많음 증가NHTSA에 접수된 2022년식 Toyota Highlander 차주 불만은 268건으로, 차령 1년당 56.0건이며, 불만이 일반 수준보다 많음(불만 지수 1.39, 1.00은 추적 중인 전체 차종의 평균)입니다. 추적 중인 2022년식 92개 차종 가운데 연간 불만이 적은 순으로 67위입니다. Toyota의 다른 차종과 비교하면 불만률이 64% 높음, 다른 중형 SUV과 비교하면 7% 높음입니다.
불만 접수일은 2021-11-24부터 2026-10-09까지입니다. 사고 발생부터 접수까지 중앙값: 10일.
분석
이전 연식(2021)은 연간 94.3건으로 이 연식보다 많습니다. 다음 연식(2023)은 연간 51.5건으로 이 연식보다 적습니다. 2022년식은 출시 후 2년 동안 불만 77건을 기록해 같은 연식 평균 차량보다 거의 같음 수준이었습니다.
가장 흔한 문제 영역은 차체·구조(불만의 20.9%)이며, 그다음은 변속기／파워트레인(19.4%), 브레이크(13.4%)입니다. 차체·구조 불만은 추적 중인 전체 차종 대비 2.3배 비율로 나타납니다. 19건(7.1%)은 충돌 또는 화재를 동반했으며 부상 13건, 사망 1건이 보고되었습니다.
보고된 사고의 절반은 연식 시작 후 34개월 이내에 발생했고, 가장 집중된 시기는 3~5년째(49%)입니다. 최근 12개월 신규 불만은 112건, 그 이전 12개월은 36건으로 211% 증가했습니다.
NHTSA는 이 연식에 대해 안전 리콜 6건을 등재했습니다. 이 연식은 NHTSA 조사 1건의 대상이며, 가장 최근 건은 “Pedestrian alert sounds”(결함 청원, 2023-01-27 개시, 2023-08-07 종결)입니다.
안전 리콜 (6)
SEATS:MID/REAR ASSEMBLY:RECLINER 번호 26V128000 · 2026-03-05
요약: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2021-2025 Highlander and Highlander Hybrid vehicles. The second-row seat backs may fail to lock into position during seat back adjustment.
위험: A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
조치: Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
TIRES 번호 24V452000 · 2024-06-18
요약: Southeast Toyota Distributors, LLC (SET) is recalling certain 2021-2024 Highlander vehicles. The 20-inch accessory tires with an insufficient load rating for the vehicle's Gross Axle Weight Rating (GAWR) were installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
위험: Tires with an insufficient load rating can be overloaded and fail, increasing the risk of a crash.
조치: SET will inspect and replace the tires and information placard, as necessary free of charge. Owner notification letters were mailed August 16, 2024. Owners may contact SET's customer service at 1-866-405-4226. SET's number for this recall is SET24A.
TIRES 번호 24V419000 · 2024-06-06
요약: Gulf States Toyota, Inc. (GST) is recalling certain 2022-2024 model year Highlander L and Highlander LE vehicles equipped with the Blackout Package that includes 20" black alloy wheels and tires. The installed tires have an insufficient load rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
위험: Tires with an insufficient load rating may be overloaded and fail, increasing the risk of a crash.
조치: GST will inspect and replace the tires as necessary, and install a new tire information label as necessary, free of charge. Owner notification letters were mailed August 8, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R1.
STRUCTURE:BODY:BUMPERS 번호 23V720000 · 2023-10-26
요약: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching.
위험: A detached front bumper cover can become a road hazard, increasing the risk of a crash.
조치: Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
EQUIPMENT:OTHER:LABELS 번호 22V310000 · 2022-05-06
요약: Gulf States Toyota, Inc. (GST) is recalling certain 2022 4Runner, Tacoma, Highlander, and Highlander Hybrid vehicles. The load carrying capacity modification labels may not be permanent and can fade, becoming illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
위험: An illegible label may allow the vehicle to be overloaded, increasing the risk of a crash.
조치: GST will notify owners by mail, including a replacement load carrying capacity modification label for their vehicle and detailed replacement instructions, free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 22R1.
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE 번호 22V239000 · 2022-04-13
요약: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
위험: Driving with a deactivated stability control system increases the risk of a crash.
조치: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
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