分析
前一年款（2018）每年 83.7 条，比这一年款多。后一年款（2020）每年 180.2 条，比这一年款多。2019 款上路前两年累计 27 条投诉，比同年款车的平均低 67%。
最常见的问题类别是车身与结构（占投诉 50.9%），其次是变速箱／动力系统（11.3%）与内饰与配置（11.0%）。车身与结构类投诉在这里的比例是全部跟踪车型的 5.5 倍。在车身与结构类投诉里，车主最常提到 “structure”、“trim”、“a-pillar”、“received notification”与“amount recall”。有 2 条投诉（0.7%）提到碰撞或起火；车主报告 6 人受伤、0 人死亡。
一半的事故发生在年款起算 62 个月内；最集中的时期是五年以后（占 59%）。近 12 个月新增 59 条投诉，前 12 个月是 96 条，投诉速度在降温。
NHTSA 列出该年款 6 项安全召回。 有 64% 的投诉落在召回已处理的部件范围。有 1 项 NHTSA 缺陷调查涵盖该年款，最近一项是“Windshield trim molding Item detachment”（2023-01-27 开启，已于 2024-02-08 结案）。
安全召回 (6)
STRUCTURE:BODY 案号 26V448000 · 2026-07-14
摘要: Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
风险: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
处置: Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
SUSPENSION:REAR 案号 26V101000 · 2026-02-20
摘要: Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
风险: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
处置: Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER 案号 26V012000 · 2026-01-15
摘要: Ford Motor Company (Ford) is recalling certain 2016-2018 Focus, 2019 Explorer, and 2024 Explorer vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
风险: An electrical short circuit can increase the risk of a fire.
处置: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed February 13, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026. This recall expands previous recall number 25V685.
STRUCTURE:BODY:ROOF AND PILLARS 案号 24V031000 · 2024-01-19
摘要: Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
风险: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
处置: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
STRUCTURE:BODY 案号 21V316000 · 2021-05-05
摘要: Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
风险: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
处置: Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
SEATS:FRONT ASSEMBLY:RECLINER 案号 19V633000 · 2019-08-28
摘要: Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
风险: A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
处置: Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
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