NHTSA에 접수된 2020년식 Jeep Grand Cherokee 차주 불만은 240건으로, 차령 1년당 35.3건이며, 불만이 평균적인 수준(불만 지수 0.87, 1.00은 추적 중인 전체 차종의 평균)입니다. 추적 중인 2020년식 83개 차종 가운데 연간 불만이 적은 순으로 56위입니다. Jeep의 다른 차종과 비교하면 불만률이 47% 낮음, 다른 중형 SUV과 비교하면 33% 낮음입니다.
수치는 도로 위 기간으로만 정규화했으며 판매량으로 나누지 않았습니다. 많이 팔린 모델일수록 신고가 많고, 개별 불만은 검증되지 않았습니다. 집계 방법
불만 접수일은 2019-12-06부터 2026-10-06까지입니다. 사고 발생부터 접수까지 중앙값: 15일.
240불만
35.3차령 1년당 불만 수
0.87불만 지수 추적 중인 전체 차종 대비
3리콜
12.1%충돌·화재 포함 비율
49최근 12개월
분석
이전 연식(2019)은 연간 47.5건으로 이 연식보다 많습니다. 다음 연식(2021)은 연간 86.0건으로 이 연식보다 많습니다. 2020년식은 출시 후 2년 동안 불만 48건을 기록해 같은 연식 평균 차량보다 15% 낮음 수준이었습니다.
가장 흔한 문제 영역은 전기계통(불만의 24.2%)이며, 그다음은 엔진(23.3%), 미상·기타(16.2%)입니다. 전기계통 불만은 추적 중인 전체 차종 대비 1.5배 비율로 나타납니다. 29건(12.1%)은 충돌 또는 화재를 동반했으며 부상 13건, 사망 0건이 보고되었습니다.
보고된 사고의 절반은 연식 시작 후 53개월 이내에 발생했고, 가장 집중된 시기는 5년 이후(39%)입니다. 최근 12개월 신규 불만은 49건, 그 이전 12개월은 69건으로 29% 감소했습니다.
NHTSA는 이 연식에 대해 안전 리콜 3건을 등재했습니다. 이 연식은 NHTSA 조사 1건의 대상이며, 가장 최근 건은 “High pressure fuel pump failure”(공학 분석, 2023-03-17 개시, 아직 진행 중)입니다.
Airbags did not deploy in an accident where someone ran me into a tree front center of front of car it involves Two injury because airbags didn't come out on impact
에어백·안전벨트 · 2026-06-22 · ODI 11745823 · 충돌
I was driving my 2020 grand Cherokee limited 4x4 and it started to snow heavily so i was driving down this slight hill with a turn. I was not doing no more 15 miles per hour. My warning lights for service 4x4 and my traction control light where on.
미상·기타 · 2026-05-05 · ODI 11735904 · 충돌
At 29835 miles, my 2020 Jeep Grand Cherokee suffered a severe transmission slip/harsh jump. I took it to an authorized dealer on May 5,2026. The dealer charged $559, plus misc. charges of $12.00 and54.25 tax.
미상·기타 · 2026-10-06 · ODI 11769305
The radio is delaminating. This is a common complaint for jeep. They need to fix this problem
전기계통 · 2026-09-30 · ODI 11768158
ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable.
전기계통 · 2026-09-20 · ODI 11765635
NHTSA에 제출된 불만 원문(영어) 발췌. 길이 때문에 줄였습니다. ODI 번호는 NHTSA 기록 번호입니다.
ENGINE AND ENGINE COOLING 번호 23V411000 · 2023-06-08
요약: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
위험: An engine stall can increase the risk of a crash.
조치: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP 번호 22V406000 · 2022-06-09
요약: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
위험: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
조치: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 번호 20V191000 · 2020-09-10 · OTA 수정
요약: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
위험: The lingering rearview image can distract the driver, increasing the risk of a crash.
조치: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
EA23001 · 공학 분석 · FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP · 개시 2023-03-17 · 번호 24V957 · 연식: 2018, 2019, 2020
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect alle…
