2020 年款 Ford Edge 問題、申訴與召回

一般平穩

NHTSA 收到 2020 年款 Ford Edge 的車主申訴共 312 筆，換算每車齡年 46.7 筆，以同車齡的車來說申訴數屬一般水準（申訴指數 1.11；1.00 為全部追蹤車款的平均）。在我們追蹤的 82 款 2020 年款車中，它的每年申訴數由少到多排第 62 名。與 Ford 其他車款相比，它的申訴率低 14%；與其他中型 SUV相比則低 12%。

數字只按上路時間標準化，沒有除以銷量：熱賣車款的申訴自然比冷門車款多，而且每筆申訴未經逐一查證。計算方式

申訴提出日期介於 2020-07-01 與 2026-08-31 之間。事故發生到提出申訴的中位延遲：18 天。

312申訴

46.7每車齡年申訴數

1.11申訴指數對比全部追蹤車款

4召回

4.2%涉及碰撞或起火的比例

116近 12 個月

分析

前一年款（2019）每年 98.0 筆，比這一年款多。後一年款（2021）每年 18.9 筆，比這一年款少。2020 年款上路前兩年累積 29 筆申訴，比同年款車的平均低 49%。

最常見的問題類別是變速箱／動力系統（佔申訴 52.2%），其次是引擎（15.7%）與電系（7.4%）。變速箱／動力系統類申訴在這裡的比例是全部追蹤車款的 4.5 倍。在變速箱／動力系統類申訴裡，車主最常提到 “torque”、“transmission”、“converter”、“shuddering”與“jerking”。有 13 筆申訴（4.2%）提到碰撞或起火；車主通報 15 人受傷、0 人死亡。

一半的事故發生在年款起算 62 個月內；最集中的時期是五年以後（佔 53%）。近 12 個月新增 116 筆申訴，前 12 個月是 90 筆，速度大致平穩。

NHTSA 列出這個年款 4 件安全召回。有 60% 的申訴落在召回已處理的零件範圍。有 1 件 NHTSA 缺陷調查涵蓋這個年款，最近一件是「Rearview Camera FMVSS 111 Noncompliance」（2021-08-03 開啟，仍在進行中）。

申訴指數

對比全部追蹤車款1.11
對比 Ford 其他車款0.86
對比其他 2020 年款1.24
對比其他中型 SUV0.88
上路前兩年的申訴數 · 對比同年款平均 (29)0.51
第 62 名／共 82 · 2020排行 ›

1.00 代表與比較組相同；2.00 代表每車齡年的申訴數是比較組的兩倍。

其他年款

201892.2 每年2.19
201998.0 每年2.33
202046.7 每年1.11
202118.9 每年0.45
202227.6 每年0.66
20236.0 每年0.14
202415.7 每年0.37

Ford Edge 各年款問題、申訴與召回 ›

車主在抱怨什麼

變速箱／動力系統163 · 52.2% · 4.49×
引擎49 · 15.7% · 0.71×
電系23 · 7.4% · 0.47×
內裝與配備23 · 7.4% · 0.83×
安全氣囊與安全帶13 · 4.2% · 1.1×
車身與結構13 · 4.2% · 0.46×
駕駛輔助系統8 · 2.6% · 0.45×
輪胎、輪圈與懸吊6 · 1.9% · 0.76×

對比全部車款: 1.00 = 全部車款平均

變速箱／動力系統 · 申訴中常見的詞

torque59
transmission106
converter55
shuddering23
jerking24
gears22

引擎 · 申訴中常見的詞

coolant12
transmission16
engine23
shuddering5
jerks5
fluid6

電系 · 申訴中常見的詞

camera15
rearview8
image7
distorted5
screen8
black6

問題分類: 引擎 · 變速箱／動力系統 · 電系 · 內裝與配備 · 車身與結構 · 安全氣囊與安全帶 · 輪胎、輪圈與懸吊 · 煞車

申訴提出的年份

通報碰撞: 12
通報起火: 1
受傷: 15
死亡: 0

事故發生時的車齡

1 年內4.2%
1–2 年6.7%
2–3 年5.4%
3–5 年30.4%
5 年以上53.2%

事故車齡中位數: 62 個月

車主怎麼說

I was driving on the highway with my husband and our dog when out of nowhere the panoramic sunroof exploded. We were traveling home and could have been in an accident when it occurred because it sounded like a gunshot hit the car.

內裝與配備 · 2026-05-05 · ODI 11735919
Brake pedal dropped to floor when applied slight pressure to slow from 30mph to 20 mph, then the car surged no brakes. I finally got car to stop by putting in neutral and engaging emergency brake.

煞車 · 2025-10-17 · ODI 11694182 · 碰撞
My 2020 Ford Edge Titanium was shuddering between 10 - 40 mph. I took my car to a Ford dealership to diagnose the problem. They said it's the torque converter and they needed to replace the transmission. It would be a rebuild/repair at a cost of 8,991.00.

變速箱／動力系統 · 2026-08-31 · ODI 11761023
The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter.

變速箱／動力系統 · 2026-08-28 · ODI 11760316
VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail.

引擎 · 2026-08-19 · ODI 11757953

節錄自向 NHTSA 提出的申訴原文（英文），為了長度有截短。ODI 編號是 NHTSA 的紀錄編號。

同級距對手 · 2020 · 中型 SUV

車款	申訴	每車齡年申訴數	申訴指數
2020 Nissan Pathfinder	52	7.8	0.19
2020 Dodge Durango	73	10.9	0.26
2020 Honda Passport	93	13.9	0.33
2020 Kia Sorento	134	20.1	0.48
2020 Hyundai Santa Fe	206	30.9	0.73
2020 Chevrolet Traverse	223	33.4	0.79
2020 Jeep Grand Cherokee	233	34.9	0.83
2020 Ford Edge	312	46.7	1.11
2020 Toyota Highlander	318	47.6	1.13
2020 Honda Pilot	483	72.4	1.72
2020 Hyundai Palisade	528	79.1	1.88
2020 Kia Telluride	748	112.1	2.66
2020 Subaru Outback	896	134.2	3.19
2020 Ford Explorer	1,203	180.2	4.28

安全召回 (4)

BACK OVER PREVENTION:SOFTWARE 案號 25V442000 · 2025-06-27

摘要: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.

風險: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.

處置: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.

POWER TRAIN:DRIVELINE:DRIVESHAFT 案號 21V011000 · 2021-01-15

摘要: Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.

風險: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.

處置: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案號 20V575000 · 2020-09-23

摘要: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

風險: Reduced rearward visibility can increase the risk of a crash.

處置: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.

POWER TRAIN:AUTOMATIC TRANSMISSION 案號 20V550000 · 2020-09-10

摘要: Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.

風險: Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.

處置: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.

怎麼查你的車有沒有未完成的召回 ›

缺陷調查

Rearview Camera FMVSS 111 Noncompliance 進行中

RQ21002 · BACK OVER PREVENTION: SENSING SYSTEM: CAMERA · 開啟 2021-08-03 · 年款: 2020

On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rea…

常見問題

2020 年款 Ford Edge 有多少申訴？

NHTSA 收到 2020 年款 Ford Edge 共 312 筆申訴，約每車齡年 46.7 筆。

2020 年款 Ford Edge 最常見的問題是什麼？

最常見的類別是變速箱／動力系統，佔申訴的 52.2%。

2020 年款 Ford Edge 有召回嗎？

NHTSA 列出這個年款 4 件安全召回。有 1 件 NHTSA 缺陷調查涵蓋這個年款，最近一件是「Rearview Camera FMVSS 111 Noncompliance」（2021-08-03 開啟，仍在進行中）。

2020 年款 Ford Edge 現在還有人在申訴嗎？

近 12 個月新增 116 筆申訴，前 12 個月是 90 筆，速度大致平穩。