分析
前年式（2019）は年あたり 134.6 件で、この年式とほぼ同じ。翌年式（2021）は年あたり 52.2 件で、この年式より少ない。2020 年式は発売後2年間で 544 件の苦情を集め、同年式の平均的な車より856% 高い水準でした。
最も多い問題領域はボディ・構造（苦情の 42.1%）で、次いで電装（27.0%）、内装・装備（11.2%）です。ボディ・構造の苦情は、追跡中の全車種と比べて 4.6 倍の割合で発生しています。ボディ・構造の報告でオーナーが最もよく挙げる語は “windshield”、“crack”、“rock”、“impact”、“side” です。26 件（2.9%）は衝突または火災を伴い、負傷 4 件、死亡 0 件が報告されています。
報告された事象の半数は年式開始から 17 か月以内に発生し、最も多い時期は1年目（34%）でした。直近12か月の新規苦情は 21 件で、その前の12か月は 33 件。ペースは低下中です。
NHTSA はこの年式について6 件の安全リコールを掲載しています。 苦情の 35% は、リコールが対象とする部位に該当します。
安全リコール (6)
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER 番号 24V227000 · 2024-03-22
概要: Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
リスク: An air bag that does not deploy during a crash can increase the risk of injury.
対策: Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) 番号 22V485000 · 2022-07-08
概要: Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
リスク: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
対策: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) 番号 21V955000 · 2021-12-09
概要: Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
リスク: An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
対策: Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP 番号 21V587000 · 2021-07-29
概要: Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
リスク: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
対策: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
BACK OVER PREVENTION:DISPLAY FUNCTION 番号 20V766000 · 2020-12-10
概要: Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
リスク: The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
対策: Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES 番号 19V664000 · 2019-09-18
概要: Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
リスク: A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
対策: Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
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よくある質問
2020 年式 Subaru Outback の苦情は何件？
NHTSA には 2020 年式 Subaru Outback について 896 件の苦情があり、車齢1年あたり約 134.2 件です。
2020 年式 Subaru Outback で最も多い問題は？
最も多いカテゴリはボディ・構造で、苦情の 42.1% を占めます。
2020 年式 Subaru Outback にリコールはある？
NHTSA はこの年式について 6 件の安全リコールを掲載しています。
2020 年式 Subaru Outback は今も苦情が出ていますか？
直近12か月の新規苦情は 21 件で、その前の12か月は 33 件。ペースは低下中です。
2020 年式 Subaru Outback は同種の車と比べてどうですか？
NHTSA には 2020 年式 Subaru Outback についてオーナー苦情が 896 件寄せられており、車齢1年あたり 134.2 件です。同じ車齢の車と比べると苦情は一般的な水準よりかなり多い水準です（苦情指数 3.19、1.00 が追跡中の全車種の平均）。追跡中の 2020 年式 82 車種のうち、年あたり苦情の少なさで 80 位です。Subaru の他車種と比べると苦情率は240% 高い、他のミドルサイズ SUVと比べると153% 高いです。