InsightArise Cars美国车主投诉指数
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2020 款 Kia Telluride 问题、投诉与召回

多很多 升温

NHTSA 收到 2020 款 Kia Telluride 的车主投诉共 772 条,折合每车龄年 113.7 条,投诉比一般车多很多(投诉指数 2.82;1.00 为全部跟踪车型的平均)。在我们跟踪的 83 款 2020 款车中,它的每年投诉数由少到多排第 80 名。与 Kia 其他车型相比,它的投诉率高 226%;与其他中型 SUV相比则高 117%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2019-03-02 与 2026-10-09 之间。 事故发生到提交投诉的中位延迟:13 天。

772投诉
113.7每车龄年投诉数
2.82投诉指数 对比全部跟踪车型
7召回 · ⚠ 3
2.2%涉及碰撞或起火的比例
162近 12 个月

分析

后一年款(2021)每年 63.8 条,比这一年款少。2020 款上路前两年累计 196 条投诉,比同年款车的平均高 248%。

最常见的问题类别是车身与结构(占投诉 25.9%),其次是灯光(21.5%)与发动机(20.3%)。车身与结构类投诉在这里的比例是全部跟踪车型的 2.8 倍。有 17 条投诉(2.2%)提到碰撞或起火;车主报告 11 人受伤、1 人死亡。

一半的事故发生在年款起算 45 个月内;最集中的时期是第三到第五年(占 32%)。近 12 个月新增 162 条投诉,前 12 个月是 117 条,增加 38%。

NHTSA 列出该年款 7 项安全召回,其中 3 项带有勿驾驶或停户外警告。有 1 项 NHTSA 调查涵盖该年款,最近一项是“Complete Loss of High Beams”(初步评估,2023-01-27 开启,已于 2024-04-17 结案)。

投诉指数

  • 对比全部跟踪车型2.82
  • 对比 Kia 其他车型3.26
  • 对比其他 2020 年款3.02
  • 对比其他中型 SUV2.17
  • 上路前两年的投诉数 · 对比同年款平均 (196)3.48
  • 第 80 名/共 83 · 2020排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 2020113.7 每年2.82
  • 202163.8 每年1.58
  • 202268.3 每年1.69
  • 202354.6 每年1.35
  • 202478.9 每年1.96
  • 202566.6 每年1.65

Kia Telluride 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 车身与结构200 · 25.9% · 2.84×
  • 灯光166 · 21.5% · 13.86×
  • 发动机157 · 20.3% · 0.91×
  • 未指明或其他95 · 12.3% · 1.37×
  • 电气49 · 6.3% · 0.4×
  • 变速箱/动力系统46 · 6.0% · 0.51×
  • 轮胎、轮毂与悬挂22 · 2.8% · 1.12×
  • 刹车12 · 1.6% · 0.27×

对比全部车型: 1.00 = 全部车型平均

问题分类: 车身与结构 · 发动机 · 未指明或其他 · 电气 · 灯光 · 变速箱/动力系统 · 轮胎、轮毂与悬挂 · 刹车 · 驾驶辅助系统 · 安全气囊与安全带

投诉提交的年份

2019: 73 73 2019 2020: 71 71 2020 2021: 52 52 2021 2022: 50 50 2022 2023: 151 151 2023 2024: 122 122 2024 2025: 126 126 2025 2026: 127 127 2026
  • 报告碰撞: 8
  • 报告起火: 9
  • 受伤: 11
  • 死亡: 1

事故发生时的车龄

  • 1 年内20.7%
  • 1–2 年8.2%
  • 2–3 年9.8%
  • 3–5 年32.1%
  • 5 年以上29.1%

事故车龄中位数: 45 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2020 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2020 Nissan Pathfinder537.80.19
2020 Dodge Durango7511.00.27
2020 Honda Passport10315.20.38
2020 Kia Sorento13720.20.5
2020 Hyundai Santa Fe21631.80.79
2020 Chevrolet Traverse23334.30.85
2020 Jeep Grand Cherokee24035.30.87
2020 Ford Edge32447.71.18
2020 Toyota Highlander32948.51.2
2020 Honda Pilot49272.51.8
2020 Hyundai Palisade54079.51.97
2020 Kia Telluride772113.72.82
2020 Subaru Outback899132.43.28
2020 Ford Explorer1,235181.94.51

安全召回 (7)

SEATS:FRONT ASSEMBLY:POWER ADJUST 案号 26V430000 · 2026-07-02

⚠ 停在户外/勿驾驶警告

摘要: Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob or an improper recall 24V407 repair, which can result in a fire while parked or driving.

风险: A fire increases the risk of injury.

处置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install an electronic fuse assembly, free of charge. Owner notification letters are expected to be mailed August 13, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC374. This recall replaces NHTSA recall number 24V407. Vehicles already repaired under the previous recall will need to have the new remedy completed. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.

SEATS:FRONT ASSEMBLY:POWER ADJUST 案号 24V407000 · 2024-06-05

⚠ 停在户外/勿驾驶警告

摘要: Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.

风险: A fire increases the risk of injury.

处置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a bracket for the power seat switch back covers and replace the seat slide knobs, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC316.

POWER TRAIN:DRIVELINE:DRIVESHAFT 案号 24V214000 · 2024-03-20

摘要: Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.

风险: A vehicle roll away increases the risk of a crash or injury.

处置: Owners are advised to manually engage the emergency parking brake prior to exiting the vehicle until the recall remedy is performed. Dealers will update the electronic parking brake software and replace any damaged intermediate shafts as necessary, free of charge. Owner notification letters were mailed May 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC303.

EXTERIOR LIGHTING:HEADLIGHTS 案号 24V148000 · 2024-02-26

摘要: Kia America, Inc. (Kia) is recalling certain 2020 Telluride vehicles. The high beam headlights may fail.

风险: Inoperable high beam headlights may reduce visibility, increasing the risk of a crash.

处置: Dealers will inspect and repair or replace the high beam headlights, as necessary free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC299.

TRAILER HITCHES 案号 22V626000 · 2022-08-15

⚠ 停在户外/勿驾驶警告

摘要: Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

风险: A fire while parked or driving can increase the risk of injury.

处置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will install a new fuse and a wiring harness extension. Dealers will also inspect and replace the tow hitch harness assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed April 12, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC247.

ELECTRICAL SYSTEM:WIRING 案号 20V436000 · 2020-07-28

摘要: Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles equipped with Smart Cruise Control (SCC). When a trailer is connected to the vehicle, the trailer brake lights will not illuminate when the SCC applies the brakes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: Inoperative trailer brake lights can fail to warn other drivers that the vehicle is slowing, increasing the risk of a crash.

处置: Kia will notify owners, and dealers will install an additional wire harness to the main fuse box to signal the trailer brake lights, free of charge. The recall began September 10, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC194.

SEAT BELTS:REAR/OTHER 案号 19V594000 · 2019-08-13

摘要: Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

风险: If a child seat is not properly secured, there is an increased risk of injury to the occupant in a crash.

处置: Kia will notify owners, and dealers will inspect the vehicles and replace any incorrect seat belt assemblies. The repair will also include replacing the driver's seat belt which has a non-U.S. specified label, with a U.S. specification seat belt. The repairs will be performed free of charge. The recall began August 30, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC181.

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