Typical Within ±30% year on yearNHTSA has received 324 owner complaints about the 2020 Ford Edge, or 47.7 per year on the road — a typical number of complaints (complaint index 1.18, where 1.00 is the average of all tracked vehicles). Among the 83 model-year 2020 vehicles we track, it ranks #63 of 83 by complaints per year (#1 = fewest). Against other Ford models its rate is 6% lower; against other Midsize SUVs it is 9% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2020-07-01 and 2026-10-08. Median delay from incident to filing: 18 days.
324Complaints
47.7Complaints per year on the road
1.18Complaint index vs. all tracked vehicles
4Recalls
4.0%Share involving a crash or fire
106Last 12 months
Analysis
The previous model year (2019) drew 98.9 complaints per year, more than this one. The following model year (2021) drew 19.4 per year, fewer than this one. In its first two years on the road the 2020 model collected 29 complaints, 48% lower than the average vehicle of the same model year.
The most common problem area is Transmission / powertrain (52.2% of complaints), followed by Engine (16.7%) and Unspecified or other (7.4%). Transmission / powertrain complaints are 4.5 times as common here as across all tracked vehicles. 13 reports (4.0%) describe a crash or fire; owners mention 15 injuries and 0 deaths.
Half of the reported incidents happened within 63 months of the model year's start; the busiest period was after five years (55% of incidents). In the last 12 months 106 new complaints were filed, versus 104 in the 12 months before — up 2%.
NHTSA lists 4 safety recalls for this model year. 1 NHTSA investigation covers this model year; the most recent is “Rearview Camera FMVSS 111 Noncompliance” (recall query, opened 2021-08-03, still open).
Safety recalls (4)
BACK OVER PREVENTION:SOFTWARE Campaign 25V442000 · 2025-06-27
Summary: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
POWER TRAIN:DRIVELINE:DRIVESHAFT Campaign 21V011000 · 2021-01-15
Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Risk: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 20V575000 · 2020-09-23
Summary: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: Reduced rearward visibility can increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
POWER TRAIN:AUTOMATIC TRANSMISSION Campaign 20V550000 · 2020-09-10
Summary: Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Risk: Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
How to check whether your car has an open recall ›
