2021년식 Toyota Highlander 문제, 불만과 리콜

훨씬 많음 전년 대비 ±30% 이내

NHTSA에 접수된 2021년식 Toyota Highlander 차주 불만은 546건으로, 차령 1년당 94.3건이며, 불만이 일반 수준보다 훨씬 많음(불만 지수 2.34, 1.00은 추적 중인 전체 차종의 평균)입니다. 추적 중인 2021년식 85개 차종 가운데 연간 불만이 적은 순으로 78위입니다. Toyota의 다른 차종과 비교하면 불만률이 175% 높음, 다른 중형 SUV과 비교하면 80% 높음입니다.

수치는 도로 위 기간으로만 정규화했으며 판매량으로 나누지 않았습니다. 많이 팔린 모델일수록 신고가 많고, 개별 불만은 검증되지 않았습니다. 집계 방법

불만 접수일은 2020-12-30부터 2026-10-11까지입니다. 사고 발생부터 접수까지 중앙값: 12일.

546불만

94.3차령 1년당 불만 수

2.34불만 지수 추적 중인 전체 차종 대비

5리콜

3.7%충돌·화재 포함 비율

199최근 12개월

분석

이전 연식(2020)은 연간 48.5건으로 이 연식보다 적습니다. 다음 연식(2022)은 연간 56.0건으로 이 연식보다 적습니다. 2021년식은 출시 후 2년 동안 불만 85건을 기록해 같은 연식 평균 차량보다 39% 높음 수준이었습니다.

가장 흔한 문제 영역은 변속기／파워트레인(불만의 39.2%)이며, 그다음은 차체·구조(10.8%), 브레이크(9.7%)입니다. 변속기／파워트레인 불만은 추적 중인 전체 차종 대비 3.4배 비율로 나타납니다. 20건(3.7%)은 충돌 또는 화재를 동반했으며 부상 18건, 사망 0건이 보고되었습니다.

보고된 사고의 절반은 연식 시작 후 49개월 이내에 발생했고, 가장 집중된 시기는 3~5년째(46%)입니다. 최근 12개월 신규 불만은 199건, 그 이전 12개월은 157건으로 27% 증가했습니다.

NHTSA는 이 연식에 대해 안전 리콜 5건을 등재했습니다. 이 연식은 NHTSA 조사 1건의 대상이며, 가장 최근 건은 “Pedestrian alert sounds”(결함 청원, 2023-01-27 개시, 2023-08-07 종결)입니다.

불만 지수

추적 중인 전체 차종 대비2.34
Toyota 다른 차종 대비2.75
다른 2021년식 대비2.43
다른 중형 SUV 대비1.8
출시 후 2년간 불만 수 · 동일 연식 평균 대비 (85)1.39
85개 중 78위 · 2021순위 ›

1.00은 비교 그룹과 같음. 2.00은 차령 1년당 불만이 두 배.

다른 연식

201831.1 연간0.77
201963.9 연간1.58
202048.5 연간1.2
202194.3 연간2.34
202256.0 연간1.39
202351.5 연간1.28
202415.4 연간0.38
20255.6 연간0.14

Toyota Highlander 연식별 문제, 불만과 리콜 ›

차주들이 불만을 제기하는 부분

변속기／파워트레인214 · 39.2% · 3.35×
차체·구조59 · 10.8% · 1.19×
브레이크53 · 9.7% · 1.61×
엔진47 · 8.6% · 0.39×
에어백·안전벨트46 · 8.4% · 2.21×
미상·기타43 · 7.9% · 0.88×
연료계통25 · 4.6% · 1.06×
전기계통23 · 4.2% · 0.27×

전체 차종 대비: 1.00 = 전체 차종 평균

문제 영역: 변속기／파워트레인 · 차체·구조 · 엔진 · 미상·기타 · 브레이크 · 에어백·안전벨트 · 연료계통 · 전기계통 · 휠·타이어·서스펜션

불만이 접수된 연도

충돌 보고: 16
화재 보고: 4
부상: 18
사망: 0

사고 발생 시 차령

1년 미만13.9%
1–2년7.0%
2–3년9.5%
3–5년46.0%
5년 이상23.6%

사고 시 차령 중앙값: 49개월

차주들의 보고

On August 24, 2026, my vehicle was parked, turned off, and locked for more than 6 hours in a parking lot. Without warning, the vehicle experienced a spontaneous thermal event/self combustion.

전기계통 · 2026-09-03 · ODI 11761851 · 화재
On XXX, I was driving my 2021 Toyota Highlander at approximately 55 mph when a deer entered the roadway and I had to brake suddenly to avoid a collision. My [XXX] daughter was properly seated in the second-row seat and was properly restrained by her seatbelt.

기타 · 2026-06-14 · ODI 11743952
On November 19, 2025, the 12.3-inch infotainment display in my 2021 Toyota Highlander Limited went black and never recovered. That screen is the only display for the rear-view backup camera. With it dead, there is no backup camera image when reversing.

전기계통 · 2026-10-11 · ODI 11770380
The contact owns a 2021 Toyota Highlander. The contact stated that while driving at an undisclosed speed, there was a loud high-pitched whining sound coming from the vehicle.

변속기／파워트레인 · 2026-10-09 · ODI 11770086
Noticed a whine noise slowly progressing over a couple of weeks. Researched the sound and took it for diagnostic eval. with Holman Toyota in Mt. Laurel, NJ on 10/3/2026. As suspected, the transmission is failing.

변속기／파워트레인 · 2026-10-06 · ODI 11769405

NHTSA에 제출된 불만 원문(영어) 발췌. 길이 때문에 줄였습니다. ODI 번호는 NHTSA 기록 번호입니다.

동급 경쟁 차종 · 2021 · 중형 SUV

차종	불만	차령 1년당 불만 수	불만 지수
2021 Kia Sorento	44	7.6	0.19
2021 Chevrolet Traverse	92	15.9	0.39
2021 Ford Edge	112	19.4	0.48
2021 Honda Passport	144	24.9	0.62
2021 Hyundai Santa Fe	187	32.3	0.8
2021 Dodge Durango	203	35.1	0.87
2021 Subaru Outback	297	51.3	1.27
2021 Kia Telluride	369	63.8	1.58
2021 Honda Pilot	443	76.5	1.9
2021 Hyundai Palisade	444	76.7	1.9
2021 Ford Explorer	450	77.7	1.93
2021 Jeep Grand Cherokee	498	86.0	2.13
2021 Toyota Highlander	546	94.3	2.34

안전 리콜 (5)

SEATS:MID/REAR ASSEMBLY:RECLINER 번호 26V128000 · 2026-03-05

요약: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.

위험: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.

조치: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.

TIRES 번호 24V452000 · 2024-06-18

요약: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

위험: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.

조치: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION 번호 23V865000 · 2023-12-20

요약: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

위험: An air bag that does not deploy during a crash increases the risk of injury.

조치: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

STRUCTURE:BODY:BUMPERS 번호 23V720000 · 2023-10-26

요약: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.

위험: A detached front bumper cover can become a road hazard, increasing the risk of a crash.

조치: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 번호 22V239000 · 2022-04-13

요약: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

위험: Driving with a deactivated stability control system increases the risk of a crash.

조치: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.

내 차에 미조치 리콜이 있는지 확인하는 방법 ›

조사

Pedestrian alert sounds 종결

DP22005 · 결함 청원 · ELECTRICAL SYSTEM:PROPULSION SYSTEM · 개시 2023-01-27 · 종결 2023-08-07 · 번호 22V063000 · 연식: 2018, 2019, 2020, 2021, 2022

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and ele…