  • converter18

变速箱/动力系统 · 投诉中常见的词

  • converter8
  • transmission15
  • shift park8
  • shudder6
  • torque6
  • park message4

内饰与配置 · 投诉中常见的词

  • exhaust16
  • pipe9
  • bracket8
  • special coverage5
  • hole5
  • weld4

问题分类: 变速箱/动力系统 · 发动机 · 电气 · 内饰与配置 · 刹车 · 安全气囊与安全带 · 燃油系统 · 车身与结构

投诉提交的年份

2020: 11 11 2020 2021: 14 14 2021 2022: 10 10 2022 2023: 35 35 2023 2024: 48 48 2024 2025: 61 61 2025 2026: 44 44 2026
  • 报告碰撞: 11
  • 报告起火: 1
  • 受伤: 7
  • 死亡: 0

事故发生时的车龄

  • 1 年内5.8%
  • 1–2 年6.3%
  • 2–3 年7.6%
  • 3–5 年40.4%
  • 5 年以上39.9%

事故车龄中位数: 56 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2020 Nissan Pathfinder527.80.19
2020 Dodge Durango7310.90.26
2020 Honda Passport9313.90.33
2020 Kia Sorento13420.10.48
2020 Hyundai Santa Fe20630.90.73
2020 Chevrolet Traverse22333.40.79
2020 Jeep Grand Cherokee23334.90.83
2020 Ford Edge31246.71.11
2020 Toyota Highlander31847.61.13
2020 Honda Pilot48372.41.72
2020 Hyundai Palisade52879.11.88
2020 Kia Telluride748112.12.66
2020 Subaru Outback896134.23.19
2020 Ford Explorer1,203180.24.28

安全召回 (8)

AIR BAGS:SIDE/WINDOW:CURTAIN 案号 22V210000 · 2022-03-31

摘要: General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Traverse and 2021-2022 Buick Enclave vehicles. The harness connector to the left or right side roof rail air bag may have incompatible electrical terminals, which could prevent the air bags from deploying in a crash.

风险: Roof rail air bags that do not deploy as intended increase the risk of injury in a crash.

处置: Dealers will replace the harness connector to the roof rail air bags, free of charge. Owner notification letters were mailed on April 29, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212352140.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 21V817000 · 2021-10-18

摘要: Braun Corporation (Braun) is recalling certain 2020-2021 Chevrolet Traverse wheelchair accessible vehicles with Power In-floor Ramp conversion. The screw and clip that hold the inner wheel-well plastic shroud in place may chafe against the transmission case, possibly resulting in a transmission fluid leak.

风险: A transmission fluid leak can cause a loss of drive power, increasing the risk of a crash. In addition, a leak in the presence of an ignition source increases the risk of a fire.

处置: Dealers will replace the screw and clip, and inspect for signs of contact with the transmission, free of charge. Owner notification letters were mailed November 29, 2021. Owners may contact Braun customer service at 1-800-488-0359.

TIRES 案号 21V115000 · 2021-02-25

摘要: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.

风险: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.

处置: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.

TIRES 案号 20V684000 · 2020-11-05

摘要: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.

风险: Overcured tires may experience a carcass break in the sidewall resulting in a sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. Either condition increases the risk of a crash.

处置: GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.

POWER TRAIN:AUTOMATIC TRANSMISSION 案号 20V668000 · 2020-10-29

摘要: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.

风险: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

处置: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 案号 20V639000 · 2020-10-15

摘要: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.

风险: Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.

处置: GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.

AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR 案号 20V446000 · 2020-07-30

摘要: General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.

风险: If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.

处置: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.

STRUCTURE:FRAME AND MEMBERS 案号 19V643000 · 2019-09-06

摘要: General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.

风险: A crack in the frame rail may reduce crash performance, increasing the risk of an injury.

处置: GM will notify owners, and dealers will inspect and, as necessary, replace the vehicle, free of charge. The recall began October 4, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM's number for this recall is N192268310.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2020 款 Chevrolet Traverse 有多少投诉?

NHTSA 收到 2020 款 Chevrolet Traverse 共 223 条投诉,约每车龄年 33.4 条。

2020 款 Chevrolet Traverse 最常见的问题是什么?

最常见的类别是发动机,占投诉的 41.3%。

2020 款 Chevrolet Traverse 有召回吗?

NHTSA 列出该年款 8 项安全召回。

2020 款 Chevrolet Traverse 现在还有人在投诉吗?

近 12 个月新增 58 条投诉,前 12 个月是 64 条,速度大致平稳。

2020 款 Chevrolet Traverse 跟同类车比起来如何?

NHTSA 收到 2020 款 Chevrolet Traverse 的车主投诉共 223 条,折合每车龄年 33.4 条,以同车龄的车来说投诉比一般车少(投诉指数 0.79;1.00 为全部跟踪车型的平均)。在我们跟踪的 82 款 2020 款车中,它的每年投诉数由少到多排第 52 名。与 Chevrolet 其他车型相比,它的投诉率低 27%;与其他中型 SUV相比则低 37%。