Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2020-01-20 and 2026-09-02. Median delay from incident to filing: 13 days.
Analysis
The previous model year (2019) drew 52.5 complaints per year, more than this one. The following model year (2021) drew 15.5 per year, fewer than this one. In its first two years on the road the 2020 model collected 25 complaints, 56% lower than the average vehicle of the same model year.
The most common problem area is Engine (41.3% of complaints), followed by Transmission / powertrain (14.3%) and Interior & equipment (13.0%). Engine complaints are 1.9 times as common here as across all tracked vehicles. Within Engine reports, owners most often mention “exhaust”, “pipe”, “bracket”, “special coverage” and “catalytic”. 11 reports (4.9%) describe a crash or fire; owners mention 7 injuries and 0 deaths.
Half of the reported incidents happened within 56 months of the model year's start; the busiest period was years three to five (40% of incidents). In the last 12 months 58 new complaints were filed, versus 64 in the 12 months before — a steady pace.
NHTSA lists 8 safety recalls for this model year. 31% of the complaints fall in component areas that a recall addresses.
Safety recalls (8)
AIR BAGS:SIDE/WINDOW:CURTAIN Campaign 22V210000 · 2022-03-31
Summary: General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Traverse and 2021-2022 Buick Enclave vehicles. The harness connector to the left or right side roof rail air bag may have incompatible electrical terminals, which could prevent the air bags from deploying in a crash.
Risk: Roof rail air bags that do not deploy as intended increase the risk of injury in a crash.
Remedy: Dealers will replace the harness connector to the roof rail air bags, free of charge. Owner notification letters were mailed on April 29, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212352140.
POWER TRAIN:AUTOMATIC TRANSMISSION Campaign 21V817000 · 2021-10-18
Summary: Braun Corporation (Braun) is recalling certain 2020-2021 Chevrolet Traverse wheelchair accessible vehicles with Power In-floor Ramp conversion. The screw and clip that hold the inner wheel-well plastic shroud in place may chafe against the transmission case, possibly resulting in a transmission fluid leak.
Risk: A transmission fluid leak can cause a loss of drive power, increasing the risk of a crash. In addition, a leak in the presence of an ignition source increases the risk of a fire.
Remedy: Dealers will replace the screw and clip, and inspect for signs of contact with the transmission, free of charge. Owner notification letters were mailed November 29, 2021. Owners may contact Braun customer service at 1-800-488-0359.
TIRES Campaign 21V115000 · 2021-02-25
Summary: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Risk: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
TIRES Campaign 20V684000 · 2020-11-05
Summary: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Risk: Overcured tires may experience a carcass break in the sidewall resulting in a sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. Either condition increases the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.
POWER TRAIN:AUTOMATIC TRANSMISSION Campaign 20V668000 · 2020-10-29
Summary: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Risk: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP Campaign 20V639000 · 2020-10-15
Summary: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Risk: Insufficient fuel supply can result in an engine stall without warning, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.
AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR Campaign 20V446000 · 2020-07-30
Summary: General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Risk: If the diffuser separates from the inflator during deployment, RRAB performance may be degraded, increasing the risk of injury in a crash.
Remedy: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
STRUCTURE:FRAME AND MEMBERS Campaign 19V643000 · 2019-09-06
Summary: General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the
engine compartment may be cracked.
Risk: A crack in the frame rail may reduce crash performance, increasing the risk of an injury.
Remedy: GM will notify owners, and dealers will inspect and, as necessary, replace the vehicle, free of charge. The recall began October 4, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM's number for this recall is N192268310.
How to check whether your car has an open recall ›
Frequently asked questions
How many complaints were filed for the 2020 Chevrolet Traverse?
223 complaints were filed with NHTSA for the 2020 Chevrolet Traverse, or about 33.4 per year on the road.
What is the most common problem reported for the 2020 Chevrolet Traverse?
The most common category is Engine, accounting for 41.3% of complaints.
Does the 2020 Chevrolet Traverse have any recalls?
NHTSA lists 8 safety recall(s) for this model year.
Is the 2020 Chevrolet Traverse still generating complaints?
In the last 12 months 58 new complaints were filed, versus 64 in the 12 months before — a steady pace.
How does the 2020 Chevrolet Traverse compare with similar vehicles?
NHTSA has received 223 owner complaints about the 2020 Chevrolet Traverse, or 33.4 per year on the road — fewer complaints than typical for a vehicle of its age (complaint index 0.79, where 1.00 is the average of all tracked vehicles). Among the 82 model-year 2020 vehicles we track, it ranks #52 for fewest complaints per year. Against other Chevrolet models its rate is 27% lower; against other Midsize SUVs it is 37% lower.