InsightArise Cars美国车主投诉指数
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2024 款 Jeep Grand Cherokee 问题、投诉与召回

多很多 升温

NHTSA 收到 2024 款 Jeep Grand Cherokee 的车主投诉共 303 条,折合每车龄年 113.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.69;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 83 名。与 Jeep 其他车型相比,它的投诉率高 55%;与其他中型 SUV相比则高 113%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2024-01-01 与 2026-08-26 之间。 事故发生到提交投诉的中位延迟:11 天。

303投诉
113.3每车龄年投诉数
2.69投诉指数 对比全部跟踪车型
17召回 · ⚠ 1
5.3%涉及碰撞或起火的比例
204近 12 个月

分析

前一年款(2023)每年 153.0 条,比这一年款多。后一年款(2025)每年 62.2 条,比这一年款少。2024 款上路前两年累计 173 条投诉,比同年款车的平均高 146%。

最常见的问题类别是发动机(占投诉 39.9%),其次是电气(20.8%)与变速箱/动力系统(6.6%)。发动机类投诉在这里的比例是全部跟踪车型的 1.8 倍。在发动机类投诉里,车主最常提到 “engine”、“fire”、“stellantis”、“available”与“remedy”。有 16 条投诉(5.3%)提到碰撞或起火;车主报告 8 人受伤、1 人死亡。

一半的事故发生在年款起算 21 个月内;最集中的时期是第二年(占 49%)。近 12 个月新增 204 条投诉,前 12 个月是 70 条,投诉速度在升温。

NHTSA 列出该年款 17 项安全召回,其中 1 项带有勿驾驶或停户外警告。 有 78% 的投诉落在召回已处理的部件范围。

投诉指数

  • 对比全部跟踪车型2.69
  • 对比 Jeep 其他车型1.55
  • 对比其他 2024 年款2.96
  • 对比其他中型 SUV2.13
  • 上路前两年的投诉数 · 对比同年款平均 (173)2.46
  • 第 83 名/共 89 · 2024排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201898.3 每年2.34
  • 201947.4 每年1.13
  • 202034.9 每年0.83
  • 202184.3 每年2.0
  • 202293.7 每年2.23
  • 2023153.0 每年3.64
  • 2024113.3 每年2.69
  • 202562.2 每年1.48

Jeep Grand Cherokee 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机121 · 39.9% · 1.8×
  • 电气63 · 20.8% · 1.32×
  • 变速箱/动力系统20 · 6.6% · 0.57×
  • 内饰与配置18 · 5.9% · 0.66×
  • 驾驶辅助系统17 · 5.6% · 0.98×
  • 刹车15 · 5.0% · 0.82×
  • 灯光15 · 5.0% · 3.2×
  • 燃油系统11 · 3.6% · 0.84×

对比全部车型: 1.00 = 全部车型平均

发动机 · 投诉中常见的词

  • engine79
  • fire36
  • stellantis22
  • available53
  • remedy30
  • recall67

电气 · 投诉中常见的词

  • battery19
  • system28
  • notification electrical8
  • fire12
  • stellantis7
  • near structures4

变速箱/动力系统 · 投诉中常见的词

  • hybrid mode3
  • power9
  • engine11
  • traffic7
  • battery6
  • propulsion3

问题分类: 电气 · 发动机 · 内饰与配置 · 变速箱/动力系统 · 刹车 · 转向 · 轮胎、轮毂与悬挂 · 安全气囊与安全带 · 燃油系统 · 驾驶辅助系统 · 车身与结构 · 灯光

投诉提交的年份

2024: 53 53 2024 2025: 120 120 2025 2026: 130 130 2026
  • 报告碰撞: 14
  • 报告起火: 2
  • 受伤: 8
  • 死亡: 1

事故发生时的车龄

  • 1 年内23.4%
  • 1–2 年49.2%
  • 2–3 年27.4%
  • 3–5 年0.0%
  • 5 年以上0.0%

事故车龄中位数: 21 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2024 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2024 Dodge Durango134.90.12
2024 Honda Passport166.00.14
2024 Ford Explorer197.10.17
2024 Toyota Highlander4215.70.37
2024 Ford Edge4215.70.37
2024 Kia Sorento4617.20.41
2024 Nissan Pathfinder7528.00.67
2024 Subaru Outback9134.00.81
2024 Honda Pilot10940.70.97
2024 Chevrolet Traverse13249.31.17
2024 Hyundai Santa Fe17565.41.55
2024 Kia Telluride21580.41.91
2024 Jeep Grand Cherokee303113.32.69
2024 Hyundai Palisade382142.83.39

安全召回 (17)

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) 案号 26V413000 · 2026-06-30

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee, 2023 Jeep Wagoneer, 2024 Jeep Grand Cherokee L, and Jeep Wagoneer L vehicles. A software error may cause the transmission gear selection indicator not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect."

风险: A missing gear selection indicator may lead to unintended vehicle movement or a vehicle rollaway, increasing the risk of a crash.

处置: Dealers will update the shifter module software, free of charge. Owner notification letters were mailed August 20, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 30D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 9, 2026.

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE 案号 26V328000 · 2026-05-21

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee and 2023-2025 Jeep Grand Cherokee L vehicles. A software error in the occupant restraint controller module may cause the delayed deployment of the side air bags during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

风险: Delayed air bag deployment during a crash increases the risk of injury.

处置: Dealers will update the occupant restraint controller module software, free of charge. Some owner notification letters are expected to be mailed June 18, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 01D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.

ENGINE 案号 25V766000 · 2025-11-06

摘要: Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.

风险: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.

处置: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 25V741000 · 2025-10-30

⚠ 停在户外/勿驾驶警告

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

风险: A vehicle fire can increase the risk of injury.

处置: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.

ELECTRICAL SYSTEM:PROPULSION SYSTEM 案号 25V576000 · 2025-09-04

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.

风险: A loss of drive power increases the risk of a crash.

处置: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 11, 2025.

SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT 案号 25V472000 · 2025-07-17

摘要: Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."

风险: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.

处置: Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.

BACK OVER PREVENTION:SOFTWARE 案号 24V944000 · 2024-12-19

摘要: Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

风险: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

处置: Dealers will update the rearview camera module software, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D5B.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY 案号 24V926000 · 2024-12-12

摘要: Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. The radiator crossmember bolts may not be properly secured, which can lead to improper air bag deployments and a fuel leak during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 208, "Occupant Crash Protection" and 301, "Fuel System Integrity."

风险: An improper air bag deployment can increase the risk of injury. A fuel leak can increase the risk of a fire.

处置: Dealers will inspect and secure the crossmember bolts as necessary, free of charge. Owner notification letters were mailed January 9, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D1B.

AIR BAGS:SIDE/WINDOW 案号 24V897000 · 2024-11-27

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

风险: An air bag that does not deploy during a crash increases the risk of injury.

处置: Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER 案号 24V872000 · 2024-11-19

摘要: Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee and Grand Cherokee L vehicles. A software error in the instrument panel cluster may cause the speedometer to display the incorrect vehicle speed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Displays and Controls."

风险: Driving without knowing the vehicle's actual speed increases the risk of a crash.

处置: Dealers will inspect and update the instrument panel cluster software as necessary, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B8B.

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY 案号 24V720000 · 2024-09-27

摘要: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.

风险: A vehicle fire while parked or driving can increase the risk of injury.

处置: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.

CHILD SEAT:VEHICLE TETHER ANCHOR 案号 24V586000 · 2024-08-08

摘要: Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee L vehicles.  The child seat tether welds on the second-row seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."

风险: A child that is not properly restrained during a crash can have an increased risk of injury.

处置: Dealers will reinforce the child seat tether welds on the seat back frame, free of charge. Owner notification letters were mailed October 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 85B.

AIR BAGS:FRONTAL 案号 24V346000 · 2024-05-16

摘要: Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. The front bumper may be missing energy absorbing foam, which can cause the front air bags not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

风险: Front air bags that do not deploy as intended can increase the risk of injury in a crash.

处置: Dealers will inspect the vehicles and install the foam as necessary, free of charge. Owner notification letters were mailed May 30, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 41B.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA 案号 24V289000 · 2024-04-25

摘要: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

风险: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.

处置: Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.

EXTERIOR LIGHTING:HEADLIGHTS 案号 24V130000 · 2024-02-22

摘要: Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

风险: High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.

处置: Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.

STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM 案号 24V131000 · 2024-02-22

摘要: Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee vehicles. An improperly machined steering knuckle may separate between the ball joint and knuckle, causing the wheel to fall outward and resulting in a loss of control.

风险: A loss of vehicle control increases the risk of a crash.

处置: Dealers will replace the steering knuckle, free of charge. Owner notification letters were mailed April 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 07B.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM 案号 24V111000 · 2024-02-15

摘要: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."

风险: An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.

处置: Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.

怎么查你的车有没有未完成的召回 ›

缺陷调查

跟踪的年款没有 NHTSA 调查。

常见问题

2024 款 Jeep Grand Cherokee 有多少投诉?

NHTSA 收到 2024 款 Jeep Grand Cherokee 共 303 条投诉,约每车龄年 113.3 条。

2024 款 Jeep Grand Cherokee 最常见的问题是什么?

最常见的类别是发动机,占投诉的 39.9%。

2024 款 Jeep Grand Cherokee 有召回吗?

NHTSA 列出该年款 17 项安全召回。

2024 款 Jeep Grand Cherokee 现在还有人在投诉吗?

近 12 个月新增 204 条投诉,前 12 个月是 70 条,投诉速度在升温。

2024 款 Jeep Grand Cherokee 跟同类车比起来如何?

NHTSA 收到 2024 款 Jeep Grand Cherokee 的车主投诉共 303 条,折合每车龄年 113.3 条,以同车龄的车来说投诉比一般车多很多(投诉指数 2.69;1.00 为全部跟踪车型的平均)。在我们跟踪的 89 款 2024 款车中,它的每年投诉数由少到多排第 83 名。与 Jeep 其他车型相比,它的投诉率高 55%;与其他中型 SUV相比则高 113%。