InsightArise Cars美国车主投诉指数
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2018 款 Hyundai Santa Fe 问题、投诉与召回

一般 年增减 30% 以内

NHTSA 收到 2018 款 Hyundai Santa Fe 的车主投诉共 432 条,折合每车龄年 49.2 条,投诉数属一般水平(投诉指数 1.22;1.00 为全部跟踪车型的平均)。在我们跟踪的 76 款 2018 款车中,它的每年投诉数由少到多排第 53 名。与 Hyundai 其他车型相比,它的投诉率低 9%;与其他中型 SUV相比则低 6%。

数字只按上路时间标准化,没有除以销量:热销车型的投诉自然比冷门车型多,而且每条投诉未经逐一核实。 计算方式

投诉提交日期介于 2017-11-13 与 2026-10-09 之间。 事故发生到提交投诉的中位延迟:17 天。

432投诉
49.2每车龄年投诉数
1.22投诉指数 对比全部跟踪车型
5召回 · ⚠ 2
5.8%涉及碰撞或起火的比例
59近 12 个月

分析

后一年款(2019)每年 29.1 条,比这一年款少。2018 款上路前两年累计 56 条投诉,比同年款车的平均低 35%。

最常见的问题类别是发动机(占投诉 60.9%),其次是刹车(13.4%)与未指明或其他(6.9%)。发动机类投诉在这里的比例是全部跟踪车型的 2.7 倍。有 25 条投诉(5.8%)提到碰撞或起火;车主报告 13 人受伤、0 人死亡。

一半的事故发生在年款起算 64 个月内;最集中的时期是五年以后(占 54%)。近 12 个月新增 59 条投诉,前 12 个月是 79 条,减少 25%。

NHTSA 列出该年款 5 项安全召回,其中 2 项带有勿驾驶或停户外警告。有 2 项 NHTSA 调查涵盖该年款,最近一项是“Hyundai and Kia ABS Module Fires”(审计查询,2023-11-17 开启,仍在进行中)。

投诉指数

  • 对比全部跟踪车型1.22
  • 对比 Hyundai 其他车型0.91
  • 对比其他 2018 年款1.04
  • 对比其他中型 SUV0.94
  • 上路前两年的投诉数 · 对比同年款平均 (56)0.65
  • 第 53 名/共 76 · 2018排行 ›

1.00 表示与比较组相同;2.00 表示每车龄年的投诉数是比较组的两倍。

其他年款

  • 201849.2 每年1.22
  • 201929.1 每年0.72
  • 202031.8 每年0.79
  • 202132.3 每年0.8
  • 202255.1 每年1.37
  • 202376.5 每年1.9
  • 202468.1 每年1.69
  • 2025129.8 每年3.22
  • 202654.0 每年1.34

Hyundai Santa Fe 各年款问题、投诉与召回 ›

车主在抱怨什么

  • 发动机263 · 60.9% · 2.73×
  • 刹车58 · 13.4% · 2.22×
  • 未指明或其他30 · 6.9% · 0.77×
  • 电气17 · 3.9% · 0.25×
  • 安全气囊与安全带13 · 3.0% · 0.79×
  • 变速箱/动力系统11 · 2.5% · 0.21×
  • 其他9 · 2.1% · 1.14×
  • 转向7 · 1.6% · 0.25×

对比全部车型: 1.00 = 全部车型平均

问题分类: 发动机 · 未指明或其他 · 变速箱/动力系统 · 电气 · 车身与结构 · 驾驶辅助系统 · 刹车 · 安全气囊与安全带 · 轮胎、轮毂与悬挂 · 燃油系统

投诉提交的年份

2017: 2 2 2017 2018: 25 25 2018 2019: 29 29 2019 2020: 14 14 2020 2021: 15 15 2021 2022: 87 87 2022 2023: 70 70 2023 2024: 70 70 2024 2025: 72 72 2025 2026: 48 48 2026
  • 报告碰撞: 13
  • 报告起火: 12
  • 受伤: 13
  • 死亡: 0

事故发生时的车龄

  • 1 年内7.9%
  • 1–2 年6.7%
  • 2–3 年3.0%
  • 3–5 年28.2%
  • 5 年以上54.2%

事故车龄中位数: 64 个月

车主怎么说

节选自向 NHTSA 提交的投诉原文(英文),为了长度有截短。ODI 编号是 NHTSA 的记录编号。

同级别对手 · 2018 · 中型 SUV

车型投诉每车龄年投诉数投诉指数
2018 Nissan Pathfinder778.80.22
2018 Dodge Durango23326.50.66
2018 Kia Sorento25529.00.72
2018 Toyota Highlander27331.10.77
2018 Hyundai Santa Fe43249.21.22
2018 Honda Pilot44050.11.24
2018 Chevrolet Traverse46352.71.31
2018 Ford Explorer73583.62.07
2018 Subaru Outback81492.62.29
2018 Ford Edge83995.52.37
2018 Jeep Grand Cherokee85597.32.41

安全召回 (5)

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE 案号 22V810000 · 2022-10-27

⚠ 停在户外/勿驾驶警告

摘要: Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module could malfunction and cause an electrical short, which could result in an engine compartment fire while parked or driving.

风险: An engine compartment fire while parked or driving can increase the risk of injury.

处置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS multi-fuse, free of charge. Owner notification letters were mailed November 16, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 237. This recall is an expansion of recall 22V-056.

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE 案号 22V056000 · 2022-02-03

⚠ 停在户外/勿驾驶警告

摘要: Hyundai Motor America (Hyundai) is recalling certain 2016-2018 Santa Fe, 2017-2018 Santa Fe Sport, 2019 Santa Fe XL, and 2014-2015 Tucson vehicles. The Anti-Lock Brake System (ABS) module could malfunction and cause an electrical short, which could result in an engine compartment fire.

风险: An engine compartment fire while parked or driving can increase the risk of injury.

处置: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS multi-fuse, as necessary, free of charge. Owner notification letters were mailed May 31, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 218.

STEERING: STEERING WHEEL/HANDLE BAR 案号 18V118000 · 2018-02-17

摘要: Hyundai Motor America (Hyundai) is recalling certain 2018 Hyundai Santa Fe and Santa Fe Sport vehicles. The steering wheel assembly may break, possibly resulting in the steering wheel separating from the steering column while driving.

风险: A steering wheel separation while driving can cause a loss of vehicle control and increase the risk of a crash.

处置: Hyundai will notify owners, and dealers will check the production lot number of the steering wheel assembly, replacing it as necessary, free of charge. The recall began on March 26, 2018. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 173.

AIR BAGS:SIDE/WINDOW 案号 17V801000 · 2017-12-13

摘要: Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.

风险: If the component detaches during deployment, the curtain air bag may not inflate properly during a crash, increasing the risk of injury. Additionally, if the detached component were to enter the vehicle occupant compartment, there could be an increased risk of occupant injury.

处置: Hyundai will notify owners, and dealers will replace the driver and passenger side curtain air bags, free of charge. The recall is expected to begin February 9, 2018. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 171.

SUSPENSION:FRONT:SPRINGS:COIL SPRINGS 案号 17V577000 · 2017-09-20

摘要: Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The front coil springs may have been improperly manufactured and, as a result, may fracture under certain loads while driving.

风险: If the coil spring fractures, it can puncture the tire, causing a loss of vehicle control and increasing the risk of a crash.

处置: All of the affected vehicles are currently unsold on dealer lots. Dealers will replace both front coil springs, free of charge prior to the vehicle's sale. The recall began November 6, 2017. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 167.

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