InsightArise Cars美国车主投诉指数
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2021 款 Jeep Grand Cherokee 问题、投诉与召回

多很多 平稳

NHTSA 收到 2021 款 Jeep Grand Cherokee 的车主投诉共 478 条,折合每车龄年 84.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.00;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 76 名。与 Jeep 其他车型相比,它的投诉率高 16%;与其他中型 SUV相比则高 59%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2020-11-28 与 2026-08-26 之间。 事故发生到提交投诉的中位延迟:11 天。

478投诉
84.3每车龄年投诉数
2.0投诉指数 对比全部跟踪车型
15召回
6.7%涉及碰撞或起火的比例
90近 12 个月

分析

前一年款(2020)每年 34.9 条,比这一年款少。后一年款(2022)每年 93.7 条,比这一年款多。2021 款上路前两年累计 159 条投诉,比同年款车的平均高 160%。

最常见的问题类别是电气(占投诉 20.1%),其次是转向(15.1%)与发动机(14.4%)。在电气类投诉里,车主最常提到 “power steering”、“italian”、“turn”、“unavailable”与“warning instruments”。有 32 条投诉(6.7%)提到碰撞或起火;车主报告 15 人受伤、0 人死亡。

一半的事故发生在年款起算 32 个月内;最集中的时期是第三到第五年(占 36%)。近 12 个月新增 90 条投诉,前 12 个月是 95 条,速度大致平稳。

NHTSA 列出该年款 15 项安全召回。 有 69% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Recall 23V-413 Post Remedy Failures”(2025-12-11 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型2.0
  • 对比 Jeep 其他车型1.16
  • 对比其他 2021 年款2.21
  • 对比其他中型 SUV1.59
  • 上路前两年的投诉数 · 对比同年款平均 (159)2.6
  • 第 76 名/共 85 · 2021排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201898.3 每年2.34
  • 201947.4 每年1.13
  • 202034.9 每年0.83
  • 202184.3 每年2.0
  • 202293.7 每年2.23
  • 2023153.0 每年3.64
  • 2024113.3 每年2.69
  • 202562.2 每年1.48

Jeep Grand Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 电气96 · 20.1% · 1.28×
  • 转向72 · 15.1% · 2.33×
  • 发动机69 · 14.4% · 0.65×
  • 变速箱/动力系统55 · 11.5% · 0.99×
  • 内饰与配置39 · 8.2% · 0.91×
  • 灯光33 · 6.9% · 4.41×
  • 刹车22 · 4.6% · 0.76×
  • 燃油系统20 · 4.2% · 0.98×

对比全部车型: 1.00 = 全部车型平均

电气 · 投诉中常见的词

  • power steering27
  • italian5
  • turn23
  • unavailable13
  • warning instruments4
  • instruments gauges4

转向 · 投诉中常见的词

  • power steering46
  • steering unavailable13
  • steering warning8
  • suspension steering7
  • steering lane6
  • difficult12

发动机 · 投诉中常见的词

  • engine43
  • shut13
  • park13
  • light22
  • traffic14
  • check14

问题分类: 电气 · 发动机 · 内饰与配置 · 变速箱/动力系统 · 刹车 · 转向 · 轮胎、轮毂与悬挂 · 安全气囊与安全带 · 燃油系统 · 驾驶辅助系统 · 车身与结构 · 灯光

投诉提交的年份

2020: 3 3 2020 2021: 50 50 2021 2022: 106 106 2022 2023: 78 78 2023 2024: 81 81 2024 2025: 100 100 2025 2026: 60 60 2026
  • 报告碰撞: 23
  • 报告起火: 9
  • 受伤: 15
  • 死亡: 0

事故发生时的车龄

  • 1 年内16.5%
  • 1–2 年23.2%
  • 2–3 年15.1%
  • 3–5 年36.2%
  • 5 年以上9.0%

事故车龄中位数: 32 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2021 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2021 Kia Sorento295.10.12
2021 Chevrolet Traverse8815.50.37
2021 Ford Edge10718.90.45
2021 Honda Passport13924.50.58
2021 Hyundai Santa Fe18532.60.77
2021 Dodge Durango19935.10.83
2021 Subaru Outback29652.21.24
2021 Kia Telluride35462.41.48
2021 Ford Explorer42074.01.76
2021 Honda Pilot42474.71.78
2021 Hyundai Palisade42975.61.8
2021 Jeep Grand Cherokee47884.32.0
2021 Toyota Highlander51691.02.16

安全召回 (15)

SUSPENSION:REAR:SPRINGS:COIL SPRINGS 案号 26V051000 · 2026-01-29

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.

风险: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.

处置: Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT 案号 25V083000 · 2025-02-13

摘要: Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.

处置: Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.

AIR BAGS:SIDE/WINDOW 案号 24V897000 · 2024-11-27

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V436000 · 2024-06-13 · OTA 修复

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

处置: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT 案号 24V132000 · 2024-02-22

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.

风险: A loss of vehicle control increases the risk of a crash.

处置: Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.

BACK OVER PREVENTION:DISPLAY FUNCTION 案号 23V577000 · 2023-08-14

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.

处置: Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.

SUSPENSION:REAR:SPRINGS:COIL SPRINGS 案号 23V413000 · 2023-06-08

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.

风险: Rear coil springs that detach from the vehicle while driving increases the risk of a crash.

处置: Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA recall 26V051. All vehicles will need to have the new recall remedy performed.

STEERING:COLUMN 案号 23V352000 · 2023-05-18

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.

风险: A loss of steering control increases the risk of a crash.

处置: Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.

EXTERIOR LIGHTING:TAIL LIGHTS 案号 22V544000 · 2022-07-28

摘要: Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The tail light side marker assemblies may be damaged and not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamp, Reflective Devices, and Associated Equipment."

风险: A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.

处置: Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z50.

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) 案号 22V284000 · 2022-04-28

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.

风险: An unexpected loss of drive power increases the risk of a crash.

处置: Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.

CHILD SEAT:VEHICLE TETHER ANCHOR 案号 22V180000 · 2022-03-24

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Grand Cherokee L vehicles. These vehicles may have been built with a missing weld from the seat back frame to the child seat tether anchorage. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

风险: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.

处置: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z24.

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE 案号 21V950000 · 2021-12-09

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles equipped with smart lighting modules (SLM). An incomplete SLM software update may cause one or both headlights to become inoperable. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.

处置: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y72.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE 案号 21V873000 · 2021-11-10

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.

风险: Disabled air bags can increase the risk of injury to occupants in a crash.

处置: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.

EXTERIOR LIGHTING:HEADLIGHTS 案号 21V797000 · 2021-10-14

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles not equipped with automatic high beams. When the master lighting switch is set to the auto position, the high beam headlights will not activate unless the master lighting switch is first changed to the 'on" position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.

处置: Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y66.

VISIBILITY:REARVIEW MIRRORS/DEVICES 案号 21V729000 · 2021-09-21

摘要: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

处置: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y67.

怎么查你的车有没有未完成的召回 ›

缺陷调查

常见问题

2021 款 Jeep Grand Cherokee 有多少投诉?

NHTSA 收到 2021 款 Jeep Grand Cherokee 共 478 条投诉,约每车龄年 84.3 条。

2021 款 Jeep Grand Cherokee 最常见的问题是什么?

最常见的类别是电气,占投诉的 20.1%。

2021 款 Jeep Grand Cherokee 有召回吗?

NHTSA 列出该年款 15 项安全召回。 有 1 项 NHTSA 缺陷调查涵盖该年款,最近一项是“Recall 23V-413 Post Remedy Failures”(2025-12-11 开启,仍在进行中)。

2021 款 Jeep Grand Cherokee 现在还有人在投诉吗?

近 12 个月新增 90 条投诉,前 12 个月是 95 条,速度大致平稳。

2021 款 Jeep Grand Cherokee 跟同类车比起来如何?

NHTSA 收到 2021 款 Jeep Grand Cherokee 的车主投诉共 478 条,折合每车龄年 84.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.00;1.00 为全部跟踪车型的平均)。在我们跟踪的 85 款 2021 款车中,它的每年投诉数由少到多排第 76 名。与 Jeep 其他车型相比,它的投诉率高 16%;与其他中型 SUV相比则高 59%。