InsightArise Cars美国车主投诉指数
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Toyota 各车型投诉与召回

一般 升温

Toyota 的 10 款车、77 个年款,NHTSA 累计收到 12,497 条车主投诉与 114 项召回案。品牌平均每车龄年 34.2 条,投诉数属一般水平(指数 0.85)。

12,497投诉
34.2每车龄年投诉数
0.85投诉指数 对比全部跟踪车型
114召回案
3,353近 12 个月
4 项中 1 项进行中调查

分析

跟踪的 Toyota 车型中,Prius 的每年投诉最少,RAV4 最多。按年款看,品牌平均投诉率以 2025 款最高(每年 52.3 条),2018 款最低(25.8 条)。

Toyota 车主抱怨燃油系统的比例高于整体:占投诉 8.8%,是全部跟踪车型的 2.0 倍。近 12 个月车主提出 3,353 条投诉,前 12 个月是 2,370 条,增加 41%。

召回:跟踪年款合计 114 项召回案,以 2023 年收件最多(17 项),其中 1 项带有勿驾驶或停户外警告。有 4 项 NHTSA 调查涉及 Toyota 车型,其中 1 项仍在进行。

车型

车型级别投诉每车龄年投诉数投诉指数趋势近期动态召回调查最常见问题
Toyota RAV4 紧凑型 SUV 3,15867.21.67 改善中年增减 30% 以内252 发动机
Toyota Tundra 全尺寸皮卡 1,57854.31.35 恶化中升温341 发动机
Toyota Highlander 中型 SUV 2,16245.81.13 改善中升温211 变速箱/动力系统
Toyota Camry 中型轿车 1,98144.21.1 改善中年增减 30% 以内211 发动机
Toyota Sienna MPV 61527.60.68 恶化中升温171 其他
Toyota Tacoma 中型皮卡 96527.20.67 持平升温151 变速箱/动力系统
Toyota Corolla 紧凑型轿车 1,14726.70.66 持平年增减 30% 以内153 发动机
Toyota Corolla Cross 小型 SUV 29521.60.53 恶化中年增减 30% 以内70 发动机
Toyota 4Runner 越野 SUV 33410.10.25 持平升温120 刹车
Toyota Prius 紧凑型轿车 2627.20.18 持平升温111 电气

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

各年款 · 每车龄年投诉数

40.4 2018: 25.8 25.8 2018 2019: 35.0 35.0 2019 2020: 29.6 29.6 2020 2021: 30.8 30.8 2021 2022: 25.9 25.9 2022 2023: 35.4 35.4 2023 2024: 37.3 37.3 2024 2025: 52.3 52.3 2025 2026: 37.0 37.0 2026

全部车型平均: 40.4

车主在抱怨什么

  • 发动机2,348 · 18.8% · 0.84×
  • 变速箱/动力系统1,690 · 13.5% · 1.16×
  • 电气1,318 · 10.5% · 0.67×
  • 未指明或其他1,282 · 10.3% · 1.14×
  • 车身与结构1,132 · 9.1% · 0.99×
  • 燃油系统1,098 · 8.8% · 2.03×
  • 刹车1,027 · 8.2% · 1.36×
  • 安全气囊与安全带958 · 7.7% · 2.02×

对比全部车型: 1.00 = 全部车型平均

召回(按收件年份)

2017: 2 2 2017 2018: 14 14 2018 2019: 14 14 2019 2020: 11 11 2020 2021: 7 7 2021 2022: 10 10 2022 2023: 17 17 2023 2024: 12 12 2024 2025: 16 16 2025 2026: 11 11 2026

勿驾驶/停户外: 1

调查

  • Pedestrian alert sounds 已结案
    DP22005 · 缺陷请愿 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 开启 2023-01-27 · 已结案 2023-08-07 · 案号 22V063000 · Corolla, Prius, Camry, RAV4, Highlander, Tundra, Sienna · 年款: 2018, 2019, 2020, 2021, 2022

    NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…

  • Desiccated Air Bag Inflator Rupture 进行中
    EA21002 · 工程分析 · AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE · 开启 2021-09-17 · Corolla · 年款: 2018

    From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupt…

  • Battery Hold Down Bracket Thermal Events 已结案
    PE21005 · 初步评估 · ELECTRICAL SYSTEM:12V/24V/48V BATTERY · 开启 2021-02-25 · 已结案 2024-08-12 · 案号 23V734 · RAV4 · 年款: 2018

    The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE) to understand the contributing factors and frequency of vehicle fires originating from the battery region of the engine compartment in Model Year (MY) 2013-2018 Toyota RAV4 vehicles on 25 February 2021. At the time of opening, ODI attributed eleven allegations and additional EWR events to this PE. PE21005 focused on rep…

  • Electrical overstress 已结案
    EA19001 · 工程分析 · AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE · 开启 2019-04-19 · 已结案 2024-09-19 · 案号 20V024 · Corolla, Tacoma · 年款: 2018, 2019

    The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicle…