2020 Jeep Grand Cherokee problems, complaints & recalls
TypicalWithin ±30% year on year
NHTSA has received 240 owner complaints about the 2020 Jeep Grand Cherokee, or 35.3 per year on the road — a typical number of complaints (complaint index 0.87, where 1.00 is the average of all tracked vehicles). Among the 83 model-year 2020 vehicles we track, it ranks #56 of 83 by complaints per year (#1 = fewest). Against other Jeep models its rate is 47% lower; against other Midsize SUVs it is 33% lower.
Counts are normalized by time on the road, not by sales volume: a popular model generates more reports than a rare one, and complaints are not verified individually. How we count
Complaints filed between 2019-12-06 and 2026-10-06. Median delay from incident to filing: 15 days.
240Complaints
35.3Complaints per year on the road
0.87Complaint index vs. all tracked vehicles
3Recalls
12.1%Share involving a crash or fire
49Last 12 months
Analysis
The previous model year (2019) drew 47.5 complaints per year, more than this one. The following model year (2021) drew 86.0 per year, more than this one. In its first two years on the road the 2020 model collected 48 complaints, 15% lower than the average vehicle of the same model year.
The most common problem area is Electrical (24.2% of complaints), followed by Engine (23.3%) and Unspecified or other (16.2%). Electrical complaints are 1.5 times as common here as across all tracked vehicles. 29 reports (12.1%) describe a crash or fire; owners mention 13 injuries and 0 deaths.
Half of the reported incidents happened within 53 months of the model year's start; the busiest period was after five years (39% of incidents). In the last 12 months 49 new complaints were filed, versus 69 in the 12 months before — down 29%.
NHTSA lists 3 safety recalls for this model year. 1 NHTSA investigation covers this model year; the most recent is “High pressure fuel pump failure” (engineering analysis, opened 2023-03-17, still open).
Complaint index
vs. all tracked vehicles0.87
vs. other Jeep models0.53
vs. other 2020 models0.94
vs. other Midsize SUVs0.67
Complaints in first 2 years on the road · vs. same-year average (48)0.85
Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact
I was driving my 2020 grand Cherokee limited 4x4 and it started to snow heavily so i was driving down this slight hill with a turn. I was not doing no more 15 miles per hour. My warning lights for service 4x4 and my traction control light where on.
Unspecified or other · 2026-05-05 · ODI 11735904 · Crash
At 29835 miles, my 2020 Jeep Grand Cherokee suffered a severe transmission slip/harsh jump. I took it to an authorized dealer on May 5,2026. The dealer charged $559, plus misc. charges of $12.00 and54.25 tax.
Unspecified or other · 2026-10-06 · ODI 11769305
The radio is delaminating. This is a common complaint for jeep. They need to fix this problem
Electrical · 2026-09-30 · ODI 11768158
ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable.
Electrical · 2026-09-20 · ODI 11765635
Excerpts from complaints filed with NHTSA, trimmed for length. The ODI number is NHTSA's record identifier.
ENGINE AND ENGINE COOLING Campaign 23V411000 · 2023-06-08
Summary: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk: An engine stall can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Summary: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Campaign 20V191000 · 2020-09-10 · Over-the-air fix
Summary: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect alle…
